CenturyLink
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Category: Services
Contact Information Florida, United States
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CenturyLink Reviews
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Henry
May 4, 2010
Misinformation about customer
I was just setting at home minding my own business when a service man from centurylink informed he was to install dsl. needless to say i was upset as i didn't know anything about it. apparently they can make telemarketing type of phone call and if you don't get it they have the right to come to your house and install it. so i wrote to them on sept 16, 2009 and you guessed it they did not answer so here is a double standard you have to anwswer thier phone call but they don't have to answer you. so since they did not answer me i contacted state agencies and they did respond to them. therein lies the crux because in thier response they not tell the truth and and a lot of it was scathing remarks about me. i contacted ceo of centurylink asking to have wrong information retracted but customer service refused to do so to this date it has not been corrected after some thirty letters to them. however i keep getting advertising from them for different products which bothers me and should everybody else because if a complaint can go unanswered for 9 months whats going happen if you have trouble with one of thier othe upgrades.
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Realistic Approach
April 5, 2010
ethics
Embarq was a pretty good company and great cust service but ever since Centurylink took it over their reps have become robots sustaining early term fees for poor service and lying to customers to get them under contract ... once this is done then they will keep you on the phone for hours sustaining these charges .. its the most unethical company I ever had any interactions with.. they are soo very curtious and nice on the phone when you call but your bill will be way to high and your service will be the worst in america .. there reps have no authority to help at all anymore. so if you want to tie up ALOT of money for poor service and hear how there so very sorry but you owe hundreds of dollers but no one has the authority to make any decision other than make you pay it and tell you about your contracts .. the centurylink managers are greedy pigs that are ruining a great company .. good by embarq .. im going to cable .. centurylink sucks
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cliff carney
March 25, 2010
Huge Overcharges and Fraudulent Billing
I just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off.
When we moved to Montana 6 months ago we signed up for phone, internet, and satellite tv over the phone before we moved in.
Once we got here the phone and internet were turned on as promised, but the tv guys didn't show up until about a week late, and they weren't centurulink employees but instead some subcontractors who admitted not having liability insurance.Luckily we declined the satellite service.
Then we started getting our bills.
First of all the bills were incomprehensible and about 2 to 3 times what we had been told our service would cost. One fee was about $65 for delivery of a modem.Of course we never agreed to that and never would--who in their right mind would.
Plus our phone rang all day and night with telemarketing calls and bill collectors for whomever had our number previously and with blocked anonymous calls.
So after about 2 months we dropped the phone and told them we wanted the cheapest internet service available.The customer service person my wife spoke with said the service should cost a little under $50/month.
Of course, it was over $50/month.
After 1 1/2 months of this, we shut off service and went with Bresnan for internet, who is charging us just what they said they would, under $40/month.
So on our last bill--to top it off--Centurylink hits us with a $350 charge for unspecified services.
We have filed a complaint with the appropriate consumer agency and are looking into civil litigation.
Stay away from Centurylink.Our new neighbors--a number of them--warned us about Centurulink when we moved here. They were right.
Avoid Centurylink if you value truth, honesty, fair dealing--and your hard earned dollar.
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Completely outraged
March 16, 2010
Overcharging/Not keeping promised quote
I am very dissappointed with this company and I am unsure how they are still in business if they treat all of their customers the way they have treated us. We were with Embarq/Centurylink for a year for phone and internet service. We did not need cable because our apartment complex provided that for free. However, we then purchased a house last June and were going to go with another provider but called Embarq/Centurylink and they offered us a better deal to stay with them and get phone/internet and Dish Network for 87.90 plus taxes for 6 months plus 175 master card then it would go up to 127 plus taxes after 6 months. Then we got our first bill and I knew it would be more because of installation fees and so on but then a few months later I got a bill for like $200. I called and they proceeded to tell me that they are not sure who I talked to but the deal they told me about is impossible for them to give me and then said they could not come down to that price. Eventually they gave me another deal that was supposed to be for a year from that date and that never happened either. Our bill has never been even close to what they have promised us ever. It is always a different price every single month.
We are on a budget like most Americans and when they promise that it is going to be a certain price, that is what it should be and should not change month to month. I understand a few dollars either way for taxes but not 104 1 month and 148 the next and so on. We can cancel Centurylink but we are in a contract with Dish for the remainder of the 2 year contract so basically we are stuck. We have to call on a monthly basis and they promise us a new price and then we get a bill a few months later and it's different. Then when we call back they tell us that something went up because we only had that fo 9 months or for 3 months. They do not tell you all these things when you sign up. I have asked several times for a confirmation of sevices that we are receiving with exact prices, which we have never received. I am outraged that they conduct business this way and promise people a certain price and then later say that was impossible. We are currently looking for a new service provider for our internet and phone service because we can no longer continue doing business with people that are stealing from us!
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EffinSmiles
March 13, 2010
We made an order... or did we?
We recently got CenturyLink's DSL in our area and placed an order last week as to escape our dependence on Hughesnet's dismal service (See other complaint). Apparently when we placed our order, it never actually occurred, so we're waiting on a DSL modem that will never arrive, running to the neighbor's house to do homework, and when we finally get curious enough to call in, we call to find out that we don't even have an order pending.
The immediate thought: We would like to give you money for your goods and services, please!
We have since corrected the issue... we think. Monday is the supposed delivery day, which we didn't get before. The morale of the lesson: Make sure you get a solid date, their systems allow for it (plus or minus a bit) ... and maybe ignore the marketing group, call the main customer service number.
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austin zhou
March 13, 2010
phone failure
phone failure for the who day. every time i pick up the phone, there is no ring.
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FoundInSeattle
March 12, 2010
MY UNLISTED / NON-PUBLISHED # IN THEIR 2010 PHONEBOOK!!!
I've had service for over a year with CenturyTel, now known as CenturyLink. Having recently moved to a new state, during a bitter divorce, I feared for my safety and possible retaliation from my ex, so paid for an unlisted number, got a PO Box and tried to do my best to keep my phone # and physical address information private. Several times I found listings on other phone web sites and other directories and spent time investigating how the information was provided, the dates information was collected and the directories were published, contacted them individually to see if I could opt out and let them know I had paid for an unlisted number.
In the last 14 months I've called CenturyTel/ CenturyLink several times and cried-begged-pleaded in frustration that they NOT publish my phone number or address - that they not make my information public. Each time I was assured that the problem had been corrected and I would not have to worry.
Their 2010 (good until Sept '10) Yellow Pages was recently distributed and guess what!?! All three: NAME - PHONE # - ADDRESS are published right there in THEIR OWN phone book for the world to see! Just checked and found it in DEX too. HOW can they miss this after my extremely explicit phone calls - I even told them I feared for my safety - AND I PAY for the privilege of NOT BEING PUBLISHED!!! MAYBE I SHOULD HAVE CALLED MYSELF A *BUSINESS* then maybe they would've excluded me for not paying enough to *BE* published.
There were other lesser complaints I dealt with over the last year but this has finally put me over the edge and I have no patience left with spending yet again numerous hours on the phone with CSRs and supervisors that are at best ineffectual or just couldn't care less if they follow up on one customers request. I'd like to file a complaint with the FCC and anyone else possible.
Granted I haven't been physically harmed (yet) but the emotional anxiety I suffer over this is enormous. PLUS...they've been taking my money every month! More than the money it's the safety issue trying to remain "under the radar" except for those I choose to communicate my whereabouts to.
I'm tired of being ripped off, just being a number and having to suck it up from greedy communications companies (and others) with their 2 year contracts, up-sells, fine print etc etc etc to unwary or weary consumers.
Has anyone ever sued their phone provider for something like this? I've found the FCC website. Are there any other state or federal or consumer organizations or avenues I should explore for lodging a formal complaint?
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LaurenM
February 24, 2010
Overcharged and Bad Customer Service
We recently moved and were looking for TV/internet services. There was a billboard on the interstate right outside our town that adverstised a bundle price of $74.95 per month. When I called Centurylink to find out what was involved in that plan, the customer service representative stated that it was a TV packaged through DISH network, internet, and unlimited local and long distance home phone, and if I would like they could throw in an HBO package on the TV for 3 months. This all sounded okay to me, so I went ahead and verbally agreed to this plan. So, DISH network came and set up the TV in the time promised, however the internet and home phone was connected two days later than promised. Once it was set up we had many problems with the internet but the real problems began when the first bill arrived. The bill was for around $150, not the $75 that was quoted. When I called to dispute it, they stated that all of the extra charges were just my installation fees and that they had charged me for the free HBO. I was instructed to subtract $21.28 from my bill, so reluctantly, I sent in the payment of around $125. When the second bill arrived I was shocked again to get yet again another bill for $150. I called again and they stated that my package costs around $90 and no one would have ever quoted me such a price in the first place, that what I was subscribed to. I was charged a late fee for the $21 from the month before but this time had all 3 months credit for the HBO. I was very cordial to the customer services representatives but was getting nowhere. I just wanted my bill adjusted and I wanted the package I was quoted that I agreed to. They informed me I was already recieving the lowest price ant there was nothing they could do for me. When I explained I was not going to pay this bill in its entirety because I didn't agree with the charges I was threatened that they would turn me into collections. That's where I lost it. I have amazing credit, always pay my bills on time and have never had a bill go to collections! I then told them that I was going to have to cancel these services if they couldn't meet me in the middle somehow. I was told by a supervisor that if that would make me happy, I could just go right ahead. When I went to cancel these services, I was met with ridiculous termination fees, $100 for centurylink and $425 for DISH network. Centurylink advised me to cancel and stated that if I canceled one part of the bundle that I had to cancel the whole thing, that I couldn't keep my DISH (which now I know is not the case). I talked to everyone I could and even had a 3 way call between Centurylink and DISH...all of the sudden they are two separate companies and they keep telling me to call the other company to resolve my problems.
My chief complaint is that Centurylink misinformed me from the start and because of their actions, I am in a bad situation with DISH network. Centurylink was rude and told me to cancel my bundle and that they had the authority to handle my DISH problems, which they did not! I had already started a new service agreement with another company and now owe DISH network $425 for early cancelation. I am so frustrated with Centurylink and even after 6 hours on the phone with them/DISH, and many supervisors later, they can't resolve my problem.
I cannot believe how unprofessional their customer service is and that they won't help one of their newest customers...I can only imagine how they treat their old ones.
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Scooter99
February 4, 2010
Internet
I have been with Centurylink for 120 days. Have yet to get the service I have signed up for. I am to get 5.0 and have not had above 2.0 yet, usually less than 1.0. Full disclosure: All monthly bills have been credited, BUT... I am wanting high speed internet. I have had a level 2 ticket in for weeks on weeks. They say they know the problem. Only answer I get is hang in there it will get fixed. But funny, no one ever calls to let me know the status. Just get told wait when I call. If I leave there is a contract break costing $$$. Guess they got me by the ____. If you have the choice go with an aircard.
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TopE32
January 21, 2010
Poor customer service/ $99 early term fee for service that never worked
I signed up for DSL service, clearly indicating that I wanted wireless internet for my 1 laptop computer. It turns out that I can't get wireless internet without another computer hooked up in a corded fashion. So, I never got the wireless internet I thought I signed up for. In addition, because of the DSL connection over the phone lines, one or more of my phones had a constant "click, click, click" noise making it difficult to have phone conversations and to hear messages left on my machine. The first time I called to have someone come and check the line, the person at CenturyLink was incredibly short with me, rude and argumentative. In addition, the repair person showed up at the wrong time (four hours early) and complained that he had gotten lost for an hour and that I had not answered any of his 8 calls trying to find my home. (I could not answer the phone but I did have to deal with the incessant phone calling). He determined that the problem was the absence of filters on the lines and once installed, was sure the problem would be fixed. Needless to say, although he fixed a couple of the phones, another phone started clicking. I quickly realized that I had made a HUGE mistake in trying to get internet through CenturyLink and I decided I would cancel the internet after I had some renovations done on my apartment over the New Year. Then I would be able to take care of everything in one fell swoop. Needless to say, I now have to pay a $99 early termination fee for a service that never worked the way I was told it would (wireless). Is $99 SO important to them that they are wiling to completely alienate a customer. I plan to tell EVERYONE I know how miserable the service at CenturyLink/ EMBARQ truly is. I am totally baffled by the experience and I plan to spread the word about the treatment I have received.
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