My father passed away 12 years ago. I recently found out (in Jan 2010) that one of his IRA accounts at JP Morgan Chase Bank is still open and active!

I called the 800 number and obtained the correct address for sending all my required documents to have my father's account liquidated and closed. I wrote to them on March 11th and sent my letter, along with my documents (including a CERTIFIED copy of my father's death certificate) via USPS Express Mail, signature required.

I tried to track this letter online TODAY and it is STILL at the Post Office in San Antonio, waiting for pickup!!!

This department handles requests only for DECEASED individuals. One would think that they would expedite matters for the next of kin, especially if they tout "customer service" and the "right relationship."

I called again and the rep told me to go to the nearest Chase bank and have them sort out the mess. I calmly replied that I live 500 miles from the nearest bank because I MOVED after my father passed away!!!

I called one of my father's former branch managers at Chase and she had moved from there. So, I explained to the woman who took her place about my situation. This new woman was nothing more than a waste of time for me. Why is she getting paid to provide no help.

I really hope Chase bank joins the ranks of Lehman Bros and AIG, because they learn NOTHING from the recent banking disaster in our country.

Instead of moving forward, they are moving in reverse at an accelerated speed.

If you are looking to bank somewhere with your money or your IRA or your kids' future savings, PLEASE do NOT bank with CHASE, because the right relationship cannot be found there any more...