CHARTER CABLE is BY FAR the worst HDTV so called cable company EVER PUT INTO THE CABLE BIZ!!! WE ARE SUPPOSE TO HAVE THERE BEST PACKAGE THEY OFFER AND I CAN NOT BEGIN TO TELL YOU ALL THE CRAP I HAVE BEEN THREW WITH THIS COMPANY ! AS I SIT HERE AND WRIGHT THIS COMPLAINT MY SO CALLED " BEST AND NEWEST HDTV BOX THEY HAVE " HAS GONE OUT BLANK 7 TIMES ALL BY ITS SELF AND TAKES AT LEAST 10 MIN TO COME BACK UP! ! ITS NOT EVEN WORTH THE TROUBLE ANYMORE TO EVEN PICK UP THE PHONE AND CALL THESE ASSHOLES! BECAUSE IT WILL GET YOU NO WERE! I JUST WANT TO SET THIS SHIT CRAP OF A HDTV BOX ON FIRE AND THROW IT THREW THE WINDOW OF THE COMPANY WINDOW AND TELL THEM TO STICK IT IN THERE ASS . THEY TREAT YOU LIKE OOO WELLL YOU GOT OUR CRAP NOW AND YOU OWE US MONEY NO MATTER WHAT FOR 2 YEARS SO JUST DEAL WITH IT! CHARTER MAY BE CHEAPER THAN DIRECT TV BUT BY GOD WHAT EVER YOU DO PAY THE EXTRA MONEY AND GET WHAT YOU PAY FOR " BETTER HDTV CHANELS SERVICE AND DVR BOX THAT WORKS LIKE ITS SUPPOSE TO! MY GOD! IF I COULD BLOW THIS HDTV BOX TO HELL I WOULD! AND MAKE CHARTER EAT EVERY LITTLE PEACE OF IT! IF YOU WANT THE BEST GO WITH DIRECT TV IF YOU WANT TO SAVE MONEY STILL GO WITH DIRECT TV TRUST ME THERE WORTH IT OVER THIS SHIT CHARTER CALLS A CABLE COMPANY!!!

We are very patient people. We understand that nothing is perfect and that people are human. That was before we became a Charter customer.

We have had Charter service (or should I say lack of service) for 3 years. We pay nearly 150.00 per month for this lack of service. Our cable internet is down about 60% of the time. Each time we call we talk to a different customer service tech and are told the same thing over and over..."unplug the modem", "reset the modem" "is the cable tight" We explain that it is an ongoing problem they get snippy and go back to their "unplug the modem" speech... We have had a tech to our home several times. They scratch their heads and say it must be a problem outside. (we did have one tech that said we probably didn't pay our bill and maybe it was turned off, we promptly ejected him from our house...)

To Date, we have not been contacted by Charter in response to our request for an "outside" technician. We have no one to talk to other than the "read out of a book techs...)

I guess its time to move to DSL and a Satellite dish.

If you have a choice, don't waste your time with Charter cable. Its not worth the frustration!

On March 30 2010 I purchased a charter bundle of internet, tv & telephone service it came with promotional of $50 for each item, total of $150 I didn't print the rebate coupons off at that time because you had to set up a service date to progress to that point I was called the next day by charter representative to set up a installation date to which I did, I cannot print the rebates off the internet now with out going through the process of placing a new order, I have called charter communications multi times and forwarded to several departments and finally to broadbandoffers.com which charter says they are the responsible party to remedy my problem I have called broadband to which they direct me to broadbandoffer.com-support I went their and could find no remedy to my problem, so I called charter again and was given the same run around then directed back to broadband. All I want is my rebate forms not blood.

We were offered a 2-year package deal if we switched our phone service to Charter. Charter reps had offered phone, an additional DVR box and a few extra channels for only approx. $20.00 more per month. When the bill came it was close to $100.00 more, not $20! We went to talk to them about it before we paid our bill, and was told our service would go back to the original plan (at an additional $15.00 per month...of course!) We agreed. Wanted to pay what we owed with the new changes. Charter clerk refused to take our $$. Said he wouldn't know what exact charges are until all changes went thru their system, but we would receive a revised bill shortly. We didn't! What we got a little over 2 weeks later- a "Final Notice Before Disconnect" With a charge of $386.26!!! That's an increase of over $160.00 from the original bill!! Not too mention, doesn't "Final Notice" imply that (1) You've received a bill? And (2) You've also received a "Past Due" notice at least once??

Employee to install phone services. Improper procedure resulted in costly damage to my alarm system. Interupted TV service, cancelled my VCR connection against my wishes, did not followup on appointments to correct the installation as promised, refused to accept responsibility for alarm damage or reimbursing the $50 cost of repair to alarm syatem. Were rude when asked for explanation of charges that seemed excessive, put me on hold so they could talk to someone about the situation, left me holding the phone until I got a dial tone, and never responded adequately to my problem.

I cannot recommend them to anyone and will be cancelling my internet service with them in the very near future.