I repeatedly requested my Motor Club account be cancelled (on every bill I received since July 2008) and indicated I didn't intend to pay for a service which I had asked to be cancelled. In addition, I made numerous calls to their 800 #. On every one of those calls, my call was dropped after I made my complaint or asked to speak with a manager. I find it very difficult to believe that their phone service is actually that bad. In April, 2009, I mailed a letter to the President of the bank explaining the facts and requesting his assistance in resolving my issues. I received no phone call or e-mail from him in response. I did, however, receive a letter from a collection agency yesterday, May 12, 2009. Does this seem like a coincidence? I guess fighting a huge bank is a lot like fighting City Hall!