On October 19th, I received a telephone message at home to call Chase regarding a “special program” they were offering. Curious, I called to find out what this was all about. I spoke to a Ms. Evans, who informed me that the “special program” was one in which I could skip a payment to get back on track. I told her that doing that would not help me, as I was unable to afford the monthly payments. I told her that I had written to Chase to inquire into their willingness to accept fair market value for the car to pay off the loan in full. She told me they could do that, that the process would go through the “outbound settlement department” and would take about a week to process. Very excited, I told her I would have to call back because I was home for lunch and needed to get back to work. She told me to call back, as for “outbound settlement” and complete the process.

Today, I called Chase while I was home for lunch to complete the settlement process. The first person I spoke to was “Tiffany.” I went over with her what I had discussed with Ms. Evans yesterday. Tiffany asked what the offer of settlement was, and I told her it was $10, 500.00 (the pay-off right now is $13, 031.00, Chase would lose very little), the figure I got from several car dealerships and from the NADA Guide and Kelley Blue Book. She asked when I would like to complete the settlement and I told her it would be within a week or two. She placed me on hold and the next thing I know, I am transferred to Collections. The person I spoke to in Collections told me that there were no settlements, that the amount I owed was what I owed and nothing less. I told her what Ms. Evans and Tiffany had told me and she said there was no such thing as the “outbound settlement department.” I wanted to speak to a supervisor, which of course, they would not let me do. She put me on hold and came back on the phone and told me that no one there ever heard of Chase participating in a settlement with a consumer, that they do not make deals with people. I told her that this was my biggest complaint about Chase, that one ends up in a circle of contradicting information. This is just so typical of how Chase treats their customers. Customer service is a foreign concept to their employees. I will NEVER deal with Chase again. I've gone through a year and half of dealing with these morons and I am no further ahead than I was when I started. HORRIBLE!

we just had our car repod by Chase. even though they received last months payment the day before the repo. this month was not even due yet and they still came and took our car. never even send us a notice or called us. then took 2 days to finally return our call. we did not even know where the car was and the amount they wanted. then they had teh nerve to say we should have called to give them a receipt number for the money. it was teh weekend they were not even opened and we didnt know we were about to get repod.

Chase Auto Finance SUCKS!!! My husband and I financed a 2006 Chrysler 300 in 2005. We got hit with 18% interest. We have been paying since 2005, so it is some ridiculous amount when it finally gets paid off. Well for one my husband had got sick a few times in 2008, so we were late on our payments. Chase literally called us, this is no exageration at least 5 times a day. Everyday. Sundays and Holidays. Ok fast foward to last month. My husband works for the State in PA. Starting in June he was told the government was not going to pass the budget in July so the State employees would not be paid. So he was not able to make June's payment. So July he does not get a paycheck. Chase is steady calling...We explained to the lady at Chase that we have had the contract since 05. We have been late only 3 times if even that in almost 4 years. My husband explained about the budget thing with the state, she said she would talk to the supervisor. So nothing happened and then one day I asked my husband where he parked the car...IT WAS REPOSSESED!!...We were able to get it back for 3 months of back pay. And fees and all that. So $1960 later we are ready to get our car back. Now there is a big run around about where our personal belongings are, and they had to make a key to get in the car...HA! an extra $225...Hey they could have knocked on our door they could have had a key! So now we owe the auction $225...and we have no idea what happened to our belongings...1 big hassle...Suppose we could not come up with the $1960 they would have sold it at auction! To top it off the value of the car is paid for! We are just paying interest!<br />
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Moral of the story: Yes it was stupid of us not to have emergency $$ but when Chase says they are gonna repossess your car take them seriously. And if they don't say they will, THEY WILL!!! I guess they don't want people hiding their cars?<br />
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CHASE SUCKS!! I can't wait to be out of this contract with this over priced loan and high interest.

I bought a used car from a dealer back in July of 2008. When i bought the car it took a lot of fanagling to get a loan because of my lack of credit. I was 20 and had just recently gotten my first credit Card. In the end i got a loan through Chase Auto Finance. Everything was going fine as long as i didnt have to talk to them on the phone. I then moved in October because i was gonna be loosing my job. I was able to keep up with the payments because i had over paied trying to get rid of the loan as soon as possible. well i ht some rough time and was without a job for a while and my boyfriend ( now husband) wasn't making enough to help with my payments so i considered just getting it reposesed. Well my dad came through and helped out till i got married and was able to pay again. My husband and i paied off the loan with a new loan from our bank in march. I had told them my current address and still no title. I later found out when my car got totaled in a fire that i neede the title or a lean satasfaction from chase to get the payoff money for my totaled car. So 2 weeks ago my husband and i talked to them and they "claim" it was sent. Since i live in CA chase is new to the banking part of things here. All of the old Washington Mutuall Banks now say chase on them so we figured i could go in and just have them print me out a copy and be done with it. Well so much for that. The only thing you can do at the chase banks here is banking. They dont deal with the loans yet because the systems are still Washinton Mutuall. Well long story short i hust got off the phone with them and found out that the reason nothing has been getting to me is because their system has a limit on the address line so the aptment number keeps getting cut off. WHO PUTS A FRIGGIN LIMIT ON HOW LONG AN ADDRESS CAN BE. I HAVE A LONG STREET NAME! Well now i have been told that if it still doesnt get here by tues August 4th. which i really dobut it will be here.

If you dont want to be running in cricles about an auto loan then DO NOT get one through chase.

I financed my vehicle thru Chase via the dealership I purchased through. Okay so I had never had a late payment in almost two years my husband and I were in the process of moving when I get a call from our old neighbors saying that there was a tow truck asking for me and looking for my vehicle I had no idea why so I went online to look at our banking stuff and realized I had forgotten in the midst of all the moving to pay the Chase payment but it was only 5 days late so I thought there is no way they are trying to repo my vehicle. Well I call Chase up immediately to see and sure enough it was them looking to repo my truck I asked them about a grace period because I had never heard of anyone sending out a repo truck if you are only five days late that is when she told me that they could repo my truck if I was one day late ~ I had never in my life heard of such a thing.

Well here it is another 2 years down the road (this thing is almost paid off) and again, we have had no late payments since in fact we have always usually paid early; well my husband was laid off and we got a week behind on our bills but again we were not over 7 days late on this truck payment and they call my husband and are questioning him and being so very rude to him basically he felt as if he was being interrogated about his job, the payment, our address where the vehicle was parked at. So he got frustrated and asked them why they were being so harassing and rude and told them we had never had a late payment in 4 years other than 1 previous time then he asked them if they just wanted to come and pick up the truck because they continued to press and press when he said he was laid off asking him if he had any other source of income, etc. Basically none of their business we were only a few days late and they hung up on him after the questions and rudeness. They just hung up.

How can these people not have a grace period? Doesn't every other reputable bank or finance company in the country have one. How can they send out someone to repo your vehicle after 5 days and threaten to do it if you're one day late.

I think this is the rudest most harassing company i have ever dealt with and I will NEVER EVER do any sort of business with them again. When this thing gets paid off (this year thank God!) I will never look back and I am telling everyone I know ... AVOID CHASE AT ALL COSTS

All I can do is shake my head at this company and wonder how they can treat LOYAL, PAYING CUSTOMERS LIKE THIS.