Charter One Bank
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Category: Business & Finances
Contact Information
United States
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Charter One Bank Reviews
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Trish Gre
June 23, 2011
NSF Fee
I made a check deposit on 6/20 in the amount of $200 @ the local branch. I was told by the teller because the check is from a local bank the funds will post today 6/20. I checked my account on 6/22 and a $259 NSF fee was charged to me for several items. I called customer and the rep was very rude she thought it was funny. I requested a supervisor call back. I was informed by the rep I would get a call within 24 hrs. Needless to say I did not get that call. I was informed by another rep today that the case was closed out. The case was closed and I never received a call, poor customer. I asked the rep for a mailing address to write a complaint and I was told Charter One does not have a corporate complaint mailing address she can only issue the complaint via computer. Unacceptable!
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JohnVC
May 20, 2011
Fraud
This bank started charging for my account with out notifying me and over drew my account. I closed the account 3 times and after the 3rd time I got it in writing that it was closed. Now I'm getting threatening mail from them saying my account is over drawn again. They keep charging me and sending me a bill on a closed account. For some reason they don't understand what a closed account is.
Where the hell is the Government. They gave our tax money to those jerks to bail them out and don't pay any attention how they run there business. No wonder they went broke. They can't even keep track of what accounts are open and what ones are closed.
Anyone that does business with them is crazy.
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JohnVC
May 20, 2011
Fraud
This bank started charging for my account with out notifying me and over drew my account. I closed the account 3 times and after the 3rd time I got it in writing that it was closed. Now I'm getting threatening mail from them saying my account is over drawn again. They keep charging me and sending me a bill on a closed account. For some reason they don't understand what a closed account is.
Where the hell is the Government. They gave our tax money to those jerks to bail them out and don't pay any attention how they run there business. No wonder they went broke. They can't even keep track of what accounts are open and what ones are closed.
Anyone that does business with them is crazy.
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Jose R.
March 17, 2011
overdraft fees
I closed my CharterOne Bank account 8 months ago because they have overdraft fees that I don't agree with. Even with the new laws they still overdraft my closed account
my life insurance summit it's yearly withdraw and the bank accepted without asking or nothing it paid and of course get his money of the overdraft and the daily fee
of $6, 99 per day of account overdraft
How they can do that and not be put in jail
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Tuabrrs
March 12, 2011
Dark Ages Bank
This bank built on trapping Customers into fees instead of Customer Service. Tremendous staff of lawyers specializing in fine print. IT department that can't figure out how to move money between banks in less than a week without a wire transfer ($20) enabling ... more fees. While all the time (30+ years) managing to use my money without paying a dime of interest. Sad little company, following the business ethics traditionaly expected from con men
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mjeff77
December 9, 2010
Charter One does not care about customers
I've been with Charter One in Canton, OH for 10 years. The only reason I didn't leave sooner is the inconvenience of changing my direct deposit. I've been nickled and dimed to death, with NO EMPATHY from their so-called "customer-service". The final draw was when I was charged a $37 overdraft fee on a online auto w/d-payment set up for the 1st; it was posted one day early, leaving my account $21 short (my pay-day fell the next day). This particular auto payment was set up for years and never had problems. When I contacted customer service, the rude little comment from some little jerk with no life experience was "you'll have to call online banking. I would tell you no" [when I asked to have the fee credited]. The online banking guy was no better. They insisted it wasn't their mistake. THEY ARE THE ONES WHO SENT THE PAYMENT AND THEN CASHED THE STUPID CHECK ONE DAY EARLY!!! Am I wrong? I was then lectured for 15 minutes by the supervisor that I have to have the funds in the account when the payment is set up. I set up the payments for auto w/d for convenience...based on my pay-days every other week (and the money is always in on that day to cover all the bills!)!! If you ask me, they just want to take your money however they can. I, like many people, live paycheck to paycheck despite having a decent salary and don't appreciate their stupid fine print and red tape. DO NOT GO TO CHAPTER ONE and tell all of your friends/family!! What happened to the good old days where the customer was respected and treated as though their business mattered???. Funny how all these banks want bail-out but they don't want to help out their loyal customers in turn. I hope they all burn in Hell someday!
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gdog811
October 14, 2010
Bank Fees
This is the worst bank for fees. They have a holding area that they just hold stuff and wait days and sometimes weeks to see if they can collect an overdraft fees. They have gotten so bad that they have a sign on the counter now that if you deposit after 2pm, it will be credited to your account the next day. But if you do a withdrawal or debit transaction it can be taken out of your account immediately or up to a week later.
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charteronesucks1
July 17, 2010
Horrible with fees
I had been with charter one bank for a very long time however the customer service is horrible and recently my experience with this bank is just beyond words. I had been banking had a checking and savings and I forgot to transfer money from my savings to checking and i was charged so many fees. I was unable to login thru the online system because it was down and having to work till late getting home and beyond tired, so it took me a while to get online to check out what was going on, so i get online and every transaction every day i was given a few of 39dollars!!
I called charter one bank once found out and they did nothing because it was not a bank error, no they just charge you hundreds of dollars in fees cause your account to go even more in the negative and charge you more and more. To me that does not make sense, I am so upset with charter one bank that I hope everyone is aware and does not bank thru them!!!
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Mitch
July 15, 2010
Unfair business practices
I had a checking account with Charter One Bank. I accidentally overdrew my account $16.85. Charter One proceeded to charge me $214.83 for NSF and late fees. I tried repeatedly to talk to two different branch managers, three phone reps, two supervisor phone reps, and one supervisors supervisor phone rep. I also tried to call Charter Ones collections department, and I talked to three phone reps, and one supervisor. None of these people were willing to rebate any of my fees or work with me at all. At one time, a $39 fee was rebated by them, only to be replaced with a $35 fee. It is egregious that I would be charged over $198 in fees for over drawing $16.85. The company has conducted themselves very poorly. "Donna" from collections 877-363-4605 was especially rude and confrontational and hung up on me twice. Charter One Bank has kicked me when I was down. I explained to Charter One several times that I was going through financial hardship and was willing to pay a fee, but they would not work with me at all. I would be more than willing to pay the $16.85 that I owe Charter One, plus one NSF fee of $39, but they refuse to even consider my offer. In closing, charter one has unethical business practices. They are unscrupulous in their fee charging and business practices. Charter One is a company not concerned in the least with its customers, only its bottom line. I was more than willing to work with Charter One, but they only threatened me with collections and negative consequences. I have never in my life dealt with such a callous, malevolent, unfriendly, unprofessional, greedy, and careless enitity in my life as Citizens bank also known as Charter One.
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CVALOT
July 8, 2010
Excessive Fees
I wish I would have read this page before doing business with Charter One. I deposited my paycheck on Saturday @ 11:00 a.m. and they didn't record my deposit unitl Tuesday. But, I had payments setup in their on-line "convenient" banking to be paid on Monday. I was told that by depositing my check on Sat. the funds would be available on Monday. WRONG! They were on Tuesday as well as $200.00 in fees! When I talked to Nikita at the Branch she didn't even understand the details of my acct. When I asked to talk to a branch manager, I was informed that Gail was busy. So, I closed the acct and I am hoping the next bank doesn't steal from their customers like Charter One. DO NOT BANK @ CHARTER ONE.
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