On 11/19/08 at Toys R Us, my husband and I were Christmas shopping for our child. We attempted to pay by check. There was question about the funds being in the account. Our check was declined by Certegy. I called the customer service # for Certegy while still at the customer service desk in the store and the only reason they gave was "...not based on my personal data, but on some fraud prevention profile." What is this crap? I do not use credit cards, but was able to complete with my debit card after the most 30 embarrasing minutes of my life. How is this legal? I have never been so humiliated. The manager at Toys R Us was very kind, but his hands were tied. So many people staring while they were waiting. I am outraged.

I only go to Gamestop with my son to pick out games maybe twice a year. Last year I had a problem using a personal check at this store because they use Certegy - it was declined. I have never ever had a check declined until going to Gamestop who uses Certegy. I called the rep at Certegy and they said "it was a typo error in the system". They also guaranteed that this error was "FIXED" in their system. So after almost a year again, I go back to Gamestop (knowing that this time no problem should happen)...Well BINGO, it happened again - this time for a small amount of $14. After putting this purchase on my credit card I immediately called Certegy One More Time... I was told again it was some kind of "error" but within 78 hrs check back and it should be fine. I called Certegy after the 78 hr period and she confirmed it was fixed... But this time I asked for a Letter to be sent to me confirming this. So I am waiting now for the letter to come. But believe me - I did and I will still follow thru with a statment that I made to the Certegy rep and that was, " I am calling Gamestop to let them know because they keep using Certegy they have lost me as a customer"... and then I will show them my letter when I get it in the mail...

Payroll checks from a large corporation being denied weekly. Have not been able to cash a payroll check in 3-4 weeks. This is a huge inconveniece and when you call the number they only tell you they have no idea why it is happening but it cannot be reversed.

I was told by a Certegy Supervisor that their Check verification service was one of the best in the world. That very day Certegy Check Verification Service issued our business an approval Number for a check written by a man who has been in jail and Prosecuted several times for writing bad checks and also issued an approval number on a check written on an account and bank that has been closed for over 4 years. I would think if this system was one of the best in the world that it would be linked somehow to bad check writers and certainly have a database that recognizes closed banks and accounts. I was told that the approval process is based solely on the history of the check writer with Certegy. After reading the complaints of people with absolutely no bad history having their checks denied by Certegy and then the people with horrible historys having their checks approved, WOW! I think that One of the best systems in the world has a glitch! This is a problem !

My husband was waiting for the bank to issue him a new debit card. Until then he went to Albertsons to buy some food and wrote a check out for $176 dollars and it was DECLINED. Our joint account had over $3000 in it so there is NO excuse for this.

The Albertsons checker just handed my husband a card to call some company called "Certegy" which is responsible for declining his check. I called and it TOOK forever to get a person. Once I did he said he sees no reason why it was declined but gave me another 800 # to call so I could find out why that happened. (We want to make sure it doesn't happen again!) My husband was embarrassed and mad after filling his shopping cart full of food to stand at the check out and be told his check is no good in front of all kinds of people. This is bullcrap!

Anyway...when the one guy at Certegy gave me the other 800 # you can't get a REAL live person. Its some auto caller where you talk in and give your information. After it gets your check number it tells you to HOLD on and your call will be handled in the order it was recieved. Well guess what...NO ONE EVERY ANSWERS. I have tried over 4 times now. I have waited on the phone each time for OVER 30 minutes and you just listen to the same thing over and over.

We have a RIGHT to know WHY the check was denied by this company "Certegy". I googled them and I see they have been in lots of trouble for declining checks and have had major lawsuits against them. So since that is true...why do these stores continue to use them?????!!! We are so pissed of at Albertsons. They KNOW my husband for the last 14 years...we are GOOD customers. But they just LOST us..we will shop some where else from now on if they are going to use a LAME a#$ company like that.

I am calling Albertsons tomorrow to tell them we wont' be coming back and why! I want the store manager to know that Certegy is some garbage company that doesn't even have a LIVE person to talk too. It leaves you on hold after it takes your routing number and checking account number...now I'm really worried. I thought I was SAFE since Albertsons gave my husband this card to call about the problem.

I am so ticked off about this. Anyone that has had problems with their check being declined by Certegy...call the STORE that you were declined at and let them know that you will NOT be shopping at their store anymore if they are going to continue to do business with Certegy. Our checks are GOOD. We hardly ever write a check when we are out...but that was SO EMBARRASSING to my poor husband. Everyone looked at him like he was some bum trying to get over. Albertsons and Certegy should both be so ashamed of themselves. No excuse for this!

One very MAD customer!