Certa Pro Painters

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Category: Home & Garden

Contact Information
Glastonbury, Connecticut, United States

Phone number: 18004623782

Certa Pro Painters Reviews

Missyboo May 25, 2011
Paint? What paint? This company is a FRAUD
OK...had my aluminum siding house repainted and wood garage also along with windows and trim throughout. Yea Right!! The franchise owner at the time, Darren Getek gave me a quote for $2456.00 for the job included on the work proposal. Workers were of shit quality, they never sanded, scraped, primed, power washed or did anything they were supossed to. They painted over chipping paint, painted over filthyt dirty wood siding on the garage, never primed as it said in the contract. I complained to the owner and MADE the workers come back to sand ALL of the windows and trim and repaint again. I told them it needed to be primed which was in the contract. Oh yea...they did prime afterwards...a dab here and a dab there. I was pissed!! BUT, I HAD to pay for the job because the owner said it was completed. Well, 3 years later, all of the paint on the soffits, windows, trim and especially the garage is peeling off like old nasty wallpaper with no glue on it. FINALLY, found the name of the company who painted 3 years ago, which I didn't even think I still had the contract and bill of sale and contacted them and find out that the owner no longer owns the franchise company. OK!! I get a hold of the newest owner in my area who finally after weeks of contacting him comes out and says "this is the worst horror story I have ever heard", told me that infact the job was done poorly, that the wood garage should have been wire brushed and primed before painted, the window trim and soffits looked horrible and the entire job needed to be redone...it has only been 5 years, BUT, this is what the house looked like after only 3 years. BS...paint lasts a lot longer than 3 years. Oh yea, did I mention there 2 year warranty guarantee??...I see why now. I am waiting for a call back from the new owner who took measurements off the work area and notations of the poor quality of paint job and is going to get in touch with the corporate office to "see what they can do". I told him I didn't feel that we should have to pay for another paint job, especially one with a company who offers a 2 year warranty and has done poor work in the past. Well...if our house does not get fixed the RIGHT way, then off to court we go. And, even though the warranty states it is 2 years...they first have to uphold the contract in order for the warranty to be valid, which they did not!! SO, that means the warranty is null and void.
Agenolle April 23, 2010
Certa Pro in Dayton is the worst in customer service
Certa Pro in Dayton is the worst in customer service. We called in to complain after looking at the job in the sun. We called expressing out concern of cloudy shutters, and application problems to on cedar.

The owner, Stephanie, did come out and argued with me the entire time. She informed she would have to get a third party in to look at it. First of all, it was evident there was a problem. Secondly, you should never argue with customer.

To continue, Sherwin Williams (Third Party they insisted on having) did come out looked at the problems and stated it was an application problem. The same painters came out and did redo the shutters and then came out 22 days later to roller the cedar. The job was completed in 25 minutes (another complaint). They did in a hurry and it looks that way. You can see where they stop and started with the roller. Do not recommend them due to bad customer service and not completing job according to contract and customer satisfaction.
Fred August 5, 2009
Scam
Don't ever use them in Western PA. Half-a**ed job, spilled paint on my patio, window screens, and driveway. And left cigarette butts all over the yard. I regret my decision to use them.

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