CHASE / GIFT CARD

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Category: Business & Finances

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United States

chase.com

CHASE / GIFT CARD Reviews

Ken P February 24, 2010
Monthly Fee
I received a gift card as a rebate from Cooper Tires via CHASE Bank. I received it in Dec. It stated that after 3 months the card would be charged a service fee (which in MA where I bought the product with rebate and in RI where I live is illegal by state laws that say gift cards can't carry monthly fees.) I argued with CHASE or at least their "customer support" people from India about the charge, stating that it should not be on my card as I only had it for 1 1/2 months. They stated the card was issues in Oct, although as with many rebates, it took time to get to me. Finally based on the fact that I argued that I should not be responsible for slow mail delivery and if it has a fee it should be 3 months from activation they finally called me (at 5:00 AM - yes 5:00AM) and said they would give it back.
2+ weeks and more emails and phone calls and its not been reimbursed and I can see they are simply waiting until 3/1 so they can charge me another 3.95. They are the worst customer service people and company I've ever dealt with.

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