Chase does not care about their customers. They have incompetent workers who lie to you to get what they want. BEWARE of them. I have been going through a loan modification with them for 4 months and they kept telling me to make trial payments, which I did, and then they go and deny my loan mod and turn me into the most delinqueint dept they have. WTF? They are only good for putting their hands out for money to the government and lie to them about helping out the unemployed and elderly people stay in their homes. WHAT A SHAME. The government should have let them gone bankrupt so they can get a taste of their own medicine. I hope Chase BAnk goes to hell!!!

I'm trying to get the word around about Chase Bank's new plot to climb through loopholes in the new overdraft opt in or out laws. Here's what I uncovered so far to the best of my knowledge (please correct any information if I'm incorrect). Chase has this debt card program called leisure rewards that they are starting to market and force of new clients and current ones as well. This program is scheduled for "face-lift" here soon that will change the name from "leisure rewards" to ultimate rewards". (the program is one of those cheezy point earning rip-offs for using your debt card) Everything is suppose to be the same except for the fact that purchases made using an electronic pin during the transaction will not qualify to earn rewards points as they previously had for the "leisure" program. Not to worry because debit card rewards found a solution to allow all your purchases to qualify for points. They call it a blink card, I think. It's a debit card that sort of enters in your pin number for (it's insuranced for fraud supposedly)you and making the rewards points apply to all your purchases because technically you aren't punching any buttons with your pin number. The blink card is so you are rolling in the dough of rewards points using your debit card even though the rules just threw out those pin entering debit card transactions. Why they made this was a mystery for moment until I busted them? Yah me!! New overdraft laws protect transactions where a pin is entered using a debit card only. Meaning that the bank must disclose the opt in or out to it's customers who solely use pin number transactions before robbing them with overdraft fees. Okay, this rewards program is signing people up against their true understanding of the consequences. New costumers may be given an option to join in the rewards, but I doubt it. And if you receive a debit card for your account new or old in the mail with words "ultimate or leisure rewards" on the front somewhere then by activating the card you are signing up for this program. It's fine print somewhere. They tricking people at this very moment. When your debit card expires they'll order a replacement with rewards (tattoo) without even asking your oppinion. Don't activate it! First of all they'll charge you a yearly fee for doing so. Here's the kicker, the new overdraft laws will not protect you if you are in this rewards program. It's because the program changes disallow points to be earned with transactions evolving a pin selection so you are now using a "blink card" that doesn't require your pin to be entered. Now that you don't have to physically enter a pin number for your transactions, then federal law doesn't cover your purchases. Federal law for overdrafts discloses only apply for transactions evolving finger to button contact during the pin selection phase. If Chases's new blink (rewards) debit card does the pin selection for you, then they aren't violating any law when they allow overdrafting and fee placement for these purchases. Don't fall into this nasty loophole of distruction made by this bank. I hope I explained this where everyone can understand me. Any added suggestions or corrections is appreciated. Beware of Chase!!

$1.50 is not a big deal, but your customer services are really making sooo disappointed. I got my bill last month with a fee of $1.50. I called in to wonder what it is, then I was told that it was my interested of previous month. The lady on the phone said she could adjust it so i don't have to be paid. Then she talked to me about other promotions that you have. I told her that I don't need any of those right now. She said good bye and gladly hung up. I noted on my bill November 23, 2009 that I was called and get it adjust, which i didn't have to pay.

Today I received another bill with the fee of $1.50. I called in again to see what happen and there's a guy, so RUDE, just say that I have to pay. I wondered how come I was told that I don't have to pay, now I have to pay. He was just "it needed to be paid." If last time I called, and I was told so, I would pay right away. How come one person promise me one thing, and other make me do differently? Just because I don't accept any of your promotions, you won't adjust my bill? That's not the kind of big corperation do, which the guy was always said "we're BIG Corporation". I know and sure you have voice recorded and should have my conversation that resolve my problem of last month. When I wanted to talk to the person who helped me from last time, he doesn't seem happy and he won't transfer. What kind of BIG corporation is this? Well, at least nicely said have someone call me back or kindly help me solve the problem, rather than being so RUDE. This is probably just anonymous to you, but I just wanna make it straight. You know I would pay the full amount that I owned, but I'm not very Very Very HAPPY with your customer services at all. VERY DISAPPOINTED. I would not recommend my friends or other with Chase. I tried to find the feedback pages somewhere online, but I couldn't. I hope someone could read my complain and consider using CHase.

This department has to be fairly new or the fact is has never been used as much in these trying times. But I can never get any one person that can help. This department spends so much time doing their speel 2 verify your identity and then have no answers or solutions 2 any of your problems. This Department is Glorified cust service. This is not a department that you should have as customer service cause people are calling with answers to a sensitive time and situation.

I am "Power of Attorney" for my mother. My mother suffered a stroke on October 5, 2009. She had been up to date on accounts until that time. On December 10, 2009, after receiving "Power of Attorney" and access to her checking account, I sent a letter to all of her creditors explaining what happened, and that she would not be able to make the full payments on her accounts, but, they would receive a minimum of $5.00 each month (which has been sent each month, and sometimes more, if she has the funds available). I explained that this was due to the substantial cost of my mother's medical costs due to the stroke. Furthermore, in that letter, I ask that all further communications be by mail due to the fact that, one, I don't reside with her, and, two, the stroke had left my mother with a speech impediment and she has difficulty thinking clearly. Furthermore, her doctor strongly advised against her becoming upset. All of her creditors complied with request, except Chase. Chase continued to call her even though, they had been asked not too. In December 2009, Chase Bank was given my phone number, and I again explained my mother's situation to Chase. The phone calls kept coming, and I continued to explain the same situation (didn't change) each time they called. In March 2010, I had finally had enough, as I grew tired of telling them the same thing over and over again (Couldn't understand why they seem not to understand the English language!). Again, I wrote Chase explaining that continued phone calls served no other purpose than to "Harass" my mother and/or me, since I had explained her situation many times, to many of their employees (Who claimed they would note her account). I even quoted the law regarding "Harassment" in that letter. I also informed them, in that letter, that I would no longer accept phone calls from them, and that further phone calls would be interpreted as "Harassment", and would result with a complaint filed with the FTC (Federal Trade Commission). The phone calls continued, so I DID file a complaint with the FTC. They still continue to call, although, I no longer answer calls from them. Today is 4/27/2010, and the time is currently 10:09 am PST. Between 8:00 am this morning, and 10:09 am, I have already received four (4) phone calls from Chase Bank (866-881-6222). My phone logs all incoming calls. It appears to me, that Chase believes, not only, they are "Above the law", but at the same time, appears to be "thumbing their nose" at it, as well. Perhaps a fine of a few BILLION dollars might help them "wake-up"! DON'T BANK WITH CHASE! Oops!...there's another call from Chase...that's five (5) now!