I just want to express my disappointment with your store. Our refrigerator stopped working last Wednesday, 6/15/10. We decided not to go to a large box store to purchase a new one because we thought the service would be better at an owner operated company. The service we received when we arrived at your store was excellent. We were greeted at the door, shown the refrigerators, each one was described and we were shown each one’s features. We were happy and chose a refrigerator. It was not in stock, but we were assured that it one would be arriving the following Friday 6/18/10. When we paid for the refrigerator, we were told, sorry, but we only deliver to our area on Thursdays, which means the refrigerator will not be delivered until 6/24. We were disappointed that it would take so long for it to arrive but decided that we could manage without a refrigerator for 8 days. It was a long, long 8 days. On 6/24 at 10 in the morning we thought it was strange that we had not heard anything from your store, so we decided to call to see when the refrigerator would be delivered. Imagine our surprise, when we were told that it was not on the schedule. We were then told that it was not in stock yet, but would be arriving on Monday. Why wasn’t a phone call made on Friday when the refrigerator was supposed to arrive at your facility to tell us it could not be delivered on the assigned date? Or on Monday, Tuesday, or Wednesday? We were expecting a refrigerator to be delivered today and we were never notified that it would not be by anyone at your store. This is not the kind of service we expected from you.
We were both so disgusted with the way the situation was handled that my husband made another trip to your store to have our money refunded. After all if you cannot keep your promise to deliver on a certain date, how can we possibly trust your merchandise? And if there was a problem with the refrigerator, could we trust you to handle it honestly? We have ended up going to one of those large box stores to purchase a new refrigerator, one that I really don’t want, because they had one in stock. And believe it or not, they deliver more than once a week.
I was impressed by your store and probably would have been back to purchase furniture and future appliances. But I have to tell you, I will never be back and I will discourage everyone I know from patronizing your business. Your service was far below par.