Refused to accept my check at Dollar General yesterday. My bank was nice enough to send the money to me at the store by courrier. But I cannot reach Certegy Check Services by computer or speak to anyone live by telephone to correct matters. A recording told me that they have a returned check, but I HAVE NO RETURNED CHECKS! I am older and disabled, and so very frustrated that I cannot get this error corrected due to Certegy being unavailable!

Beverley Atkin Isaac
721 W. Ogeechee St.
Sylvania, GA 30467
[email protected]

I too, was a victim due to Certegy.
I know they probably don't care if their customer looses a customer, but their customer (Big Lots) lost a customer today because Certegy rejected my check. I had proper identification (D.L.) and anything else they might have wanted to prove who I am. So, in the future, I won't be shopping at Big Lots or any other company that uses Certegy. I was given a little card with a phone number and a code as to why my check was rejected. I was informed that it was for my protection to prevent fraud and etc. I was standing with people behind me and people beside me and everyone could hear that my check has been rejected. It was embarrassing and cruel.
There is a flaw with this system and it needs to be addressed and fixed.

Would not approve a payroll check to be cashed after Walmart had me to endorse the check. Reason #2.. I make more money than they (Certegy) would cash weekly. I feel that this violated my civil rights. As long as the check is legal, They told me it was, they had no right to refuse approval to Walmart... THey (Certegy) has no right to tell me or anyone else how much money they can make on a payroll check... I am looking for attorneys and/or firms to file a class-action law suite against Certegy Check Services.

At walmart I was there to cash my work check as I always do, when the cashier told me that me that he couldnt cash the check and gave me a number to call. Upon calling the number all I got was a machine telling me that the check has been clear. So I try again and it wouldnt go thru. It was embassing to me because people was standing there waiting to so their business. I had to take it to a check cashing store that charges high rates to cash. I'm still try to take to someone at Certegy Cash Services

I went to Wal-mart today to cash my Federal tax refund check. The clerk input the information they need to cash the check. It was denied, and I was given a little slip, from Certegy Check Services, with reason number 3 as the reason they denied the check. The clerk entered it again, and same result. So I called Certegy (ultimately 3 times), and was told by the first guy, that this happens sometimes and he gave me instructions to give the clerk to try again. I hung up, we tried his way with the same result; reason 3. I called them again, got a different guy, and he said the problem was that my social security number did not match my name. Keep in mind, I've had this name (and of course SS # lol) for 16 years. I was told by him the problem was with Equifax (they provided the information), and that I should call them. I called, and was unable to talk to a live person unless I requested a credit report. So I came home, got online and did my annual free credit report to see if I could figure out the problem. Everything there was correct, so I called Certegy AGAIN, and got a different woman this time. She looked at everything and could NOT find a reason that my refund check was denied. I was then connected to a supervisor, who ultimately told me the reason the check was denied, was because SOMEthing about the check had sent a red flag up and tripped their fraud procedures and denied the check. I asked how could this be as it is from the US Treasury??? He told me that somewhere in their database, someone passed a fraudulent/bad check that had SOMEthing in common with my check. So they refuse to cash my check, and that's that! After doing some thinking, the only thing I can think of, is that when Walmart enters the check #, their program (Certegy) only asks for the last four digits of the check #. I think if they had been able to enter the entire check number, all would have been ok. But because it was only the last four digits, someone, somewhere in the world probably passed a bad check with those (the last 4) numbers on their check, so it spit mine out as fraudulent, based on that. Of course, the supervisor could NOT tell me what the exact reason was as it would jeopardize their fraud safety measures. So I am surmising it had something to do with the check number. That's the only thing it COULD have been. So I think Certegy needs to ask for the ENTIRE check number, so that this doesn't happen again. It was a horrible experience, as whenever a check is refused, all anybody sees is your red face walking away with no money...as though it is your fault. I hope this experience is helpful to anyone else out there, and will help change Certegy's practices (though we know THAT'S a pipe dream).