I am a professional business consultant and during my presentations to clients I use Charter Communications as a negative example of what customer services should be.
I would often time say..."I want my company to grow so big that I can stop caring about what my customers think...Like Charter Communications".
My last confrontation with them was about being double billed between charter business and charter residential. Other confrontations included, poor signal strength, dropped internet connections, video outages, and intermittent phone interruptions. However, nothing compares to their under-trained, unavailable, lazy, condescending, insensitive, careless, dispassionate, and deaf customer services departments. Not that the people are bad but if you speak to more than one of them you can tell...they are trained this way.

Cancel them!

I have always disliked Charter Internet but when we moved it was the only option.

A rude technician comes to our home 2 hours early without warning. The entire time he is on a bluetooth headset chatting away. When he needs something he is practically screaming at your face. He interrupted 2 important phone calls just to ask where certain computers are situated (and he was already told!)

Then he informs us "they can't run ethernet as it is against 'the code.'" Really? You have no problem clunking your drill all around our house leaving little piles of sawdust in your wake to run coaxial but drilling the 2 holes necessary to run a single cat 5e cable to the computer RIGHT NEXT to the TV you just hooked up is impossible. I bet.

Doesn't stop there. Now that we are hooked up, we had to call in 3 times to get our internet speed set to what we are paying. (Was getting 1Mb/s, paying for 8Mb/s)

What's nice is that we also have terrible line quality. We average 80-90% packet loss to all locations via pingtest.net. (was never a problem with ATT!) After sitting on the phone with 2 technicians and in a live chat with a "TTD James" for nearly 2 hours they still have yet to admit fault for the signal loss. Which has been repeatedly proven to be their problem.

If you have charter, you have email, and ur email page will ALWAYS have scam ads. it is almost always for either the scam tooth "whitening" non free trials, or google fast cash scam kits. please, everyone, email charter and ask them to please stop placing scam ads everywhere. WE PAY FOR YOUR SERVICE, CHARTER. FIRST OFF, UR PRICES ARE RIDICULOUS, SECOND, THIS IS HOW U THANK US??? RUNNING AROUND SPAMMING UP OUR EMAIL PAGES WITH SCAM ADS????? HOW U THANK US IS HAND US OVER TO SCAMMERS WHO WILL NEVER STOP CHARGING OUR CARDS.CHARTER- DON'T U KNOW THAT WHEN THE SCAMMERS U HELP SUPPORT WIPE OUT OUR BANK ACCOUNTS, WE WONT BE ABLE TO PAY UR OUTAGEOUS PRICES ANYMORE??? DONT U KNOW THAT THIS WILL CAUSE U TO LOSE CUSTOMERS????? WE SHOULD NOT HAVE SCAM ADS. WE PAY FOR THIS SERVICE. U GET ENOUGH MONEY FROM US! HOW DARE U EVERY DAY SPAM UP OUR EMAIL HOMEPAGES WITH SCAM ADS.
This is how much charter "cares" for their customers. Now, I can see why free email accounts place scam ads-because they provide a free service, and they're selling ad space to compensate. I can even see news sites, like cnn because we get to read the news pages for free, but charter i CANNOT understand. we DO pay for that service.
As a paying customer, i demand, charter, TO STOP PUTTING NOTHING BUT SCAM ADS ON OUR EMAIL PAGES. THIS IS TERRIBLE! I BELIEVE U ACTUALLY FLAT OUT REFUSE TO SELL AD SPACE TO ANYONE BUT SCAMMERS, BECAUSE THAT'S THE ONLY ADS IVE EVER SEEN AFTER YEARS OF HAVING UR EMAIL SERVICE. THERE SHOULDN'T BE ADS THERE ANYHOW!!! WE PAY, THIS ISN'T A FREE SERVICE!!! CUSTOMERS WILL TRUST THOSE ADS BECAUSE SINCE WE PAY FOR THE EMAIL SERVICE, WE WILL BELIEVE THE ADS ARE LEGIT. WE WOULDNT IMAGINE THAT YOU, CHARTER, WOULD ONLY SELL AD SPACE TO SCAMMERS ONLY. WE DONT ASSUME THAT YOU ARE MORE THAN HAPPY TO HAND US OVER TO THE WOLVES.
PEOPLE, DONT TRUST CHARTER! EVERY TIME WE AGREE ON A PRICE WITH THEM, THEY SEND US A BILL DEMANDING MORE THAN THEY AGREED TO!!! ALWAYS RECORD UR CONVERSATION WITH CHARTER!!! WE HAD TO START DOING THAT ABOUT A YEAR AGO! EVERY TIME THEY WILL SAY THAT THE HIGHER PRICE WAS WHAT WAS AGREED TO, AND THEY ALWAYS HAD "NO RECORD" OF OUR AGREEMENT TO THE LOWER PRICE! DO NOT TRUST THEM, ALWAYS RECORD EVERYTHING WITH THEM. WE HAVE TO SHOW THEM EVIDENCE EVERY SINGLE MONTH! THEY KEEP TRYING TO CHANGE THE AGREEMENT EVERY SINGLE MONTH!!! SO KEEP IT, ALWAYS KEEP THE EVIDENCE! THEY ARE RELENTLESS, THEY WILL NEVER GIVE UP TRYING TO SCAM U AND THEN THEY TRY TO HELP OUT FELLOW SCAMMERS BY SPAMMING U WITH THEIR "FREE TOOTH TRICKS FROM MOMS" ADS!!!
Charter, u really need to start putting the customer first, not the scammer first. you also, aparently need to keep better records of ur phone calls. but just know, to anyone who has charter, always get ur proof of ur agreements with them. even after u provide proof, they will try to change it every billing cycle.
Here's a link to one of the ads they place continually on the email page. They must be dear friends with this particular scammer, because every day they place at least one of their ads on the email homepage all day, every day.****PLEASE DO NOT ORDER FROM THIS SITE. IT IS A FAKE NEWS SITE ABOUT A "MOM" WHO WILL JUST HAPPEN TO LIVE IN UR AREA, THAT TRIED 2 "FREE TOOTH WHITENERS". THE COMMENTS AT THE BOTTOM ARE ALSO FAKE! NOTICE HOW THE COMMENTS DONT MAKE SENSE WITH THE PAGE. THE COMMENTS HAVE FAKE PEOPLE TALKING TO "JACK", WHICH USED TO BE WHO THE WEBSITE FEATURED. EITHER THE "MOM" USED TO BE "JACK" AND HAD A SEX CHANGE, OR, WHICH THIS IS WHAT REALLY HAPPENED- THE SCAMMER ACCIDENTLY LEFT THE FAKE COMMENTS DIRECTING IT AT "JACK". THE SCAMMER JUST FORGOT ABOUT THAT AND LEFT IT AFTER HE TRANSFORMED "JACK" INTO A "SINGLE MOM". U WILL BE CHARGED $200 A MONTH EVERY MONTH IF U GET THE "FREE TRIALS" EVEN IF U CANCEL, AND EVEN IF U SEND THE PRODUCTS BACK. THE FREE TRIAL IS ONLY A TRAP TO GET UR CREDIT CARD NUMBER FOR "SHIPPING", BUT IT IS REALLY TO CHARGE UR CARD OUTRAGEOUS AMOUNTS EVERY MONTH. THE TOOTH MEMBERSHIPS AND CHARTER COMBINED WILL ALL COST U $400 A MONTH. THIS IS ONE OF CHARTER'S FAVORITE PET ADVERTISERS. THEY DEVOTE AD SPACE TO THEM EVERY DAY, ALL DAY. BEWARE!****
http://weeklyconsumertips.net/Teeth-Whitening/?t202id=9549&t202kw=burst
U may want to trust this "consumer news" site, because it is from charter, and because the "mom" will be from ur town. don't be tempted to believe that charter allowed this ad because it is about a local mom from ur town. u may want to think that the reason it was important enough for charter to feature is because it is "local". this is NOT local. after doing a domain name lookup, i found the TRUE addres of where this so-called "mom" originated
+1.6613102107
Fax: +1.6613102107
8939 S. Sepulveda Blvd. #110 - 732
Westchester, CA 90045
US

This "mom" claimed to be living in Tennessee, when the "mom" is actually registered in california. or Jack, whichever u want to refer this "mom" as. notice in the fake comments, Jack (the original "mom") claims shipping took only 2 days to get to illinoise. so which is it? is it jack, or a "mom"? is s/he from california, illinoise, or tennessee?? come on, charter. surely ur scammer friends are brighter than that? oh, no... looks like i exposed one of charter's close friends...

Charter in Rockwall, TX told me they would give me 1 year of FREE cable because their internet service had been so troublesome. I agreed. Then they started charging me for cable right away. I called and they said they never offered me free cable! They have no record of it therefore the conversation did not happen. Basically I was a liar!

I have been using Charter high-speed internet service for years. They were the only company in our rural area that would provide high-speed internet. They had a monopoly. The service went down frequently and they would always send someone to fix this. Last summer 2009 the internet went off so much I told them I was going to stop being their customer.

The man apologized and said we do not want to lose you as a customer. What if I give you 1 FREE year of cable, would you stay with us? I stated you can give me 1 free year of cable! He said yes I can. I said let me understand this, I keep my internet the same and you give me 1 FREE year of cable. Yes, if you stay with us as a customer. I said okay we will give this a try.

They started charging me for the cable and I did not catch this for 3 months due to illness in family.

I called and said why are you charging me! They said know one ever offered me a free year of cable they cannot do that. I stated yes he did! They said no they did not and they never did that. After a lot of arguing with various people I realized no matter how much documentation I had they were going to do whatever they wanted to. I absolutely had no way to prove I was told this, even though I had written details down. It was my word against theirs. I am still astounded by the thought that customer service would offer me this deal and then deny they ever did. HOW STUPID WAS I? I still make the mistake of thinking a person would not lie to me in that way.

How does this make a customer stay with them to go up on the rates? Was this their way of getting extra money until I caught them and canceled my account? Why lie to my face and say we want to keep you as a customer, and then increase my rates???? SOMEONE PLEASE MAKE SENSE OF THIS STUPIDITY????

I am canceling my account. DO WE AS CONSUMERS REALLY HAVE ANY PROTECTION?

Please let me know: If you have NOT rented pron and were not home but, now you are getting charged for it. (If you can prove you were not home even better)
I am so sick of Charter. I have 1200 in pron rented and we were not even home. BBB did nothing. I am hiring a lawyer. Rather pay them.
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