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MariaZ
November 12, 2009
Unethical billing practices
My husband was laid off in July 2009, we took COBRA and qualified for the Government Stimulus to assist with our COBRA payments. We paid the exact amount that we were billed initially and our COBRA was in force. Then Ceridian did some kind of "billing adjustment" that caused us to owe an additional .03 cents. I have yet to get an answer from them as to how they came up with this amount that we owed...Stamps cost .44 cents...I have never written a check for .03 before... When I called them to ask about this amount and as to why we owed it...they informed us that our COBRA had been cancelled due to not paying the .03 cents by the due date... But... we received our billing for the next month that billed us the .03 cents along with our next payment amount and had a due date of 11/30/09...???? Still no written notification that our coverage was cancelled... But by law they say that it is because we are considered past due on the .03 cents... That as I said...we still do not know why we owe when it was not on the initital bill...???? I smell a big fat scam here...in order to stay with in Government guidelines...but to get rid of people on COBRA who have the stimulus...or maybe its bigger than that. What ever it is...we are pursuing this and going to expose this practice. We want to ask anyone out there if this has happend to you to pls reply to this and let us know... we can expose this scam even better with big numbers of those out there this has happend to. Whether or not anyone responds...we are going to the media and anyone else who wants to help us investigate this company and this scam. I do not care at this point what happens with my coverage...all I want is to expose these crooks for what they are.
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AJAK
October 24, 2009
Claims & Customer Service
I have never in my life worked with such an unprofessional company that has no clue what they are doing... It is very stressful and frustrating when no one follows their word and takes care of the issues that you are going through. After switching jobs for one company to the next, I decided to participate in my option to continue my dental coverage while my transition to the new job was final, during that time that we agreed to be on Cobra coverage by Ceridian, we went to the dentist and did some X-Ray and exams. the bill was $238 and Ceridian Cobra was suppose to take care of the bill since it was a routine check up, and it was within our covered time. It has been Six Months and they still did not take care of their obligations. Everytime we call there, we wait on the phone forever and when someone answers, they have no clue what is going on or how to resolve the issue. On top of their terrible customer service and their inability to fullfill their obligations and pay their cliams, they have the courage to actually send me a bill for time that I was not even on Cobra with them. I have e-mail and spoke to their supervisors multiple times and still till today they have not taken care of the dentist's bill, and I am still receiving bills...
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