Went to Wal-Mart to cash payroll check. Check could not be cashed - embarressing not to mention a 38 mile round trip. Certegy gave reason 2 for not cashing. Did not fit a normal pattern. Have only used this service once, just last month. What kind of pattern could they possibly established? Work hard for my money. Will not use ANY store again that uses this check cashing service, including Wal-Mart. This company is not doing them any favors, but are instead, running of folks who would otherwise shop there. Not an intelligent business decision.

I received my payroll check from my job and tried to cash it at their bank "Bank of Ameica" and was told the check's number had not been posted. I waited a day later and decided to open a bank account . I did so and returned the following day to discover I could not get any of my money from my pay check because certegy had declined it. I am truly at at lost.

I can somewhat understand a personal check, but not a payroll check.

What does one do now?

I went to Wal-Mart today with a Payroll Check from the Bank of The Goverment of Puerto Rico as I am a public employee. I asked if I could pay with a goverment payrroll check and they said yes at Wal Mart. After more than an hour picking the groceries items i needed i waited in line to pay. I asked again the Cashier if they accepted goverment payrroll checks, and she said yes. After trying several times she gave me a receipt paper with a phone number i should call. There was Certegy's Check Service phone number and i called. "Liz 2720" answered and she told me after i gave her my information that there was a study of certain parameters of the check needed to complete the transaction and that my transaction had failed those parameters. I asked what were the parameters and she said, after repeating like a robot two or three times the same thing without listening, that she was not allowed to tell the parameters that i failed. I asked for a supervisor and answered Shanna 09821358 i asked her again and she said the same thing and tried to tell me that the fault was mine for not understanding her answer. I told here that she was not answering my questions and that i have no way of knowing what the problem was so i could avoid it in the future.
I think this people are a fraud who just answer the phone but cant do anything to solve people problems and that they are the ones who create those problems.