Chase Auto Finance
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (98) |
|---|
|
Category: Business & Finances
Contact Information
1041 Glendevon Drive, Ambler, Pennsylvania, United States
Phone number: 215-646-3434
|
Chase Auto Finance Reviews
|
August 2, 2007
An all-around horrible experience
We purchased a car with Chase in 2002 and the payments were automatically deducted from our account for our 24 month loan which ended in 2004. In 2006 I suddenly started getting phone calls from bill collectors. They never deducted our final payment from our account and never called themselves to collect it. They called my home, called my parents and started mailing notices. We thought the car was paid off! And we were perfectly able to afford the final payment.
Now I am trying to sell the car and realize they never sent the title. So I called to get it and they said it would take 21 business days. A month came and went and when I called they said the title had been sent, but I never received it. Turns out they left off part of my address and now they are saying we have to wait until the title gets back to them and then they will re-send it.
This company is a total nightmare!
|
|
|
August 2, 2007
Car payments are not being posted
I have had a loan with Chase Auto Finance since March 2006. I have not missed making any payments. Several months ago I received a call from their collections department stating that I was behind 3 months on my car payment. I have all of my receipts and cancelled checks from them showing that I am current. I receive 3-7 calls daily from their collections department and I have been treated VERY RUDELY by them. When I have requested to speak to a supervisor, I am told that one is not available. Come on give me a break... NO SUPERVISOR??? I have sent emails to them, but to no avail. I have sent 4 letters, but have not heard back from them. Now they are threatening to repossess my car. I now have my Senator's office checking into this for me. I am tired of speaking to an automated phone service, and have not had success into finding their corporate address. I feel that my rights have been violated and I am sick and tired of being harassed by their collections department. I have asked where I can send copies of my cancelled checks to verify that I have made my payments and that I am current, but have had no success. I am hung up on. Oh, yes, and by the way, they have given me a negative credit rating to the credit bureau not to mention the late fees they are charging. Can anybody give me some help??? Thank You, Arlene
|
|
|
July 31, 2007
Poor service!
I bought my car in 2003. Dealer gave me the loan from Chase Auto Finance @4% for 60 months. After being at the dealership all day, I was leaving near closing time. I returned to the finance dept. and told them that I needed a 36-month loan, not a 60-month loan, to coincide with the end of my alimony payments. Finance dept. told me to pay $750/month instead of $445 (approx.) and the loan would be paid off in 3 years. ONE YEAR AFTER I made my last payment, Chase called saying that I was late on a payment, and if I did not pay $700 they would repossess my car. I paid, planning to resolve the situation. They called me several times after still claiming that I had another 14 months of payment due. I asked for a supervisor; was told one would call me back and never received a call. I called and requested a statement of my payments and they never sent one. Then my car was repossessed. Now I am supposed to call someone from Chase in the morning to do what - negotiate another payment plan? I need to go through 3 years of bank statements on an account that has been closed for a year and a half to prove that the car was paid off. I am a single parent and I need my car for work or I could lose my job after 6 years. Chase Auto Finance absolutely refused to go through their records of my payments and just came and took my car.
|
|
|
July 31, 2007
Poor service!
I have a loan with chase auto finance and they constantly charge me fees that total 30.00 a month. My payments 353.64 and their fees take my payments to 383.64 a month. They say they are late fees and processing fees well since I do not pay my loan late I don't know why these fees are charged. Every other bill I pay on-line is free why do they charge 10.00 for taking the money directly out of my account? what is there to process. They are crooks. Everyone out there stay away from chase!!!
|
|
|
July 10, 2007
This situation is unfair!
In January your collections area repossessed car not because I was not making an attempt to pay my loan I just could not make the full payment. I had called and informed them that I had loss may job. The first person I spoke with concerning this matter was very helpful and polite after that everyone else that i spoke with was rude and arrogant, even to the point of reminding me of the commitment I made. Now when my car was taken and I called to the collection department in Charlotte to ask what could be done I spoke to 2 agent one that was handling my case and her back up and even the manager. Each time I was given little pieces of information. 1st where the car was, 2nd how much money was needed. NO one ever told me that the car would be taken the the auction yard in Charlotte after 3 days on of which was a holiday. When I was told how much money I needed to pay I should have been told at that time that I would be billed 4 months after with a bill as large as my car note to pay for having my car removed. When I was quoted the amount of money that was needed I was also told at that time that these monies would take care of everything. I was told by the Cary Auto personnel that each lot has a fee due for the number of days that ones car is on their property. Upon attempting to make provisions to pickup my car on Friday is when I found out that it had been moved to the auction yard in Charlotte and that the Financial Institution decided how may days a car stay before being moved. I then called the Charlotte collections office again and asked for the manager and asked why wasn't I informed of the time frame, his response was that everyone there knew that there was a 3 day limit which is fine because they work there but what about me. The bottom line to this complaint is that I don't think it's fair to bill someone 4 months after the fact and expect them to be able to pay as if there is a money tree available at free will.This yet another ding against my credit because not only is fee past due. I would like to see the fee which is about $400.00 adjusted off, I feel if I have to pay Cary Auto anything at all is for the 3 day that my car was on his property. I am very disappointed with the customer care of the company. Up until my dealings with you on this situation I really thought I was being financed by a caring company but I see that was the wrong thing to think. I have heard others with the same feelings. I really feel that this situation is unfair and unjust to be billed 4 months after the incident.
|
|
|
June 25, 2007
Claiming money owed after car turned in
This company is filled with ignorant and basically unethical people!!! My lease was up in January of 2007. I called the End of Term Dept and asked if I could drop off my car at the local Chrysler dealer up the road. Gentleman told me yes and said I had until 1/18/2007. In March of 2007 a man came knocking on my door to "repo" my car. I told the man, (whose card I still have!), my lease was over in January and I turned my car in as directed. He also told me he hated working for Chase because apparently this happens often!!! I directed the man on where I dropped my car off and he told me if there were any problems he would call, not hearing from him I "assumed" they cleared up their mistake. Then some time after that I received a letter stating I owed Chase Auto $1735.00 for my REPO'd car!! (UNBELIEVABLE!!) I called them up and spoke with one of there reps and explained everything, told him I have the odometer slip with the date I turned in the car. Told me to fax it, so I did. Received another letter... called again spoke with another rep, she told me to fax it, so I faxed it again. Today I received another letter that "THERE PRIOR CORRESPONDENCE HAS BEEN IGNORED"... are these people that IGNORANT or just STUPID!!!
So, I called again and explained to a very rude man, (who probably thought since I was a woman he could just "OVER" talk me), that I've spoke with several of their representatives and I will not pay money I don't owe and if they want to take me to court go right ahead I have all there names I spoke with... and the fact the car dealership I leased my new car from will also validate all my dates... As you can imagine I made sure the Finance company for my new car isn't with them!!! And the fact when I turned in the car 12,000 miles under our agreement I think they owe me money!!!!
KEEP AWAY FROM THIS RUDE, IGNORANT, AND UNETHICAL COMPANY!!!
|
|
|
March 21, 2007
Incompetence or fraud?
I leased a vehicle through Chase Auto Finance. At the end of the lease an employee of mine purchase the car from chase. She returned the plates and I never thought about it again. Several months later I received a bill for 270 dollars on taxes that Chase had paid to the city for taxes. I contacted the city and they informed me all I needed was the plate receipt for a full refund. I gave the city the receipt and tried man many times to fax it to chase. I would get one person who said they received it then 3 or 4 days later someone else would contact me for the money. I would explain that the city refunded the money and again try to fax them the receipt. This went on for two or three months. Same every time. I tried to contact a supervisor and came up with no results. I got a receipt from the city that the taxes had been refunded to Chase in full. I tried to contact chase and they told me that they had referred this to collections and they could not speak to me regarding this. hen collection companies started calling. i would fax them the receipts and within a few days new collection companies started calling and over and over. I now have dealt with no less then 9 or 10 collection companies who leave around 6 to 8 messages a day on my phone. They all tell me to stop them from calling I must fax them all the things I faxed Chase now over 15 months ago. Then new collection companies keep calling me. Chase says they can not help me. I am at the point were I have contacted the attorney generals office since Chase is clearly committing wire fraud trying to collect money they are not owed and to be hones I have received no help from them either.
My advice concerning this company is Never ever do business with them. My perfect credit has over 9 collections on it. I have committed hundreds and hundreds of hours to clearing this and I seem to be stuck in the abyss. Dont let this happen to you.
|
|
|
February 16, 2007
Dishonest business practices!
Division of Chase Manhattan Represent themselves as being Headquartered in Phoenix Arizona. Business Type - Automotive Leasing/ Finance Company.
Where to begin? Chase Auto basically are what has been commonly referred to as "thieves". This company although they were prepaid on a lease some 30 months in advance denied ever having receipt of such funds at several times during our lease "agreement".
In addition to keeping my money and never admitting to such fact and falsely posting such funds against my account, they falsely inflated buyout figures at the end of the "financing" agreement to include amounts never negotiated nor agreed to during the term of the contract.
Then after leaving several messages for a member of management to return my call in reference to the offer I had made to purchase my vehicle at the end of the agreement, I finally received a phone call from somebody who referred to themselves as a supervisor.
When I explained that I had offered to purchase the car at a figure some 2,000 dollars above market rates, I was told that they had without my consent supposedly "insured" their residual value meaning that it would benefit their company more to take back my car and resell it to a dealer for 5,000 less than the contract amount and that such insurance policy information would not be disclosed to me upon request.
Then on top of all of that... I believe Chase VIOLATED the Truth in Lending act... For instance by attempting to hide the fact that they had received their payment for the Lease in full prior to the Lease expiration... They charged an "interest" charge equal to approximately 33% ( Total of Payments received approximately 18,000---- "Interest" charges--- 6,000 an effective Interest rate of One THIRD... And then by charging the Same Interest Charge even though they had already received the Payments in Full prior to Lease end... They violated the truth in lending act by not fully disclosing this...
They basically kept my money without paying for it's use and then falsely inflated the Lease end buyout to intentionally attempt to deprive me of my rights in a piece of property I had paid over 21,000 dollars for...
This company is BAD BAD NEWS... Steer VERY VERY Clear of Chase Auto Finance... Chase Manhattan Bank and ANY and all of it's subsidiaries. They are not only dishonest. They are outright criminal and I have considered filing charges against them.
Oh by the way, their "supervisory" employee immediately created an argument and said that she would be filing charges against me for asking why I was being charged 5,000 dollars over market value to buyout a piece of property I had personally contributed 21,000 dollars to.
This is the sort of element you are dealing with when you deal with Chase.
STEER very very clear.
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
