CenturyLink

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1 stars
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Category: Services

Contact Information
Florida, United States

CenturyLink Reviews

longingforcompetence August 11, 2010
impossible to get service
Here's a copy of the email I have just sent to the CEO of Centurylink telco. Next stop, FCC!

Dear Mr. Post,

I have spent over a month, and well over 10 hours on the phone to various departments at your company in a vain attempt to get telephone service set up for our new home in Greeneville, TN.

My first contact with your company was on July 4, to set up service on August 2. I was assured that this was PLENTY of notice. It would be no problem at all to set up service that far in advance on our newly constructed house. ...So we arranged for our electrician and security systems people to meet us on August 2nd to tie everything in. ... Did I mention that my husband and I took a day off from work to drive 5 hours from Atlanta to Greeneville to do this? Did I mention that electricians get paid by the hour to sit there and wait for telephone people? Well, there you have it.

August 2 comes and goes, no service call, no explanation. August 3, still no service, no explanation. August 4, finally reached someone at your company who could read! (Joy!) "Oh, someone cancelled this order. So sorry. Don't know why. We've had some problems with database conversions since we merged"

Really? This from an NYSE listed phone company with illusions of becoming a communications company???

But wait. Have no fear... on August 4, four different people, with different levels of competency and literacy, assured me that on August 6 there would be service. "Yes, we understand you're not there. Yes, we have your cell phone number, just in case. Yes, we understand this is new construction. We understand that you already paid once to have an electrician twiddle their thumbs all day. We understand that there is no cell reception at your location, so having a land line is kind of important and we are obligated by law to provide it if you request and pay for it."

Care to guess why I am writing to you today????

Someone... someone likely drawing a salary from your company (from your shareholders)... scribbled a note that no-one in your company can presently decypher. If you're curious, try it yourself! You can look it up under our potential, someday, maybe in the future, number of xxx-xxx-xxxx. That should be fun. As a result of said note, the project was put on hold until August 20th. No-one bothered to call. No-one bothered to contact the writer of the note to say "what the %$# does this mean"? Today I spent over an hour just to get someone to admit it.

Tell me, Mr. Post, is Centurylink a company I should be happy with? Or does CTL deserve its very own "centurylinksucks.com" web page or facebook group? Should I tweet your list of analysts to see if they can help me out? Or will someone finally do something that shows a shred of competency? How hard is it to get phone service???

I'd like to hear from you.
sickofdumbpeople August 11, 2010
Horrible Customer Service
This company is terrible and their customer service is the worst we have ever dealt with. We have phone line and internet service with this company. We recently changed from residential class to business class due to constant outages all day on their residential service. They guaranteed us no down time on the change over, but that is complete bs. Yesterday we lost internet again and they deleted both our email accounts, which we were told would not be affected. Today we lost all service, phone and internet. The mistake was made in house at centurylink and no one there is smart enough to figure out how to fix it. This outage has took two home businesses out of commission and no one has fixed the problem, or knows how to fix it., Phone, fax line and internet are all down. Every time you call in to them, you get a different story, no one at this company knows what the hell they are doing. Centurylink is Horrible to deal with, the worst!!
Kevin August 4, 2010
No customer service
For several months now, I have been calling the customer repair "service" number in an attempt to have a problem with my service corrected. Nothing gets resolved and I have just spent almost 30 minutes on hold. I finally got a number online for the executive offices and was told by the Kay, the switchboard that she would only "agree" to connect me to customer service...are you kidding me??????? This company needs to do some serious training !!
JamesHouston10 July 27, 2010
Incompetent company
This is a totally incompetent company. Avoid like the plague..They have no professional ethics. Customer service sucks big time and they cheat customers. They openly debase other service providers by pointing out false negatives. They even charge you a false $200 cancellation fee even when you did not have service installed in the first place and you canceled because they could not get you connected. The customer service is bad. They put you on hold for hours and then hang up after the wait. How can a company survive with such bad ethics?
chepink22 July 21, 2010
high cost / poor service
Stay away from this company(at least for NC service), they are expensive offer very slow internet for what is advertised and have poor service. I was previously a Verizon phone and Comcast broadband customer and was very happy and I chose CenturyLink when we recently moved to a different state. I have been very disappointed with their phone and internet service. When I initially called to set up it took about 45 minutes the first day and 15 the second. I found out that the first number I was given was not for NC and was then transferred and the lady I spoke with had problems setting up my new account in the system. I gave all the information including that I wanted a unlisted/non published number. She said she would have to call back the next day to finish setting up account. Thankfully she did and she was always courteous and professional. She gave me the monthly amount again and later I realized it was less than quoted earlier, which made me realize she didn't add the unlisted/non published portion and I called back to add it. I wanted my service to start on 6/28 when we would be at our new house and was told I would receive my modem in a few days. A few days after arriving I still hadn't received my modem and called and was told it could take 7-10 days. I waited longer and called back and was told the modem had been delivered before the 28th and because no one was there to sign for it, it was returned. Well of course we couldn't sign for it because I said we would be there the 28th and later. After getting the modem and setting it up I was the most disappointed because the connection speed for the 3mbps service I was paying the same for as my previous Comcast broadband was horrible and no where near the the top speed. My browser often disconnected because the connection took so long. I called back and upgraded to the 10mbps speed, the top level speed and saw no improvement. The last shock was when I got my bill and saw two charges of 23.50 for service order and two charge of 6.25 each for a central office line connection. which I was never told of and I never been charged from previous providers, Verizon, Comcast and Bellsouth and Phoenix. I can't believe that I am paying the most I have ever paid for phone and internet for such such poor service and there is some kind of 12 month contract too, which at this point I am pretty fed and will probably cancel anyway, especially after the 24 hr livechat available on CenturyLinks site said I was next in queue and it would 7 seconds. I waited 5 minutes and was never contacted and the wait time never updated from 7 seconds. I finally got tired of waiting and disconnected.
Jackie2010 July 16, 2010
High Speed Internet Service
I have seen signs around that CenturyLink is going to provide high speed internet service here where I live. So I called the number on the signs and left a message (did not have option to speak to person). Did this about three times. NO ONE EVER CALLED BACK AS PROMISED. Not even to tell me they could not provide the service. Amazingly, the people one mile down the road have the service while I am stuck having to pay $90 a month for satellite internet through HughesNet! Can CenturyLink at least call me back and tell me how much they suck and how little we matter as customers or do we have to make our own suppositions on that based on their apathetic service?
Grrranimo July 3, 2010
Telemarketing
CenturyLink has been engaging in a seriously aggressive telemarketing campaign to promote the Dish Network. I often receive two calls in one day, day after day, week after week. I have expained I have no interest in the product and have thrice requested my phone number be removed from their call list, but the calls continue to pour in. I have already switched from their too-slow DSL service to another company's broadband, and am also considering changing my land line service to the local cable company, in hopes that severing all ties with the company will stop the calls. If you have other options for phone, Internet and television, use them - CenturyLink should be avoided at all costs.
1KM May 29, 2010
Horrible Customer Support
If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!

This is the umptenth time I've had an issue with them, so this time I decided to complain. My internet went out on Monday during a storm. I called Tuesday and was told there had been an outage in the area but that it was fixed. I told them that mine was still out and they said to give it until that evening and if it was still down to call back. I waited two days-trying to give them the benefit of the doubt. I called back on Thursday and went through trouble shooting with tech support. It didn't work so I was given a ticket for someone to come out Friday between 12 and 4pm. So, Friday comes and I sit in the living room (10 feet from the door-becuase I do not want to miss this appt!) from 11:30 until 4:00 and no one shows up or calls. I call at 4:00 on the dot and ask for an update and the person tells me the ticket is still open but he doesn't know why. He contacts Tier 2 support (whoever that is) to see if they can tell me. After being on hold for almost 30 minutes he comes back and says that they don't know what happened, but someone will be out that day because they haev 24 hours to handle these issues. I remind him that 24 hours has well passed since the ticket was put in at noon the previous day and furthermore this service had been down since Tuesday. I ask to speak to a supervisor and he says "He's only going to tell you the same thing I did" and I tell him but maybe he has the authority to get something done. I'm put on hold for another five minutes or so and he comes back and says no one is available and that I will get a call back in the next 15 minutes. I waited 45 minutes and no call, so I call back. The next guy I talk to says the previous guy didn't even note our conversation...WOW! And that he sees my ticket but it says its been closed since 3pm and that there is a note that the tech couldn't get on the premises and couldn't reach anyone. Seriously!! I let him know that I have taken off and have been sitting in this room since 11:30, no one has even pulled in my driveway (which I can see sitting in my living room) nor called my phone. He says all of the techs are gone home for the day so he can put in another ticket for tomorrow. I say no thanks and ask him for a supervisor, which again is not available so I'm told one will call me back and I'm told I'm second in line to sepak with one. An hour and a half later a supervisor finally calls me back and he claims that he can't fidn a ticket and there never was a ticket for me. So I say I guess the two men I talked to before were lieing because they both went over my ticket with me. He says no I'm not saying they lied. I say well I've been mislead either by them or by you. He then says well all he can do is send someone out tomorrow. And I say I've got to sit around again tomorrow and wait for someone to come and he says they may be able to just fix it from the outside and that he'll put a rush on my ticket. I end the call by letting him know that I know someone is trying to cover there butts and don't know whether its him or not but something needs to be done ASAP. Saturday the guy comes ringing my doorbell and 8am (waking me up, but at least someone is here). It turns out the fiber optic power box they previously installed was not working so they had to install a new one. Had nothing to do with a so-called area outage as I was told on Tuesday. My internet is now up and the first order of business was to write this complaint, next I'll check my "online classroom" becuase I'm a doctoral student who hasn't been able to get online to participate in my final week of class. I hope this hasn't affected my grade to much.

If there were another option for service in my area I would definitely leave CenturyLink. I have them for phone service too and it is just as bad!
Kim May 20, 2010
Incompetence
CenturyLink has to be the worst telephone company EVER!!! They are totally incompetent. If I could get any other phone service I would.

When I first got their service 3 years ago I requested that long distance service not be turned on at my house. Now, I need it. I have been trying for months - literally 4 months - to get this accoplished. Every time I call they say it will be on in 3-5 days. 4 months later - no long distance service.

I wish I had made a record of all of the calls I made to them and the amount of time I have spent on hold. Every time I call and they say they will take care of it then I have to do an automated authorization - one time they connected me to the authorization in Spanish.
DBrown75 May 11, 2010
disconnecting our service
I was laid off about a year ago. We recently dropped our house phone line to save ourselves about 35.00. Centurylink disconnected our house phone line immediately at our request but billed us for another two months. We called and complained which finally resulted in the crediting back the charges to our bill.

About a month after, that we woke up one morning to find our internet was shutoff. We called that morning which happened to be a Saturday to be told by customer service that our account was suspended, and that we would have to call back that following Monday. We knew we were a little behind on our bill, but the past conversation with Centurylink customer service we indicated that we could not pay in full, but we would get caught up ASAP. Disconnection did not appear to have been an issue and we were not told that our account would be suspended if we did not pay the bill in total. After calling and complaining to customer service to be passed around without a good explanation to why our service was canceled with no notification. It was a really bad experience I do not wish upon anyone, and it happened on the weekend of Mother's Day.
If they were not the ONLY internet provider in the area, we would have switched that day.

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