Made a purchase at Best Buy, wrote a check and it was declined. I am a repeat customer, known in the department for purchasing the same items for my business and usually use a debit card. Didn't have it on me that day. Never had a bank problem, no return checks, no overdrafts, so I was quite upset when my check was declined. The higher ups at Best Buy were clueless. They said they valued my business but...I told them I would go across the street Circuit city, which is exactly what I did and my check was accepted there without issues. I called the number given to me for Certegy and like others, followed the voice commands and ended up with no new info. I would like to know if there is a list of businesses that use Certegy so that I can steer clear to avoid holding up lines and being made to feel like a felon writing a bad check.

I had a horrible experience when shopping at a local Dicks Sporting Goods retailer. I shop there frequently, but usually use cash for transactions. I made $153 in purchases and submitted a personal check for payment - the clerk asked me for several forms of identification along with the check which I was in complete compliance with of course. I gave the clerk my driver's liscense and social security number - address, phone number and date of birth. ALL OF WHICH HE VERBALIZED OVER THE TELEPHONE TO AN AUTHORIZATION AGENT FROM CERTEGY! Not only was my personal information shared with the rest of the public standing in line behind me, but my check was denied. Knowing that I had plenty of funds to cover this check - I was mortified. I called my bank, Dicks Sporting Goods corportate offices and found that I needed to speak with Certegy. I got nothing but the run around from certegy. Customer service could not tell me why my check was denied other than it was flagged for some kind of profile to protect me from fraud and identity theft. Did I not just mention that I provided several forms of identification for them... This is beyond ridiculous. My itention is to reach retailers who use Certegy Check verification service to let them know that this is routine practice for them and that they should look for better service with another service. I also observed that there are several class action lawsuits with sizeable settlements against Certegy - I wonder why! I believe I may have another suit for them. How about the breech of confidentiality that I experienced?!

I recently went to K-Mart and tryed to write a check with a new account my husband and I had opened. I was declined and it was more than devastating being I had plenty of money in my account. I immediately called certegy when I returned home and they told me that I was declined due to it being a new account and not because I had anything on my record. I already knew that but politely agreed with the customer service representative. They then told me that they would send me a "gold application" to fill out with a voided check and that this matter would be handled. It has been weeks and today I finally received my response from them. I was still declined but they assured me that I should try the company in which I was declined to start with and see if it goes through. I have heard nothing but terrible things about certegy check services and feel as if they are the worst company out there. Why would I go back and embarrass myself again? How stupid would that be? I don't know what needs to be done but someone needs to get there crap right and fix this problem. It just happened to my mother-in-law here in the same town but different store. She has had her banking account for over 15 years. When I received my response letter, certegy didn't even have my name spelled correctly when I sent them a voided check as well as my information. What an irresposible company. So now I have to remember what places use this terrible check service so i do not get embarrassed again. I hope certegy knows how they are affecting the companies they represent because a lot of people will not even return to the places they have been humiliated at and certegy does not have to pay the price for that. The store does!!! I hope certegy goes out of business!!!

I am on a business trip and noticed that I left my personal debit card at home. I was thrilled when I saw that Hyatt cashed checks. Certegy declined my check and the Hyatt attendant informed me that I received a code 2. He was ignorant to what a code 2 meant so I had him call Certegy back so I could investigate what a code 2 meant. I didn't understand since I had money to cover the check amount and had never had any check writing issues in the past. Certegy confirmed the facts - 1) I had money in my account and 2) I had not had check writing problems in the past. The Certegy representative, Evandney, indicated that it appeared to be unusual which is a bunch of bull$#!%.

I went to beauty brands to buy some product. To my surprise my check was declined. I do not have poor credit and I pay my bills. I also could have paid for my products 100 times and still had money in my account. They gave me a c1 code which supposedly means I have unpaid checks. I talked to aaron who was very nice considering I was not. Although he was not very helpful. Aaron reports that this is a bank of america account that has been closed out. Well first off I do not nor have I ever banked with bank of america. I asked how this happened. Of course he has no information on this but he would be glad to disassociate the two. then he told me they were no longer linked and i should not have any problems from now on. first off I want to know how this happened and why? secondly if this honestly was the case how was he able to resolve this with the click of a button?????? I did call the company and let them know about this situation and hopefully they will choose another check company. I will not go back to this store until they do change.