We had got behind on our car payment and chase contacted us and they cut a deal w us and said our car could be ours. all we had to pay was 4800.00 to them and then they would send us the title. We told them that when our income tax check came in before March 1st we would send them the 4800.00 and we could keep the car until then. A couple of weeks later they came and repoed it and sent me a letter saying that if we dont have our money by the 15th which is 3 days away that they r selling it in Texas. Not only that but they upped the price of the car now. How screwed up is that. What r we supposed to do now without a car and 3 kids?

This is the worst company I have ever dealth with. They lie, change agreements and state they will put things that you did not say on the record.
I am an attorney and I believe they are practicing unfair debt collection after reading the comments. I would like to start a class action suit against them. I would be main plaintiff representing all who want to join and I would find an attorney for this case. If anyone is interested please contact me at [email protected] and note Chase auto in subject category.
I could go on about the threats they made to me not knowing I was an attorney!!!
Deborah E. Rhodes, Esquire

My fiance and I took out a car loan with Chase. We have paid the bill through direct deposit to the account BEFORE the due-date each month. The mental giants at Chase then decide EACH MONTH not to post the payment to the account in a timely fashion. Instead, they report us as being delinquent with payments to the amateur bullies at their collection agency. (By the way, the little incompetents also charge us a late fee each month. I can now predict, on a monthly basis, when the endless round of "roto" calls will be made to our house and when the useless widgets will suddenly realize the payment has been made and, in turn, stop calling.) Have we pointed out the err of their ways to them? Yep, on numerous occasions by phone and by email. And, yes, they can try to be rude, pushy, and domineering. I'm not impressed nor am I intimidated. However, I am Cajun, in menopause, and ready to fight, so I'm sending a letter to Chase today with a copy to our State Attorney General and, if that fails, getting a lawyer. (There has to be a harassment claim in here somewhere.) Oh...and I forgot to mention the other thing I'm going to do: Refinance the damned car and never, never, never go near this company again. Spread the word, folks: When it comes to Chase, it's "Caveat emptor" all the way! Let's put 'em out of business.

I recently lost my job and fell 30 days past due on my auto payment. I contacted Chase to let them know and attempt to set up a temporary repayment plan to get caught up and avoid getting another payment behind. to my surprise they do not offer any assistance and if you make any payment other than what is due is will not change your status! I tried to be honest and upfront with them and because they will not deal with me at all I am fearful of losing my vehicle. I have never had a loan through such a horrible company. After talking with other friends and family I discover I am not the only one completely dissatisfied with this company. I will never do any kind of business with them again!

This complaint has been going on for 3 months . It start when i filled for insurance claim fo hail damage . State farm tired to total car but i didnt want to do that so i took salvage price . Insteady i got the check with other insurance company they make it out to you then you make repairs on what you want to do . I called because the check was not only made out to meand chase . Chase back on 42nd st odessa, tx the branch manager came out and spoke with me told me that i would have to have the car completed and the the check would be made out to he company that fixed . But she wanted to make sure that was right and call the chase finance company at the 1800 #
got a rep that info us to send the check by fed ex to a po box # in fort worth, tx and that they would sign it and send it back the branch manager was as shock as i was . But i sent it off to make matters worse it was a nightmare they lost the check and i had to send another one back fed to physical address in fort worth, tx in two days i called to see if they had check and they couldnt find it for several days. i ran into some problems got laid off just 10 days lateon my pament an they would call 20 times a day but know one knew were the insurance check went. It was found i was info that the account had to be current before they would send check to the auto repair shop. that was fine in understand that but then when it was current i had al's auto repair to call chase to find what all they need so he could get the check and get paid becasue i had caught the account. they info him that they didnt have a account under are insurance check . I finally had to call after the body shop having my car fo a week and a half. Finally i spoke with manager think they would get the fax they we had sent to them several times . The manager Paul never called . I finally got it settled but i had to threaten to get a lawyer involved . To sum things up if you avoid dealing with Chase Bank are getting any car are house... I would stop and think about in my issues with them managers sup and 200 customer service know one could help you couldn't get anyone to call you back ...very rude i dont know how they still have customer . They can be the last company on earth i will never get anyting finance through CHASE again .