I found my elderly mother really upset one day, as she was complaining about receiving, and being billed for services she did not order. After calling Charter communications on her behalf, I realized what she was going through. After further investigation, I found many other people in her retirement facility, and other elderly people in the community, that were being conned into HD services they didn’t need. Many other options in service were being overly pushed on elderly people who were falsely led to believe it was what they needed. Unfortunately many elderly people are not internet savvy and will never read this. Since learning of their unethical sales practices, and poor customer service, I have told my mother to cancel service. After she canceled, I called in to have service restored at her location in my name. I can’t wait for them to try hustling me.