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usmuck28
November 8, 2010
Title of Car
I paid off my car back in two months ago and I have yet to receive my title. Several days after I paid off my debt to them I got a letter in the mail stating that I would get my title in twenty business days and to call such and such 1-800 number if I don't receive it. I waited the twenty days and got nothing. I waited another week just in case and still again nothing came in the mail. I called the 1-800 number and they told me that it should arrive soon and to give it another week. Being a patient man I did and of course nothing. I called them again and they told me it was out of their hands that they sent it to the DMV. Question is, which DMV? The letter had my current address on it but they are not sure whether or not the mailed it to Washington state, California, Arizona, or Connecticut. The woman told me that I had to contact all of these places in order to find it. Apparently they let a third party handle sending out titles. I can't register my car in Connecticut without my title or get the new car I was planning on trading my old one in for. This is how they treat their Vets? Thanks a lot Chase Auto Financial!
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MAD AND HAD ENOUGH
November 24, 2009
PAYMENT
I PAY MOST OF MY BILLS ONLINE, WHICH ALSO INCLUDES MY AUTOMOBILE PAYMENT.I LOGGED ON, ON THE 1 OF NOV. TO SEE IF MY PAYMENT WAS SCHEDULEED ALREADY AND SEE NO PAYMENTS POSTING(NOT DUE TIL 22 OF NOV).THERE WERE NONE.THEN PROCEEEDED TO SCHEDULE PAYMENT AND GOT A RED FLAG MESSAGE STATING THERE WAS A PAYMENT SCHEDULED TO POST AND GAVE ME THE OPTIONS TO MAKE PAYMENT OR CANCEL...LONG STORY SHORT...THE 2ND CANCELLED PAYMENT STILL POSTED AND THREW MY ACCOUNT INTO OVERDRAFT, I THEN CONTACTED CHASE AND THEY AGREED TO REFUND THE PAYMENT BUT NOT THE OVERDRAFT FEES AND BECAUSE I DIDNT HAVE A CHASE CHECKING ACCOUNT I WOULD HAVE TO WAIT FOR A CHECK TO BE CUT AND SENT TO ME...THANKFULLY MY BANK SHOWED SOME SYMPETHY AND REVERSED 1/2 THE OVERDRAFT FEES, BUT SAID ID HAVE TO GET CHASE TO REFUND THE REST...UPON CALLING CHASE TO SEE HOW TO GET THEM TO PAY OVERDRAFTS THE REPRESENTATIVE TELLS ME THEY ONLY SEE 1 PAYMENT, I THEN GET TRANSFERED TO ANOTHER DEPT WHERE THEY SAY THEY SHOW NO PAYMENTS SINCE JULY 2009, THEN TRANSFERED TO ANOTHER DEPT AND FINALLY THEY SAY THAT THE REFUND WAS ISSUED AND SHOULD HAVE IN 7 DAYS...DAY 8 I CALL BACK AND INQUIRE ABOUT WHERE THE REFUND IS AND AM TOLD THAT I SHOULD HAVE IT BY THE 19TH OF NOV 2009...TODAY IS NOV 24 2009 AND STILL NO REFUND...I CONTACT CHASE ONCE AGAIN AND GET TRANSFERED TO THE COLLECTIONS DEPT..EMPLOYEE LOVVELL, I ASK FOR A PAYMENT DEFFERMENT AND HE ASKS ME WHY I NEED IT(I KNOW THAT I AM ENTITLED TO 1 WITHIN THE LIFE OF MY LOAN).I TELL HIM IM STILL WAITING FOR THE CHECK AND HE THEN INVESTIGATES AND TELLS ME THERE IS NO CHECK CUT AND IM 2 DAYS LATE ON MY PAYMENT AND THAT I NEED TO MAKE A PAYMENT.I OF COURSE TELL HIM IM NOT MAKING THE PAYMENT TIL I FIND OUT WHERE MY $ IS(415.95), AND CONTINUE ON TO TELL HIM ABOUT THE BANK OVERDRAFTS AND AND ALL OTHER CONVERSATIONS WITH OTHER REPS.HE THEN TELLS ME I DONT QUALIFY FOR A DEFFEREMENT AND STILL NEED TO MAKE A PAYMENT.I THEN TELL HIM HES NOT UNDERSTANDING WHHAT IM TELLING HIM AND I THEN ASK HIM FOR HIS NAME AND EMPLOYEE #, THEN ASK TO SPEAK TO A SUPERVISOR AFTER 20 MINUTES ON HOLD HE THEN TELLS ME THERE IS NO SUPERVISOR AND I WILL HAVE TO CALL BACK THE NEXT DAY, THEN SAYS I NEED TO MAKE A PAYMENT, THEN I TELL HIM I DONT UNDERSTAND WHY I CANT GET THE DEFFEREMENT HE THEN SAYS "I HAVE EXPLAINED IT TO YOU, HAVE A GOOD DAY" AND HANGS UP.I HAVE NEVER RECEIVED SUCH RUDE CUSTOMER SERVICE.I CALL AGAIN TO FILE A COMPLAINT AGAINST LOVELL AND TO GET TO A SUPERVISOR, AND AGAIN AM GETTING THE RUN AROUND ABOUT WHICH DEPT I NEED TO BE TRANSFERED TO, AGAIN I AM TRANSFERED TO COLLECTIONS AND THE REP IS INSISTANT THAT I MAKE A PAYMENT, I THEN TELL HER THAT IM NOT CALLING ABOUT A PAYMENT AND NEED TO SPEAK TO A SUPERVISOR, I THEN SPEND 24 MORE MINUTES TELLING HER WHY IM NOT MAKING THE PAYMENT AND SHE FINALLY GET A SUPERVISOR...SUPERVISOR JAMIE(CINNCINATTI OFFICE) IS JUST AS RUDE AS LOVELL AND SAYS HE'LL LOOK INTO IT...THANKS FOR ALL THE HELP JAMIE..IF ANYONE IS FILING A CLASS ACTION FOR ANYTHING SIMILAR PLEASE POST A LINK
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