I have a leased car with eight payments left. I have to get out of the lease b/c i hit the milage limit. So i bought a new car and needed to return the car to chase. Mind you Riverdale Jeep in NY would not take my old car. They were going to make the eight leftover payments. So I call Chase and they state (something not written in my contract) they cannot come to inspect/take the car before 180 days b4 it's due back. That's six months!!! I have eight months left and they are getting their money for all the paymnets upfront!! Why won't they take the damn car??????

Don't ever try to refinance an auto loan with Chase. No one will talk to you and the only way to refinance is online. You fill out the information and in 2 seconds you are denied.

After paying off the car loan, confirming that the transfer of money went through and was cleared and all, it has been impossible to obtain a receipt, statement or proof that the car has been paid off.

Also, I have dealt with a very helpful person but when trying to get back to her with the extension number she provided, all the customer service representatives answering the phone have refused to transfer me, and were unable to help me.

If you need the lien removed from your title, make sure to ALLOW more than a month and God knows how much longer until they finally send you a lien release.

Awful, very frustrating customer service. "There is nothing I can do" aptitude. Very dissapointing.

Will never again finance a car with Chase.

Chase has been calling my friends and neighbors along with my Human Resource Department at my work repeatedly when i was behind in my payments. For two years never missed a paymen of 400.00t I was suspended as a result for two weeks. They sent a repo guy out to my house who had to be removed from my propoerty by the police for harassing and threatening behaviors. Repo guy three days later...attempted to run me off the road for about two miles ..came up behind me at a stop sign...smashed on my window threatening me if i didnt exit the vehicle...then jumped out in front of my truck preventing me from moving...hooked my truck and continued to jump around in traffic swearing at me..As a result of my slamming on my brakes and jerking my head sideways...I injured my neck. Finance guy Bob was aware of all this and was possibly on the phone with repo guy while he was doing this. I NOW CANT WORK RELATING TO MY INJURY ...THEREFORE COULDNT MAKE AN AGREEMENT TO BRING PAYMENTS CURRENT. After finding out I was injured as a result of Chases collection practices...his only comment was that he would be repossesing my truck immediately...Pressing charges against this illegally practicing company...STAY AWAY FROM CHASE AUTO FINANCE!!!

Chase are crooks -

Why do you think they're the only company left??!! They scam you into paying $14 to PAY your payment (even if its early) over the phone; don't send them a post dated check, cause they'll cash it whatever day they get it. They have no control over that. Its a machine that processes the checks.. but don't be late on your payment! They have NO CLUE as to what they are talking about as far as they're unspoken rules; they're rude and they harass you constantly if your 24 hours past your "due" date.. Im talking if your payments due the 1st and not paid, you can expect an hourly call on the 2nd and daily there after until you're payment is paid... that by the way, you have to pay them $14 to take.
Your loan contract is a hoax. When you try to call them on it - they have some b s reason as to why it is no longer "valid" or some deeper explanation as to why you didn't read it properly.
They take high risk borrowers so they can take advantage of them by their 23 percent intrest rate and rob people of their sanity. I mean, lets not offer any incentive at all for on time payments and trying to better your credit for whatever reason it might be.. let's just add to the problem and make it a bigger hell for 80% of the "in debt" americans to regain they're credit in this "you have to be rich or a top executive" credit world. And
Heaven forbid if you want to change the due date of your payment to prevent loan from going in default in the future.. be prepared to pay big for that.. some people have $9 or $10 A DAY interest in addition to your already contracted loan amount. And you can NEVER change the date again for the life of the loan.
Lets think why they are one of the largest auto loan company around.. hmm... Fannie Mae/ Freddie Mac lending practices going on?? probably. Lets give high risk lenders a loan that they can barely pay but only on a brand new vehicle not a used cheaper one, then we'll see them lose it for non payment due to the failing economy (no thanks to us and our big whig top execs making the big bucks) and they're credit will still remain garbage and this note will add to the mess.
Great idea Chase. Glad to see you have the american way down.
Greed, power, and top execs...
Sometimes driving off a cliff with they're investment seems all too tempting just to get out from under a piss poor company. After all, they want us to continue to have bad credit so they can charge the 23+ percent intrest and 10% handling fees.. how else would they make their money.
I agree with everyone complaining about this company. They suck and I pity anyone that has to deal with them. Hopefully they will be one that goes down soon.