I have several KENMORE products with warranties. Our fridge, stove, dishwasher, microwave, and a washer and dryer set. Over a week and a half ago I contacted SEARS REPAIR to have a tech service our front load washer that was spraying water from the top. I had to schedule out a week, due to my work schedule conflicted. The service dept gave me a time frame of 8-5pm on Monday 15th. What kind of time frame is that..
So fast forwarding.. This morning 02/15 at 7:20am I received a phone call saying I was the first stop! At 11:00, still no repair man. So I contacted SEARS and a lady told me he was in the area should not be long. Well around 4:30 my aggravation set in. This is very unprofessional. When I called to talk to a supervisor, the another lady said to stay on the line and one would be with me shortly. After waiting on hold for TEN MINUETS I was hung up on! Its now 5:00 and no sign of the repair rep. The only thing I am requesting is when you contact a SEARS CUSTOMER to arrive appropriately on time by NOT arriving its truly inconsiderate. As for the not being able to speak with a supervisor, well if having customers upset with the service that they are receiving makes you feel good then GREAT JOB!