Certegy Check Services

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Category: Business & Finances

Contact Information
P.O. Box 30046, Tampa, Florida, United States

Phone number: 8664076946
askcertegy.com

Certegy Check Services Reviews

Angry and frustraed in Texas December 20, 2008
Denial of Check
I was purchasing medication for my mother at our local Walgreens. They declined my check for 86.00. Upon contacting Certegy I was informed that there was nothing wrong with my check but rather I didnt meet thier profile and they could not reverse thier computers decision. I have contacted walgreens management and will never do business with them again. Please let people know that Certegy is a terrible business investment.
LLC December 18, 2008
Check being declined
I have never written checks before always use the check card. I went to Pick N Save to get some groceries and wrote a check and they said it was declined they could not tell me why. Called the 800 number and the lady said she was a collection agent and this was to collect a debt. I said excuse me. I am calling because my check was declined. She could not find a single thing in their system on me. Well then why the hell are they blocking my checks. I guess I will go back to using the check card and not write checks anymore. It was rather embarassing and terrible to have to put all the groceries back in the cart and have to leave. I guess in the future all people use check cards versus checks. This is a terrible company to deal with
Kevin Tackett December 18, 2008
Declined Personal Check
My check was declined. I had more than enough funds available to cover the check. No one at the store could tell me why my check was declined. I could not reach a live person at Certegy to answer my questions. I will refuse to do business with any company that uses this company and I would request that others exercise the same practice. This was completely unacceptable practice. My check was absolutely, 100% good and I have outstanding credit. I have never been so embarrassed in all of my life!
Valiant December 16, 2008
Overcharged
I attempted to write a check at my local grocers. I have been shopping in this Fallbrook, CA Albertsons for 15 years. I was given the phone number for Certigy Services as they were the new company being used by Albertsons for check guarantee. After contacting them they informed me I had a return check from Shaws Grocers in the amount of $60.00. California does not have Shaws Grocery Stores. They are located in Maine or Massachusettes.

After agreeing that the checking account the check was written on was not mine and the name on the check was not my name, they instructed me to fax them an Affidavit of Fraud, which I did on the very same day. 6 phone calls and 4.5 hours later (over a period of 4 weeks) and I am still in their NSF check file. I work in the legal profession and asked them if they were a Corporation and they told me NO. They are of course. I will be filing a lawsuit against them for Bad Faith Collection practices.
kelfry28 December 6, 2008
Checks denied
My husband owns his own company (gross pay more than the 6 digit range). I have tried to write a check on 2 different occasions. Once to get gas and the other to Christmas shop. Declined at both. We went to the bank and in fact had more than adequate funds to pay for the items. We called Certegy and they said it was not because of insufficient funds, but for the unusual check writing activity. Who are they to tell me how much money I can spend in a day or how many checks I can write. If I wanted to write 500 checks for $1, I should be able to do so. It is the principle. Our company attorney is looking into this currently, as I type this. The biggest experience for my family is embarrassment. We are well known in the area for our company and this does reflect on our customers (as one was behind me in line). This is embarrasing and needs to be stopped. I will post whatever our attorney finds out and I hope it will be helpful to others.
November 25, 2008
Declined to Cash Check
I too was turned down when trying to cash a check at Walmart. It was only for $10 and the check was a rebate from Walmart Discover Card. I called Certegy and the customer service agent said it appeared that the Walmart associate keyed in my birth date incorrectly.

That makes sense to me, but I hope Certegy doesn't have other major problems as the other complaints suggest.
November 21, 2008
Declined Purchase of $34.44
I was at a One Day sale at Macy's. Stood in line a long time to purchase a jacket that was on sale. With the coupon and after tax, the purchase price was $34.44. I wrote a check, which was declined. I was quite embarrassed because of the long line of people. I used a credit care to complete the transaction. I didn't understand "why" the check wasn't honored because I had previously written a check 30 minutes prior, still in Macy's, in another line in the housewares department for $52.99. It didn't make sense that the larger amount was approved minutes sooner but this one was not. I tried to call the number to Certegy on the bottom of my charge receipt but I have never been able to reach a live person to have a discussion or ask a question and obtain more details.
November 2, 2008
Check denial/profiling
When I tried to write a check at Shaw's Supermarket in Littleton, NH for $47, it was declined. I shop at this store at least once a week - correction, I USED to, I will not step foot into this store again! They gave me a "little blue card" with Certegy phone number and some "Dear Valued Customer" stuff. When I called, I was informed that I did not match MY checking account's profile.

I usually use my debit card (which Certegy wouldn't make any money on), however, I had left it at home, so I thought, with my Shaw's card, I would write a check. This goes so far beyond "wrong", it's Profiling at it's best (or perhaps worst). Certegy informed me that they process checks for approximately 75% of buisnesses nationwide - pretty scarey to me. I will be doing my homework and will NOT shop at these businesses.

If there is any action against them, count me in!!!
November 1, 2008
refused payroll check
I have cashed numerous payroll checks within the last month and half... Today, was turned down, wal-mart associate rude, handed me a receipt, call this number.. After being on hold, speaking with two representatives, from certegy... Neither could give me a straight answer.. Is this good customer service, I think not.. Wal-mart, word of mouth just might catch up with you greedy corporate people... enough said.
October 26, 2008
Declined Check
My checks have been declined on two separate occasions, first by Target and now Lowes. They both unfortunately use Certegy Check Services. When I called the Certegy people, I was given the biggest run around and then was told by their employee that my check at Target had been declined because my name was misspelled. What in the world is going on? What can be done about this sham of a company?

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