For all those out there with complaints about Certs, I have bothh of the presidents names and their current scam they are working on. Their names are Greg Peaden and Ryan Tennyson. They both work for Horiizons Rewards also in Orlando< Florida. The numbers above are for the business. Call to leave a message that you are having a problem that you need to speak to one of them. I am now waiting for Ryan to call me back. I talked to Greg a couple of weeks ago and he said he needed to talk to someone else and would see what he could do. He would not give me the name and I dug further and found Ryan. Hope this helps someone out there. Why can't the cops just close them down. They have been doing this for years.

On July 7 of 08 I sent in 2 postal money orders for $249.00 each and a request for a cruise date of Oct of 09. I never heard back for the Certs, office, so I called the 866-292-0099 number and was told that I was all set for my dates. I again call in the beginning of Sept 09 to say I hadn't received any departure info and was told I would be getting it in a few weeks. What I got was a letter stating that Certs, was unable to fulfill my request date and I could either pick a new date or receive a refund I choice to receive a refund which would be issued in 4-6 weeks. I sent the letter back with this request by us certified mail on 09-24-09. The Certs, company signed for this letter on September 28, 2009, 11:22 am. As of today 11-30-09 I have not received a refund and Certs, Inc is not answering their phones.

Cheryl Purcell

We attended over 3 hours of a sales pitch for vacation timeshares I was promised two "free" r/t tickets and hotel. I went through all the details and finally got to where they ask for another $86 per person after sending $100. When you review the locations and departure times you have ONE DAY "where ever". I agree that I should have looked at the reviews and understood that this was a real scam. I will be even more upset if they do not refund my $100. I'm only a couple hours from Orlando and would not want to make the drive to get my $100 back but would do it in a heartbeat. Plus possibly bring authorities with me at the time.

I sat through the presentation hoping I would find some value in the travel partnership. The pitch is good, but the fact of the matter is that you can find deals just as good (if not better) off of travelzoo. The company provided no info. whats so ever about their financial solvency. I was astonished that a couple next to happily handed over $6K for the partnership. Anyway, I'm in the process of trying to redeem the certificate for travel. I submitted the $75 postal money order, and now received my reservation request form today. Their now asking for another $30.85 for taxes. The form says I need to request travel dates from the list of locations on the back of the form. Guess what!? The back of the form is blank! Naturally, there is no phone number to call or anything. I'm going to the BBB if they are unable to resolve this tomorrow for me. What a scam! This company is pathetic.

when you go to redeem travel awards the company takes money up front has conditions that are virtually impossible to comply with. our award was cancelled when we sent a bank money order rather than a usps money order!