On the last Sunday of January, 2011, I was the victim of a break-in. The thieves stole some checks and tried running up some bills. I visited my bank and took the appropriate action. Within the next couple of months, had a nightmare as various collection companies tried to collect. With the majority of them, a faxed police report and phone call, and that was it. Not Certegy...they wanted personal info, notarized copies, the works. Sent in the paperwork, still not satisfied. Fed up, I finally even had my bank type out a notarized letter, on top of the PD report and other paperwork. Have yet to hear from the jackals. Also got the runaround when it came to getting a live person to talk too...had to play number tag. On top of that, they harassed my mother, even though they had MY number on file. Have no love for this company.

I just opened a new account with AT& T online. I did not like the refurnish phone, and decided to go to an AT&T store to exchange for a new one. Everything went well until I wrote a check $ 108.25, and my check was declined. It was the most terrible moment in my life when I was told that the check declined in front of many people. I wrote another check with different bank account, and it was declined also. I called my banks, and learned that my accounts were Ok. There were no any problems with my checking accounts. The only problem is Certegy Checking Services.
The receipts showed that I should call Certegy at 1-800-2374-851. Certegy asked me a lot of privacy information and account number, and said that they could not override my check. Embarrassed and worried, I went home, and researched about Certegy Check Services. It is the one “provides authentication and risk management services to merchants and businesses nationwide.”
I finally learn Certegy has had a lot of complaints about providing inaccurate information on consumers’ checking accounts.

The inaccurate information Certegy Check Services provides for AT & T store today has caused me a lot of damages. I have to cancel all of my credit cards and closed all of my bank accounts because Certegy told me that all of my checking accounts are locked. They asked a lot of sensitive information about my checking account in order to clear my checks. However, Certegy did not do anything to solve the false information they created.

I write this letter hoping that you will aware of the situation Certegy Checking Services may create in future. Please inform to your employees so they will be aware of the declined checks.
Bad experiences when using checks in your store, Certegy might be the barriers to prevent customers coming back to your business. Please take some time to think about this.

I will send this letter to the store maneger, and will file a formal complain with the Federal Trade Comminsion.

Went to Eastern Mountain Sports to buy my wife Mother's Day gifts totaling $421. Much to my surprise my check was denied. Clerk said they use Certegy and I might want to call them to clear things up. Called Certegy and was told that there was no fraudulent activity on my account or any bounced checks. They enter my check into their computer model and the computer decides whether or not you are a risk. A COMPUTER MODEL - WTF!!! Absolutely no basis what so ever. I was then told that in order to prevent this from happening again, I need to update my account and increase my check cashing limit???? What account and what limit???? Absolutely absurd! Needless to say I left the store with no presents, feeling like a dirt bag and probably looking like one to the cashier. Ridiculous! THIS COMPANY NEEDS TO GO!!!

A check was submitted to the dealer, Suburban Chrysler in Novi, and the check was rejected. The reputation of the submitter is unquestionable therefore there was no valid reason to reject the subject check. Your company is operating without credibility and should be discredited and not used as a credible source for financial determinations - period!

YOUR COMPANY AND CUSTOMER SERVICE SUCKS - I HAVE BEEN HOLDING FOR OVER 45 MIN - TOTALLY UNSATISFACTORY - WILL STOP USING THE STORE THAT HAS YOUR SERVICE.