CERIDIAN
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Category: Education
Contact Information
California, United States
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CERIDIAN Reviews
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amv6305
July 14, 2010
Terminated my Ins coverage
I paid my monthly payment for my Cobra benefit to Ceridian in June as I have for the past several months since I became elegible for Cobra. They cashed my check but did not give me credit for it and terminated my insuance coverage. I faxed them a copy of my cancelled check obained from the bank. They continue to deny me coverage and state that they don't know why it happned and there is nothing they can do abot it. They have my money but refuse to reinstate my insurance coverage. I have spent hours on the phone with them and neverget anywhere. Who do I turn to now ?????????
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IsabelAS
April 22, 2010
Customer Service
I previously worked for an employer who uses Ceridian Benefits to process their tuition reimbursement program. Ceridian has repeatedly lost my information, bounces me around from literally country to country for their "customer service reps" to handle my case, and has not been able to supply me with an adequate answer to my questions. I am now trying to work with my former HR person at my former company to get this resolved, and I am seriously considering taking Ceridian to court for their negligence.
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Chapina
January 14, 2010
Lack of Customer Service
Open enrollment for 2010 has created another account ID with Ceridian with a monthly payment higher than what I was paying in Novermber of 2009. When I spoke to them on 1-11-10 I brought that to their attention and she (Cheryl) told me that they were going to research it and make sure that was deleted from the system.<br />
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Today 1/14/10 when my husbands medical supplies were not shipped because the insurance had been cancelled I called Ceridian and Valeria told me that they had cancelled my insurance until they received the payment which I told her why because on the bill there is a grace period, so when she researched it more she told me that I was rehired by GE and I said NO, so finally she told me because they are researching the matter of another account ID opened they had to cancel the insurance, which I found that quite unreasonable. Ceridian made the mistake and I'm paying for it. My husband needs the coverage at all time because he is a cancer patient and has a stoma.<br />
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I am very disappointed with CERIDIAN and I can't believe that it takes 3 days to have something researched mostly when they are the ones that created the problem.
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Happiness is a paid claim
January 12, 2010
Failure to pay on HSA claim
I submitted my HSA (Healthcare Spending Account) claims on Dec. 21st, 2009 for $2700+ on their website and followed up the same day, with faxes of the claims documents. The faxed claims were received and shown as cleared to be paid. I received what should have been the check today. Except that the check text was printed on plain paper and not in the check area.
Are they failing to pay many people expeditiously? Is this a practice they have, to slow payout?
They are much slower than the company we previously did business with. It has been two weeks since I submitted the claims and now, with the faux check, I wonder how much longer it will take to receive my money. My company has a contracted amount of time in which Ceridian must pay HSA claims.
I also went to fill a prescription on Dec. 31st and the pharmicist's clerk said the claim was being rejected by Ceridian. Ceridian, being the payor company, for my company (which is a healthcare insurance system). I called Ceridian on the phone, while at the pharmacy, and the claims person told me that my account showed itself as having a termination date of 12/23/2009. He claimed that he couldn't do anything about it. That would be a week short of the time the insurance should have been in force. That would mean that I was denied 1/50th of the amount of prescription coverage I should have had.
I guess I will report Ceridian's behavior to compliance at my company. And complain to HR, with a CC to upper management. And I will think about filing a complaint with the Insurance Board of California. All because I wonder if they are slow paying a large number of claimants .
I strongly suggest that those of you who have had trouble with Ceridian file complaints with the Insurance Board of California. Or the insurance board of whatever state you happen to be in. Ceridian is much more afraid of the insurance boards then they are of you. While investigating the complain they will straighten out their paperwork and put things "right". Always document everything.
Anytime you talk to someone at an insurance company, on the phone, and they say they are recording the conversation, you can record the conversation. It is your legal right, in every state. You do not even need to inform the person you are speaking to, their warning serves to place the conversation on record and you are entitled to make a copy of the record. Anytime you send a fax, save the fax confirmation sheet. Anytime you send an insurance company anything by mail, make copies of the document you mailed, send it certified and pay for the green return receipt (which the mailperson tears off and returns to you at the time they deliver the mail to the company). Number your pages, in faxes and in mailing ( example, Page 1 of 12, page 2 of 12, etc. ). I hand write the page numbers before making the copy I will keep.
It is amazing how inefficient insurance companies can be. I have had claims processors fail to mail claims payments entirely. I've had them state that they didn't receive the doucuments I sent. Until I informed them that I had the green return reciept, at which point they looked for, and found, the documents. There is nothing like certainty when dealing with an insurance company.
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pnoreen30349
August 13, 2009
cobra
We read alot lately in the news about people not taking their medication and then they go out and do horrible things. I wonder why they do not take their meds, is their story like mine, someone who is trying desperately to take her medication and all I get is closed doors in trying to get it. I am on cobra since 06/01/09 I received my forst invoice mid July and made the 1st payment by UPS on 07/21/09. The cobra invoice states you have a 31 day timeframe to make a payment. I went to get my generic effoxor and generic lamitical on 08/05/09 and was told you was to have made the payment prior to using services. I called Ceredian my cobra company and I was told that it is the decision of your former employer Kaiser Permanente not to give you services before we receive payment. I went to medicaid and was told since you have applied for social security disability we cannot assist you. When i went to the county i was informed of a 6 week wait before you can see a dr who can prescribe meds. I called my provider at Kaiser who informs she she would sign a voucher for Kaiser to give me my meds but could not sign the paperwork from the companies who provide free meds because that is against Kaiser policy. I called the Patient Business Office for Kaiser and left a message as to what the dr said. She called me back and stated the pharmacy would get back to me and i am still waiting.If you are wondering why I do not have a job. I went out on short term disability and had a total knee replacement while I was out. Kaiser let me go stating it was a voluntary resignation because i did not come back when my fmla ran out although I had documentation showing I was in a Inpatient Rehab Facility (Laurel Springs) at the time. As you can see I have tried so many avenues and each time I get the door shut in my face. I have had heart bypass surgery, I am a insulin dependant diabetic, I am bipolar, I had my hip replaced I will pay my cobra but can only pay the 3rd week of the month.
If these people who are not taking their meds are going thru anything like what i am going thru. I fell sorry for them and understand.
Patricia N. Brown
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Sharon Edwards
August 6, 2009
Customer Service
Ceridian Cobra, has got to be the worse company I have ever dealt with..NO CUSTOMER SERVICE!! For 2 months I have been mailing, express mailing, faxing information to them and for some reason they can never find the paperwork that..I had sent, (expressed mailed with a return receipt) so I started e-mailing, with only one response back at which time I thought everything was corrected, but it was not, and I continue to get incorrect premium invoices, there accounting dept is beyond anything I have ever encountered, it has been 2 months and as of this date my account information is still incorrect, checking online they now have me down as canceling my coverage, which I have NOT done, so tomorrow I will be on the phone with another incompent phone person..Total disaster, I don't understand how a company can stay in business with an accounts dept that can not bill correctly, how they balance their books is beyond me!!! Terrible company...
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Needs Health Ins
July 28, 2009
COBRA Services
Ceridian is by far the "Worst" company I have ever dealt with. They are coordinating COBRA services for a company my wife used to work with until the economy hit the skids. I mailed them a check on July 6th for the amount they billed to continue health insurance. Two days later I got another bill for a higher amount with absolutely no explanation for the increase. Finally, July 23rd, someone in my household tries to use our health insurance but is denied. I contacted Ceridian on the 24th and they tell me they have no record of receiving my payment, but if they received it they would have processed it in 2 days. Suddenly, that evening the payment is credited to my account - but I still hve no health insurance because they raised my cost and so they didn't get enough money from me they tell me.
I called them yesterday to try to get this cleared up. The customer service agent merely repeated to me many times that I still owe them more money and they won't do anything until I send it to them - she told me this over and over and over... I explained to her it was their fault they sent me the incorrect amount and that they took more than 2 weeks to credit my account for the money I already sent them. Her response - send us a check.
I insisted on talking to a supervisor, then explained the situation to her. Her response - send her the additional money plus my next payment and she will let the insurance company know and we might be covered in 2-3 WEEKS. But they won't do anything until they receive the new amount. I explained to her Ceridian's errors again, so she explained to me again that if I send Ceridian the money they might help me get coverd in 2-3 weeks. She told me this over and over and over...
Obviously, there are NO BENEFITS working with Ceridian. They are one of the top companies to try to kick you while you are down in this economy. They take the term "NO SERVICE" to a whole new level. CERIDIAN NO SERVICE - no thank you.
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Paula Ross
March 17, 2009
REFUND
I SHOULD HAVE RECEIVED A REFUND OF $249.42.
I never received it.
[email protected]
Paula Ross |
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