I saw ad for ACAI and it said try for free just pay shipping and handling of 2.95...The product made my kidneys hurt so I called to cancel further shipments and was told I would have to pay 69.95 for the product I already had that was suppose to be a tril offer, and you only had to pay the shipping and handling of 2.95...I feel that this has been a rip off and I intend to file a complaint with the B.B.B.

I too signed up for a free trail of Certified Acai that came with a free trial to Live Lean For life. As soon as I did it I realized my mistake, and on the advice of an attorney friend canceled my credit card account the same night. The credit card had been charged the $2.95 for shipping. No problem with that.

I called Certified Acia to cancel my account and was told I couldn’t cancel until I returned the product.

Here is an excerpt from their Terms and Conditions:

Certified Acai Trial

. You may cancel your membership at any time by simply contacting customer service.

++++++++++++++++++++++++++++++++++++++++++++++++++++

No where does it state that you have to return the product. I followed the terms and conditions and made the call.

As mentioned above they said I had to return the product. As of this writing I have not received the product.

It will be a cold day in hell before they get another cent from me, collection agent or not.

I made the mistake of ordering a trial of this product with only a shipping charge. Fortunately I had printed off the receipt for my payment which included a phone number to cancel. When I realized my mistake I telephoned the company and was told I couldn't cancel until I received the product. So I called back and told them I had received the product and wanted to cancel. I was put on hold for about 5 minutes while they supposedly looked up my information. The salesperson then came back on the line and said they could offer me a 25% discount. I said what part of cancel didn't you understand? She then said she would have to put me on hold to look up my information. I was put on hold at least 3 more times while they "looked up" my information. The call took a total of 45 minutes, but I finally got her to agree that they would not charge my credit card and I was given an RMA number to send back with the product. The RMA number has to be on the invoice and on the outside of the package, so I can't just write refused on the package and will have to pay for shipping--needless to say with shipping confirmation. I suspect all those times on hold were intended to make me give up so they could say I never cancelled.
I now have an email from them saying that they won't charge my credit card.

This is a copy of the email that I sent them today. CERTIFIED ACAI ARE CROOKS, THIEVES, AND LIARS:

Julie Says: Your comment is awaiting moderation.
December 8th, 2009 at 1:09 pm
YOU PEOPLE DO NOT STAND BEHIND YOUR WORD.
AS PER THE NOTES IN MY FILE DATED NOVEMBER 23RD, 2009,
I HAD A FREE TRIAL PERIOD UNTIL DECEMBER 8TH, 2009.
TODAY IS DECEMBER 8TH, 2009 AND WHEN I CALLED TO CANCEL, AFTER SEEING THAT MY CHECKING ACCOUNT HAS ALREADY BEEN DEBITED FOR $64.95 PLUS $24.95 BY GRAPEVINE LLC OF PORTLAND MAINE – WHICH IS YOU – I WAS TOLD I COULD NOT GET MY MONEY BACK. YOU PEOPLE ARE CROOKS, THIEVES, AND LIARS. NOW I HAVE TO RETURN THE BOTTLE AND WAIT FOR MY REFUND, BECAUSE MY BANK CANNOT REVERSE THE CHARGES.
I PLAN ON FILING A CLASS ACTIONS SUIT. I PLAN ON DEVELOPING A WEB PAGE TO LET EVERYONE ON THE WORLD WIDE WEB KNOW YOU PEOPLE ARE CROOKS, THIEVES AND LIARS.
I WANT MY MONEY BACK IMMEDIATELY.
I ALSO DON’T UNDERSTAND WHY I HAVE TO RETURN THE BOTTLE NOW, WHEN INITIALLY I WAS TOLD THAT ALL I HAD TO DO IS CALL. WHY ARE YOU DELAYING SENDING ME MY MONEY THAT YOU HAVE STOLEN? I WANT IT BACK IMMEDIATELY!!!
AND FOR YOUR INFORMATION, I KNOW I AM NOT THE ONLY PERSON WHO HAS HAD PROBLEMS WITH YOUR COMPANY DOING THIS SAME THING TO THEM. GOOGLE YOURSELVES.
I AM ALSO FILING A POLICE REPORT, STATING THAT YOU HAVE STOLEN $89.90 ($64.95 + $24.95.
JULIE

This company is a scam. Not only do they give you a very small window in which to cancel, you must also RETURN the product in order to not be billed the $64.95 for the "Risk Free Trial" supply. I spoke with 3 different customer service reps within my trial period about canceling this product, one of which was the "customer service manager", Michael. They told me I should read their Terms and Conditions concerning returning the product or being charged. However, NO WHERE do these state that you will have to return the product in order to not be billed for it. One of the reps and the customer service manager Michael became very belligerent and argumentative (although I remained calm) about my having to return the product, or else I would be billed. Realizing that Michael was taking this matter too personally, I asked to speak with his supervisor. He said that his Direct Supervisor was Tracy but I would "never" be able to speak with her. I'll be sending the product back, but I also want others to not be "taken" as I was. I haven't ordered many supplements such as this, but I have NEVER had to return the product if I was guaranteed a risk free trial.