I am irritated and disappointed with Chase's lack of adherence to its own advertisement of a smooth transition from WAMU accounts to Chase. Advertisement followed to say that log in info would remain the same. Unfortunately that is not so. I am forced to create new log in info. I am tired of changing passwords that I forget and want to keep my old login info as was promised with the transition from Wamu to Chase. Not only is this false advertisement, but Chase seems to be lagging behind in technological capabilities. From inability to change card designs to allow for differentiation of cards (from the recently acquired accounts/banks) to forcing customers to create new log in info and lack of smooth transitioning.

I don't have time for this and am tired of creating so many log ins. Shouldn't this be simpler and easier for the user/customer?

What's with all the fees on overdraft and all the ways you try and get more money from me. Why cant you make the customer feel like their money matters and that they are valued.

I recently made a human error and Chase Bank fined me hundreds of dollars in fees. Background: At the beginning of the summer, my children ages 9 and 6 decided they wanted to mow lawns to earn enough money for a Nintendo Wii. They worked hard all summer under close parental supervision and at the end of the summer they'd saved enough money to purchase a Wii. After some research it became evident that eBay had some of the best deals for games and components. I have a PayPal account because of a small online golf website that I have called agamegolfinstruction.com where I accept payments through PayPal and that money is transferred from PayPal into a Chase bank checking account. We decided to use a credit card for my children’s eBay purchases so I added my credit card to my PayPal account and we deposited my children’s money in the Credit Card account to cover the purchases. We purchased about 10 separate items on eBay using PayPal for a total of about $250. A week later I received a statement from Chase bank that I had accrued nearly $300 in NSF fees. I did some research and after calling PayPal, I realized that somehow during the eBay checkout process, we failed to link the purchases to the credit card on the PayPal account and so PayPal was trying to take money out of my Chase Bank checking account which was nearly empty. At this time, there were still about 4 transactions that hadn’t been completed and I called PayPal and asked if they could change where the eBay transactions were being billed and they said they could not. I called Chase Bank and asked if they could refuse the remaining requests for funds so that PayPal would bill the credit card on file and Chase said they couldn’t do anything. The really frustrating thing is that PayPal requests the funds from the checking account twice before it goes to a backup funding source which is the Credit Card on file. So for example, PayPal tried to request funds twice for one purchase of $5.49 and Chase declined both requests and charged me $35 each time for a total of $70 for that one purchase alone. After all the purchases were completed, Chase charged me over $400 in NSF fees. I spoke with Chase managers to see if they would consider reversing the fees and they gave me $70 which they said is the annual limit they’re allowed to offer. There is no room for negotiation here. It doesn’t matter what your track record is with the bank and how high-quality of a customer you’ve been. Chase takes your money and runs. BEWARE of Chase because their policies and procedures are structured to take advantage of you with no means of recourse on your part. Go to a credit union or a local bank where they’ll get to know you by name and treat you as a valuable member.

For everyone out there that doesn't know, chase bank s are now under investigation by the federal government for taking money out of all of of your accounts. chase has a lot of secrets there not telling anyone. trust me i have had money taken hundreds.

Keep track of your money because if you don't they start by just taking a few dollars and if you don't catch it they will do it again.

if your smart, don't bank with them. because you will be screwed when chase is found guilty by the government.

OK, here's my story with CHASE bank. When i first opened my account, i was helped my the most courteous personal banker ever. Everything seemed fine until i received a letter from them threatening to close my account if i didn't provide a letter from the social security AD to verify my SS#. I thought to myself well ok, i will go ahead and come in and give them a copy of my social security card. Next day im at the branch where i opened my acct. One of the personal bankers along with the manager helped me; they made a copy of my ss card and they faxed it over to what this other department. Minutes later they said ok, Miss Ada we faxed over the copy now, everything is clear you can go about your business. 3 days passed, i used my card with no problems. Until the 4th day came. Im at the beauty salon getting my eyebrows done thinking i was able to pay with my debit card. After im done its time to swipe the *** thing, & it comes out as declined..!!! im thinking how could this be? i have over $500 in my acct. well it turns out these idiots have put a restriction on my acct w/out notifying me at all!! all because the copy of my ss card wasn't good enough for them. I get on the phone immediately w/this guy who was no idea was going on & barely speaks any ENGLISH & his telling me this until now. WHY IN the world would they not tell me that 3-4 days ago when i was at their branch. At this point i feel betrayed and played by these people who have decided to put a restriction on my OWN *** MONEY!! i wish they would have notified me before to avoid the embarrassment. GRRRR!!! ok, well the story goes on and one w/ not a happy ending. Now, im in the process of closing my acct, NOT MY CHOICE but bcuz they need more documentation from me. i already provide them w/a W2 a letter from the ss AD and they still need me to bring a stub from work showing all the #'s of my social. idk what else to do? OH & they still have the nerves to tell me they're charging me $25 to close my acct...

DO NOT BANK W/SUCH incompetent/RUDE/unprofessional people. CHASE BAD CHASE!!