On August 22, 2008 I tried to use one of my business checks at Hobby Lobby. I was shocked to find out it was declined.. What?
I was handed a little white paper with a phone number to Certegy on it. When I called and talked to "Karen" I was told that I had no negative check writing history on file (no kidding) but that they had authorized acceptance of one or more checks accociated with my identifying numbers. Wow, someone who writes checks for there business purchases, imagine that...
I asked'Karen" to send me a letter with this information on it. She did, and in the letter they offered me "preferred" status if I filled out an application with additional financial information on it. Like I'm going to give these people ANY of my private financial information. This is just WRONG!! There has to be something we can do about this. Any suggestions would be greatly appreciated.

Heather

Ps. I too had more than enough money in my account to cover the $75.00 check.

I attempted to pay for a purchase at K-Mart and my check was denied due to a report given by Certegy Check Services to K-Mart. At the time of the transaction, there was no information about the denial, although the clerk said it was usually due to insufficient funds. This made me feel like something was wrong with my bank account, when if fact there were plenty of funds. I wound up using my debit card from the same account, but would have preferred the security of a check.

Upon calling Certegy, I only got an automated system which told me there was no negative information about me, but my check-writing patterns were suspicious and that was why I was denied. I don't write a lot of checks for retail purchases, but I would like the option to do so and with poor information being provided to retailers from Certegy, I am not able to.

I wrote a check and it was denied. Last week I used my check card and it went through. I tried calling the company and was put on hold for 45 minutes. When I was finally spoken to I got the run around. They couldn't tell me why it was denied. I went to there web site and found several complaints on their company. I don't know why companies are using them. They are loosing all kinds of money.

My husband travels. He occasionally writes a check from his check book. He obviously has a different check book than I do. We can't share the same set of checks when we are not in the same town. We happened to be together today shopping at Walgreens. I wrote a check to pay for our purchase which was declined. I stood at the register and called Certegy because I have funds in my account and have never bounced a check. I could not for the life of me imagine why my check was declined. It was because my husband wrote a check from his book earlier this week and our checks were out of sequence. Have you ever grabbed the wrong check book - not to mention couples who may operate out of two check books. This ques the Certegy system to decline your check. Although my husband was with me, we had both check books with both sequences with us, we both had multiple forms of ID, we have very high check numbers from an account that has been open for over 20 years and we had a deposit slip showing funds of over $5000 available as of yesterday - there was no exception to the rule. Centergy refused to make any kind of exception. They also informed me that if either of us attempted to write a check at ANY store in the Centergy system, it would be declined for the next three days. I discussed this with the manager of Walgreens and he is at the mercy of the Centergy system. I have worked in the collection and check recovery business for over twenty years. I helped develop and impliment an electronic check solution. Our solution allowed our client to use the system to alert them of red flags but also to make sure they could provide good customer service in a case like mine. My entire family uses Walgreens for prescriptions, personal items and household items. We may spend an average of $500 per month, easily. I will opt NOT to shop at Walgreens and I will attempt to find a non-Centergy contracted store to make my purchases, even if I have to pay more at a local, family owned, pharmacy in my area. This system bullies consumers. Stores that buy in to the philosephy that the need that kind of service to protect themselves are foolish. There is another pharmacy down the street from almost every Walgreens in the United States. When you are in a competitive market like that, you need to think just as much about customer service as protecting yourself from fraud.

I have tried twice with my payroll check. The first time they said that my payroll check "could" be put in a category that could be used in identify theft. This time they said that they don't have proper information on my company. Two months ago they cashed the payroll check. These people need to go out of business.