Certegy Check Services
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Category: Business & Finances
Contact Information
P.O. Box 30046, Tampa, Florida, United States
Phone number: 8664076946
askcertegy.com
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Certegy Check Services Reviews
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Maria A
January 31, 2010
EDD RISK CHECK ????
About a week ago I went to Walmart to the vision center department to get some lenses, but had some trouble with my transaction to be approved, I had to called twice the Certegy Check Services # 866-278-5478 and finally on the second time they approved it. Well today I went to the Service Center to cash my Unemployment check for $475.00 and was unable to do it, I called the Certegy Check Services again and they told me they were unable to authorize my transacion based on that the check I was holding from the State of California, The Employment Development Department it was a risk check... and in the future checks I get or issued will have 50% probabilities to be denied. Can u believe this???? This is very frustraiting and definetly I don't agree with the way they do bussines.
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Orical
January 31, 2010
denial check cashing
I went to Wal-Mart today to cash my state tax refund, when the check was denied. Mind you, I cash checks every week for child support at Wal-Mart with out any problems. I was given a little slip of paper and told to call the number listed on the paper. When doing so I was run thru a series of automated mumbo jumbo that made no sense as to why I was not allowed to cash my check. After 1 hour on the phone I finally got to a human. She asked me some personal info and then told me that this decline was nothing I did but it was to protect my identity and Wal-Mart against fraud. She asked for my SSN and my drivers license and my DOB, she also verified that it was a US GOVT check and it was valid. I was happy to know that someone was watching out for little ol me. She then told me she would add me to the VIP list and that it would be 15 minutes before I could cash my check with out any issues. WELL!!! I waited 1 hour and then tried again, FAIL!!! I get the same piece of paper, and this time I am not as friendly with them. Upon another hour on the phone, I am told that what she did has no effect on my cashing ability at Wal-mart. I was told that since someone has already cashed a check some where else in the US close to the amount (not exact) of my check, I would not be able to cash it. That since over the last 13 months of check cashing I had not cashed a check equivalent to the 1 in my hands now, and that over the last 13 months I have cashed well over the amount however, not in 1 single transaction. And the fact that the US GOVT issued me this check has no meaning to this company. I was talked to like I was a common criminal who is printing these checks in my bathroom and trying to pass them off as the real deal. Needles to say, Wal-Mart was unaware of this, (or the people at mine) they were very upset and said there should be some sort of signage that states they could attempt to cash your check, however this crap-shoot of a check service may decline you since they feel like they run the world of checks. On another note, If you google them, all you can find is complaint after complaint...I think Wal-Mart needs to rethink their business partners.
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Tabitha Stevens
January 25, 2010
Denied cashing of payroll check
I could not make it to my bank before it closed so I took my payroll check to Wal-Mart to have it cashed. The company Wal-Mart used for check cashing is Certegy Check Services. I was greeted and served promptly. Then after some information was taken and my check ran thru I was told that it could not be cashed. I was told that it was because some information regarding a change of name. The only thing I could think of was I had been married in the past four years. After reentering the information the teller was denied again. I was told to call 866-278-5478 to speak with customer service. Customer service told me that Wal Mart had cashed to man fraudulent payroll checks and that mine was one that was marked as do not cash. Never had I tried to cash a check there before so how could my information have a been denied for fraud? Customer service apologized but said to use another institution for my check cashing. I will never again use any other institution but my own bank. I will not be treated as if I had been the person that took the checks. Don't advertise for services that you will not offer all customer. That is discrimination.
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CarK84
January 12, 2010
Scam
I have been a customer of the local Publix stores for numerous years and have written numerous checks and never had a problem until 01/09/2010 when I attempted to write a check in the amount of $51.00 at the customer service desk as I do very often so I dont hold up the lines at the register and was told I was declined due to Certegy which was VERY EMBARASSING. I called Certegy and got nothing but a run around. Why now is my check no longer good enough for your company? I have checked Certegy out and found numerous complaints, class action law suits for theft of information and fraud. As long as Publix is using Certegy and my checks are not good enough for you I will refuse to shop at Publix and will be notifying people by word of mouth and using my online resources to tell everyone not to shop there until you stop letting Certegy make your business decisions for you.
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Jodene Martin
January 2, 2010
denied check cashing
On December 26, 2009, after waiting til after christmas to receive a state unemployment check, I went to Wal-Mart to cash it. I have done this for months since being laid-off from work. I was denied. Was given a number and address to call or write to request information on why I was denied. I called twice and never spoke to a human, all automated. When I put the transaction number in the first call, I was told it was not valid. The second call I was given a very unclear explaination. There is a reason code number on my receipt of denial handed to me by Wal-Mart upon denial that day. I've had to look at the complaints from others on the web to find out what the code meant. I am proceeding to write them to request the denial explanation in writing. I will advise later how this attempt concludes. From what I experienced and I'm sure others have as welll, Certegy is out of control.
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Maddern' Hell
December 19, 2009
Declined check!
On Fri. Dec. 19, 2009 I purchased a laptop on sale (their last one) at OFFICE MAX in Norman, OK. Let me explain I am several decades over 21 with a perfect credit history and plenty of cash in the bank... NEVER a bad check in my history EVER... however, CERTEGY refused my check!
When I protested, the store mgr. called them back and got a real person on the phone for me to talk with. Their only reason for humiliating me in front of half a dozen people nearby in the store and forcing me to repeat my personal information 3 times was... they had NO records on me !!! The CERTEGY rep said if I would write another check for the same amount, $909.26, she would make an adjustment so it would pass, but the original check would not.
I complained forcibly that all they had to do was CALL MY BANK, which was local... only 10 mi. down the road. But both the Office Max store mgr. and CERTEGY refused to do so.
After returning home at 2:00 pm I immediately called the corporate customer service # at Office Max, filed a
complaint, and asked for immediate response via email. The customer service rep. was very nice, and assured me she would also be upset. However, there has been NO response from Office Max.
Due to the fact my personal information was broadcast repeatedly over a very quiet store, I will be changing my bank account number, and I informed both the store and the CERTEGY rep that I will never again spend one dollar in any store which uses their service.
This complaint will be posted in every online forum I can find, and there are dozens of them, all with plenty of other similar complaints about CERTEGY CHECK VERIFICATION SERVICES.
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Donna Edom
December 14, 2009
denied checks
I wrote a check at Dollar General On November 19, 2009. It was denied. When I called Certegy, I was told that they had a check for insufficient funds. This was not the case at all. I was denied writing a check at JC Penny's and Lowe's the same weekend. I was so embarassed. I called my bank and my account was fine. I stayed on the phone as my bank composed a fax to send Certegy. Getting through to this company is a nightmare and when you do get through they claim they never got the fax. They refuse to remove the $25 charge. The driver license is not my number and the last 4 digits of bank account is transposed. I am very frustrated that this can go in this day and time. Donna Edom
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Certegy Stinks
November 22, 2009
Declined Checks
In July 2009 I attempted to make a purchase at the Dollar General Store in Woodville, MS, my check was declined. I was given the number to Certegy Check Services to find out exactly what the problem was. The representative I spoke with stated that a diver's license number was linked to my checking account and that she would take care of this problem. Which I assumed that she would.
Today, Nov. 22, 2009 I went to the same store and attempted to make a puchase for $74.20 and again my check was declined. Again I was given the number to Certegy to find out what the problem is. The company is closed on Sunday but the automated services stated that I had a returned check.
In the 32 years that my husband and I have had a checking account we have never had a returned check. It seems that the representative I spoke with in July did not follow through and take care on the issue.
It also seems that Certegy is not a very reliable company and does not care what embarassment it puts people through.
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whiteout853
November 18, 2009
Check Cashing
On Nov. 17, 2009, I went to make some purchases for my small business at the Office Max located at Culebra Rd. and N.W. Loop 1604 in San Antonio, Texas. The machine would not accept my check number 1012 for the amount of $117.85 from Randoph Brooks Federal Credit Union. I called the Credit Union and they said they did not decline my check and that I had enough money to cover the check in my account. Then I asked the manager to try my debit card from the same Credit Union account. The transaction went through with the debit card but not with the check. I don't know if a different company approves debit cards than checks. Then the Credit Union tells me to get the phone number (1-800-237-4851) for Certegy and talk to them. The clerk gives me the phone number. Certegy also prints out an explanation of sorts for not authorizing my check. They said that is could be code 1, negative information on file usually prior unpaid checks, code 2, not sufficient information available to approve the transaction or the transaction exceeda a pre-established limit or Code 3, the format of the identification presented did not conform to government established guidelines for a valid ID. I called the company went through all the numbers and was never allowed to talk to a real human being. They asked if I wanted a written reason for not accepting my check. When I gave them my zipcode, they said it didn't exist and they hung up on me. I don't think they will be sending that written explanation because they didn't get my complete address, just the zip code. Now I am trying to write to them. This is ridiculous and embarrasing especially for a small business person. I am going to file a complaint with the banking regulators if I can since they belong to Fidelity Bank. There address to complain directly to them is Certegy Check Services, P.O. Box 30046, Tampa Fl 33630-3046.
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NoMoreCertegy
November 9, 2009
Junk Risk management
Check declined at retailer. Turned out they were working from an erroneous report by a database service (Early Warning Services). They refused to change anything and referred me to the database service. Database service indicated that they will continue these reports for 90 days, despite appeal. Wonderful business plan: aggregate junk data and ignore complaints. I've informed the retailer (ToysRUs) that they are losing busines (in this economy!) due to their use of junk risk management techniques.
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