First call - placed on hold for 13 minutes. Hung up, called back and was told to be patient, placed on hold again for 1 HOUR, 27 MINUTES. Called back 3rd time wanting to speak to Supervisor - she had to get more information before being transferred, placed me on hold to get numbers for Telecom USA and MCI when CenturyLink bill states for billing inquiries call 1-800-339-1811 (CenturyLink). This is on my 95 year old mother's phone that we had previously asked for LD to be blocked as we give her a long distance card to use, and asked that Line Guard be taken off. HELP!

High speed internet, HA! What a joke these people are. The internet only works part of the day and I have called to find out why and its like they are reading from a book or something, LOL! I mean I asked one guy "So are you just gonna tell me what the other guy said or can you think independently?" Keep in mind this was after a week of crappy service and multiple calls to them. I have noticed one thing though, they seem to offer service in a lot of areas where the customer can't get anything else. To top it all off the last "tech" I spoke to totally screwed up my computer and I had to pay a REAL computer tech to fix it. All I can say is WOW!!

I called Centurylink's customer service number on Wednesday, August 11, to report a problem with my phone line. After a 20+ minute hold, I explained my difficulty. I was then transferred to someone else in another department. After explaining my difficulty again, I was transferred to a third individual. After explaining my difficulty AGAIN, I was put on hold. Moments later, the call was disconnected.

I called back. After another 15+ minute wait, I explained my difficulty to another "customer service" rep, who assured me that a Centurylink repairman would be at my house the next day between 8am and noon.

I re-scheduled all my morning appointments in order to be able to meet the service tech. At 2:30 pm, I called customer service. After another long wait, the "customer service" rep told me that it would be Friday between 8am and noon.

Again, I re-scheduled all my appointments and spent the day waiting. By 5:30, it was apparent no one was coming to fix my phone. Since it was the weekend, I would have to wait until Monday.

I called back this morning and found a very nice young lady who was very helpful and sounded understanding. She actually spoke with her supervisor and called me back, assuring me that someone would be out today.

I received a call from our regional repair offices, who told me that they were following up and would call me right back. That was this morning. It is now nearly 4 pm and I have yet to get a call.

I am convinced that Centurylink could not care less about their customers. They know that we have no choice but to use them because they have a monopoly in our town.

This is not the first time I have had problems with Centurylink. Their DSL service is slow and unreliable and calls to get it fixed are totally ignored. They have THE WORST customer service of any company I have ever written a monthly check to.

The worst customer service representatives I have ever dealt with in my entire life! The outgoing message on their customer service line actually says they pride themselves for their "excellent customer service" -- what a joke! Over the course of 2 business days, I have spoken with 8 individuals from their company. I was treated with rude sarcasm and placed on extensive & excessive holds. I finally contacted the corporate office in Monroe, LA -- The receptionist who took my call said she would have Donna from 10Q call me back. She went on to say that Donna was the wife of the police officer that sits at next to her all day long!! Can you believe that the receptionist has an actual police officer at her side? She said it was protection from irate customers who may want to take their frustrations out on her. Wow! This is the most bizarre work environment I have ever heard of! I worked in the Nation's capital for over 12 years in the 80's. There were some unfortunate security issues -- but nothing would have warranted that level of security in a corporate business office.

Donna called & left me a voice mail with the same customer service number I had been dealing with all along. Instead of leaving a direct dial number or even attempting to call me at a later time. So I called back & spoke with Kaye, the receptionist. She informed me that Donna had been very busy all day -- to which I said I also had been very busy over the 2 full days I had been seeking assistance to no avail. I think I need to remind them that my time is as valuable as theirs. Those hours on the phone with their poor excuse for customer service are hours I will never get back and they don't care!

Needless to say, I have opted to cancel my service with their company. They have no customer service and their COO is only concerned with the almighty buck - she needs to realize that the bucks come from the customers - not the acquisition of other companies. You are losing and will continue to lose customers fast!! So long!

Centurylink has the worst customer service/technical support in the universe. Seriously, I have had 4 weeks 3-4 hours per day talking with one incompetent person after another. They all are from the states and all are friendly and have good English. However 90% of the time you are speaking with someone who has no clue on support, it's like they hired taxi cab drivers to become DSL experts! The support has come to the point that the phone people get to a point where they cannot help so they just hang-up and force you to call back, wait another 20 minutes or so before talking to another taxi driver!

The latest round of support does not even compare the first round with the actual monthly charges. I was lied to about the monthly amount and the length of contract. I was told that I would pay 44.95 per month with a 12 month contract or 54.95 for a month to month contract, then while talking with someone in support they told me I was on a 79.95 three year contract! If I had a choice I would cancel everything, but I need internet to run my business. It's just a shame that a company so large can have so much incompetence! I don't think anyone intentionally lied to me, but the middle managers all have different agenda's and information, so the person that talks with the customers has no clue on Centurylink policies, prices or support.