Chartis
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Category: Services
Contact Information United States
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Chartis Reviews
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klry01
September 7, 2010
Terrible service
I contracted in Febuary for Worker's comp from Chartis, I never recieved anything for 6 weeks so I called my broker and canceled the service, got a new policy from another company and started recieveing packets of information in 3 days. Chartis comes out in June to do an audit, I agreed to their audit of my payroll and have paid the amount and 100.00 more for the 45 days they say I had coverage but now they have added a short rate charge because I canceled. I tried in MARCH to get a policy in my name, they sent me one in June with someone else's name and address. It took till august 22nd to get one in my name.
I asked them to remove the short rate penalty...They say canceling my policy for bad service is not a valid reason...what is? Was I suppose to stay...all I had was a WCBINDER, there was no Information on what to do if there was a claim or where to take an employee. Thank goodness there wasnt a claim.
I have refused to pay this outragous penalty that was due to their incompetence, they have turned it over to a collection agency.
Insurance fraud should go both ways. This company took my tax dollars now is holding me ransom for my good credit. All I can do is tell others in hopes they dont fall victim to this terribly run company. The worker's comp I have now is great, do yourself a favor and shop around.
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Sandro
July 30, 2010
Terrible administrative department
My agent warned me that AIG (now Chartis...) had a terrible administrative department, but it really is appalling. When I've needed to add coverage, the amendment (and a new bill!) is sent almost immediately. When i reduce coverage, however, it's a struggle to get them to send an amendment, and then it takes them months to reflect the reduced premium in the billing. On my latest bill, the clerks who applied the payment applied it in the wrong proportion on the various policies, and i just received a cancellation notice because of underpayment on one of the policies (they didn't bother to see that another had been overpaid!).
Unless you have hours to spare dealing with an agent who then deals with the company, save yourself some aggravation and use a company that a) has decent administration and b) lets you talk to them directly.
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