Charter is THE WORST service out there! Their customer service should be called "get customers outraged" They talk in circles and dont answer the questions you ask because they SUCK and they are just in business to screw every customer they acquire. I can not give a specific story because I have waaaaayyy too many to get into without my blood pressure rising dangerously high. However Saturday I spent the whole day moving came home and just wanted to watch a movie and relax so sure enough I turn the tv on and my HD channels are pausing every 60 seconds so against my better judgement because I don't think a heart attack at the age of 26 is necessary, I called charter to see if maybe, just maybe, they actually knew what they were doing and could fix something! But once again I was wrong they sent this signal to my box that just took the channels out completely, no picutre, no pausing, no nothing, just black and basically responding by saying oops! So we spoke to a very pleasant manager (she was clearly a faker) she sadi everything we wanted to hear, something we had never experienced with charter before, we informed her we were moving and wanted our cable shut off on Sept 28 and she said she would pro rate it until then and then credit us $50 for our trouble and not having cable Saturday night, then we could return the boxes that week of the 28th... Too good to be true was right! I came home tonight at 9:30 from another 16 hour day and just wanted to lay back relax and watch a show I DVR everyday, well god forbid I get a service I paid for. The HD box in the livingroom was completely out and when I turned the tv on it says "this box is not authorized" so i go into my spare room and hmm that one is working.. So once again I call my favorite company charter and they inform me that on Sat I set up a voluntary disconnect, I said I most certainly did not, explained the whole situation and then asked if I had "cancelled" why do I still have cable in my spare room, well I don't know was there reply.. So I said OK so reconnect it since I didn't do this, well ma'am we can't un-do a disconnect... hmm ok really well then I'm not paying for this box then if I don't have service on it, and they say well you have to pay for it until you return it, you were just going to return it anyway she said to me!! The nerve of her "YES I was going to return it when it was comvenient for me AFTER I was finished moving which was the week of the 28th which is why I set the disconnect up for that date!! So another super manager gets on the phone with his genius self and says ma'am you have a disconnect date set up for the 22nd (tomorrow) So I said ok well explain to me why if you claim I have this disconnect date for tomorrow which isn't even the case THEN WHY IS MY CABLE OFF TODAY!!! "Well I don't know ma'am was the response I received" So I screamed "WELL APPARENTLY YOU DON'T KNOW HOW TO DO ANYTHING EXCEPT INCORRECTLY SHUT OFF PEOPLES CABLE and you can't turn it back on ! So they say well will you be transferring your service when you move?? I lost in slammed the phone down and came to the computer to finally complain!!! I HATE THIS COMPANY, THE SERVICE, THE CUSTOMER SERVICE!!! EVERYTHING THEY SHOULD BE PUT OUT OF BUSINESS... BRING ON COMCAST, CHICOPEE SHOULD NOT HAVE A CRAPPY CABLE MONOPOLY!!!