Lost the buyout letter on a leased car I purchased after the lease. Chase won't give me a buyout letter saying I paid Michigan Sales tax, so Michigan won't give me a title unless chase gives me a buyour letter or I pay 6% sales tax on a car that I already peid sales tax to Chase Auto.
I think that chase did't ever pay the sales tax on the loan and because it was so long ago they don't and won't pay it now.
They keep sending me to thier research department, which is nothing more than a cll ceneter in India.
I need help!

I moved from Las Vegas to New York state and I need to get my car registered. On Feb. 11, 2010 I go to nys dmv and get all info to get car registered. I then fax it to my chase auto representive. As of today March 9, 2010 I have not been able to drive my car because CHASE can't seem to get this copy of title (certifed) and they say they cant release a statement letting the nys dmv that its ok to register my car in new york state. Then Chase decides to hold my copy of my title becuase marches car payment is due and its 10 days late, which they don't understand that if i can't register my car, i can't drive to work, so i then make no money. After one month of this fighting with them their payment is in the mail and they still can't get faxing a copy of the title to the nys dmv. I have know have to wait another week for the corporate office to get another copy and letter made so I can then try to register this car for the 6th time in a month and a half. Now when I call Chase they tell me the paper work has been faxed, but when i talk to the dmv it has NOT been faxed. Why is such a huge corporate company giving me the run around and not doing what is so smiple. I will never go through Chase auto finances again.

Ok, so I See I am Adding to a long list of almost robot like complaints about this company, and judging from the consistancy of poor customer service and lies this should come as no surprise

I have asked several times since 2006 when we bought our car if chase had an online automated deduct, as i work 12 hour shifts during the day and my wife works 12 hour night shifts.

The money is always there but the time to sit on hold up to 45 minutes is not. They said we do not offer that sir, from more than one employee.
And i told them a number of times that i would do it if they had it, not only did they not offer the service, They hid it from me ( WHO DOES THIS?) They turned away assured and consistant payments.

And now that they have repossesed the car, they are telling me the same story, Pay it off or live without it. Well this exact complaint went to the BBB, and here, and will be going to the attorney office on tuesday if i dont get the car back. We have a call for action in our city that is likely to hear from us.

If anyone is considering a class action suit against this band of liars and rude service i want in.

I was late on my payment (1/18/10) i made the payment extra $30.00 and the payment was noted on my account on 2/11/10 and few days later i woke up 2/15/2010 any found my car was gone i called the police and they informed me that they received a phone at 2:15am that my car was repo. I called Chase and nobody was open to help me but then i receive a call from Chase asking about my payment and i informed then that i made the payment and my account was noted and your repo my car anyways asn told me she could not help me and gave me another number to call. I called Chase and been getting the runaround and transfer to 5 different 800 numbers for all of yesterday and all morning. I finally got a hold of Kim 215- 891-6000 at the Philly office and was informed that i may not get my car back although i'm paid in full that i may be requested to pay the balance of my loan in full ( in which i cannot afford to do). Plus i will have to pay the repo fee of $390.00 plus storage. She was very rude to me and told me not to call back today because it is a bank day and there is nobody there to decide if i will get my car back or not. I work very hard to make my payments on time and got messed up one time and they took my payment & car. I missed work today to get the problem resolve and to be told i my not get my car back. all my personal items are in the car and they will not tell me where my car is located to get my personal items that i need. I put all that money into my car not to get it repo prematurely. She also inform me that they can legally repo somebody car after 15 days of being late. Bascially told me it's my fault because i didn't call to tell them that i made a payment they claimed they left messages with my reference but all of them told me no such thing. I did receive a letter from Chase after the fact they already got my payment & car. We had bad snow storm and mail was delay due to the state of emerency. We are not all deadbeats there are times when people do need a break once in awhile. Company have downsize and you get extra duties without the extra money so you do the best you can with the money you make. I always try to keep a roof over my head and a car. I only had to get another car because my1997 Honda Accord excellent shape got wreck by a drunk driver and i only got the blue book vaule for my car and it force me to get a car loan in which i haven't had one in over 12 years. Chase is very wrong to take my payement and my car and now for two days i cannot get nobody to help me get it back and to be told i might not get it back is very wrong. So i will call again tomorrow 2/16/10 to hear the decision they make on my account.

Hi,

I am trying to find people that are getting screwed mistreated and lie to from Chase Auto Finance. I have made a petition you can sign it by going to the following link below. If you want to be included in the class action lawsuit against them. Something needs to be done to them for how they treat there customers how they operate etc. If you feel you have been mistreated by them please sign the petition. The more people the better http://www.ipetitions.com/petition/chaseautofinance/ Any questions please feel free to contact me at [email protected] with the subject Chase Auto Finance Lawsuit.

Thanks,

Allen