Chase Bank
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Category: Business & Finances
Contact Information
Cornelius, Oregon, United States
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Chase Bank Reviews
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jdhooters1964
December 9, 2009
Overdraft Fees
Chase has a banking practice in their checking accounts to take the largest amount and go to the smallest if more than 1 transaction is processed on a given day, creating multiple overdraft fees. The policy to help their customer should be to go from smallest to largest creating fewer fees.
This is supposed to happen first qtr next year and they can do a thing about it now, so we are screwed until then, time to find a new bank. Or better yet a credit union!!!
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chase bank
December 1, 2009
double debiting
ok it seems like chase is double dipping debits what i have come up with is that they take out a certain amont which i approve but they take it out when its pending and then they take it out again when it actually posts to account i have called customer service and they dont care by the way it is very hard to proove this but i have been balancing my money 4 10 yrs with wamu never a problem until chase took over nothing ever balances now heads up check your #'s
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felix brown
December 1, 2009
Closing all credit lines
Could not believe that after being a washington mutual customer for over 14 years with a line of credit never in default, Chase bank closed the line of credit with no notification .
I feel that all washington mutual customers inherited by Chase bank are being treated like second class rated customers !
all the washington mutual customers should close their accounts and go to another bank stop all financial transcations with them and see how fast they would change their tune at a mass financial shift of that nature !
WAKE UP CHASE- these are not times to be toying with the general public and their money, people are now more financially aware than they have ever been !
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Ian-Madoo
November 29, 2009
Harassment to close account
I wanted to transfer a CD that was coming due on a Sunday. I went to the bank on Saturday with a request that the money be moved over on Monday to my MMKT Acct. Simple you would think. No, no. Not for Chase. They charged me 6 months interest claiming that I broke the CD agreement by requesting a transfer on the Saturday. Look I said, it was just instructions. Well after 3 days of haggling with them, they claimed that it was the "System" that caused the problem. Or really, the "System". How convenient. I wonder is the "System" done sucking the "Bailout" we Taxpayers gave them. Now they want to LIE and attempt to intimidate their customers (Suckers in their mindset) with any excuse to squeeze more money from us.
Decided to change banks because of my treatment at Chase Bank on the CD "System" error. Why did I think I would be in and out in a few minutes or that this would be simple? Asked an Acct Rep to close out MMKT acct. Bank Rep Question: "Is there a reason you are closing the acct Sir? ME: "I need to use it for personal reasons". Bank Rep: "Is this because of the Interest Rate?". ME: "No. How can I get the money?". Bank Rep: "We can issue you a Cashier's Check". ME: "That would be fine". 5 Minutes later of waiting. Bank Rep: "I am sorry sir, but we can't issue a cashier's check on a Saturday. It is not a legal Bank Day." ME: "What! The bank is open for business." Bank Rep: "Let me talk to my Manager." Anther 5 minutes of waiting. Bank Rep: " We can issue you a cashier's check, but there will be a 8 dollar charge for the check". At this point, I am boiling but keeping my tone at a low conversational level. ME: "Can I get it in cash". Bank Rep: "Let me talk to the Manager". Another 5 minutes of waiting. Now the Bank Rep and the Manager comes on stage. Bank Mgr: " I am sorry sir, but we are going to have to charge you the 8 dollar fee because you don't have a Checking Acct with us. Would you like to open up a checking accounting with us. ME: " Can I get the money in cash and just leave, please??" Bank Mgr: "you seem to be upset sir. Is there anything wrong". I am boiling but still in a calm voice. ME: " All I want is to get my money and close the account. Can you just give me cash." Bank Mgr: "We don't have that kind of cash on hand". ME: "You are a bank. A bank has cash. Can you please let me know by which means can I get my money that would not incur any fees?". Bank Mgr: "Well you could wire transfer the money." ME: "But would that incur a fee transfer?" Bank Mgr: " You are right." ME: " Can I come Monday and get it in cash." Bank Mgr: "Well I won't be able to get that kind of money here by Monday. Now is that wise to be carrying around that kind of cash with you sir? ME:" By what means or method would I be able to get my money and close out this account?" Bank Mgr: "Let me see what I can do." 5 minutes later. Bank Mgr: " Well sir, I am going to waiver the 8 dollar charge on the cashier's check."
Anyone with suggestions on who I can report this to. I remained calm throughout. But I am still boiling inside. Chase Bank was not going to get an excuse to call security on me. This was my hard working money. Why do these bankers think they can treat the public like this?
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Subiro8
November 27, 2009
Watch out
I was a customer of Washington Mutual who had several credit cards. I had 3 credit card accounts with Chase Bank. This multiple accounts was due to "cobrand" cards through Marriott hotels, Southwest Airlines, and another which I had many years ago which was just "Chase Mastercard."
Well, another card that was "cobranded" through PayPal that I never used much was purchased by WaMu, then subsequently by Chase.
As I paid off credit cards each one with a zero balance was closed by Chase. Despite having deposit accounts with Chase, my credit cards are being closed as each reaches "zero balance." Those which have balances, Chase is reducing the credit limit to within $100 of the current balance.
Putting the squeeze on my Chase accounts has caused my overall "debt to available credit" ratio to become alarmingly high and other institutions subsequently took notice. Following Chase's lead, CitiBank, American Express, Bank of America, and others that previously had been increasing my lines of credit and lowering my APR's have recently jacked up the APR percentage to over 15% variable and reduced available credit down to within $100 of the balance.
Only my Credit Union has not put the squeeze on my like this, but I fear it's only a matter of time.
The snowballing reduction in available credit along with all the closed "zero balance" accounts has reduced my credit score by as much as 40 POINTS! While I was in an "excellent" score category, finding myself below 700 has hurt my ability to refinance my home and purchase a car.
While making significantly more money than just a few years ago, I am feeling a pinch as Chase and the others that followed decided that my unblemished payment history and long-term customer status was worthless. They have stripped me of previously existing credit safety nets and in doing so have destroyed my perfect credit by making me appear on paper to have charged myself to my credit limits!
All this while offering a mere 1.25% interst on CD's and savings accounts.
I have made a lot of phone calls to banks lately, gotten lots of "sorry." Now I feel powerless against the banks. Good thing we gave them all those Billions in bail out money.
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Andrew Stafford
November 23, 2009
Paying balance in full but still owing money
Two months ago I payed my credit card balance in full. Little did I know, Chase doesn't actually let you pay your balance and any finance charges that are assesed during that month. Thus I still had a balance and that balance was assessed a late fee (I thought I payed the balance in full and didn't need to make another payment) and then it was asssessed another late fee. When I talked to customer service, I spoke with Cynthia Hernandez in San Antonio Texas and she acknowledged that they made it very difficult to pay off the balance. She said that even though it was in her power to remove both the late fee's, she would not because they were "legitimate charges". When I asked if I could make a payment and no longer have a balance or have to make future payments, she said that I could pay off my balance, but next month at the end of the billing cycle, I would have to make another payment of the finance charge that occured that billing cycle. I couldn't pay off my bill and unless I made a payment beyond the "total blanace due" I would never be able to pay off the bill. The system is totally stacked against me and even when I ask the representative how I can pay off my balance, she acknowledged that I could only pay the charges that were assessed and not the charges that had accored but had not yet been assessed - thus, next month I will have to pay off the finance charge again, or risk another late fee. This feels criminal. I then called back and talked to another supervisor named Felix - he refused to take off the late fee as well. I will never do business with CHASE again.
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November 13, 2009
Treatment of Consumer
BEWARE OF CHASE BANK CONSUMER TREATMENT! I am filing a complaint against Chase Card Services. I got this credit card through another company and it was then sold to Chase. I had a $6, 500 credit limit until September. I was notified after the fact that the credit limit had been reduced to $3, 000 and I had no problem with that as I wasn't planning on keeping the card. At the time I had about $300 balance on the account. On October 5, I wrote a credit card check that Chase had sent me with .99% APR and 5.99% APR (they had already increased my APR a couple of times til it got to about 24% and then fell over themselves to let me know that they had reduced it to 17.99%!!! WOW, how generous!!). On October 30, I received email from Chase Bank confirming that I wrote the credit check to insure it was not fraud. On November 4, I went online to access my Chase account and found that my credit limit had been reduced to $500 WITHOUT any prior notification to me. I immediately sent them a secure email filing a complaint about this and informing them that I had better not be charged an overlimit fee because I had about $200 balance and the check for $475 had not been cashed yet and I was going to have a balance of $690 approximately. I received an email that stated I would not receive any overlimit fees. On November 5th or 6th, I received the notification dated October 31 that the credit limit had been reduced to $500 after the fact. On November 6th, I made an online payment of $400 to Chase to insure there would be no overlimit fee. On Nov 11, I receive a call from the individual that I wrote the credit card check to and he told me that it came back as Insufficient Funds!! I got very upset about this and it puts a 'bad light' on me!! I called Chase and went through the automated prompts and found out that I had a CREDIT OWED TO ME, yet the bank rep was told there were insufficient funds. I got through to a live person, a supervisor, told her all the above. She stated that she could have the credit of mailed to me but could not cash the check. I argued that the check was wrote and put through by October 30. The credit limit wasn't reduced until October 31. The Chase rep again stated she could not cash the check. I am filing this complaint because I want people to be aware and know what these credit card companies are doing and they should not get away with this!! I am sure I'm not the only one experiencing this kind of thing.
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A. Knight
November 13, 2009
Unbelievalbe
I could spend an hour explaining all of the unbelievable things that have happened to me since the switch from WAMU to Chase, but I have already spent too much of my precious time speaking with rude, unhelpful employees in all sorts of departments. So now I am choosing to be a little unprofessional. I want to make a bumper sticker that says "Chase is a rapist" and plaster it everywhere. Hopefully it will deter people from opening a new account with Chase and give courage to present account holders to take their money and run. I want to start a grass roots campaign to shut this societal menace down.
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RI_Dragon
November 2, 2009
Closing Accts w/out notice
Chase Bank is deliberately ruining peoples' credit! They bought out WAMU, then went around closing the accounts without notice. I had a WAMU acct in good standing and was making my payments on time on all of my credit cards, suddenly chase came and reduced the limit to what was owed on the account and raised my interest rate to over 30%. As a result of that action, my other creditors lowered limits on my cards. Two months later, chase came and closed another wamu card I had that had a zero balance, and they did not call 1st or send me notification 1st, they sent notification after they closed the account. When I called and asked why they closed the account, they gave me 2 reasons: 1. Because you have not charged anything on the account 2. you are in defualt with another creditor. I pulled my credit reports from all 3 major credit reporting agencies and saw what I already knew: that I have never been in default with anyone in my entire life! I also noticed that my credit score went down a whopping 300 points thanks to Chase. Consequently, 3 other creditors closed my accounts and when I called to ask why, I learned that they were following chase's action, so in other words, chase made them think I was doing something wrong and they panicked and closed my accounts. Chase bank bought out wamu, put themselves in big debt by taking that action, then got a whopping lump sum to be bailed out by the govt, then that wasn't enough because they are closing everyones' accounts and making the consumers pay for their debt that they (chase) themselves took on. Anyone who reads this should be aware that President Obama has opened a direct line to his office and wants to hear from us citizens. Google "how to email president obama directly" and you will come to a link that, once opened, will bring you to President obama's website and the site even has a phone number to call him at as well as a direct email to him. The only way we can stop these banks like Chase is everyone has to voice their complaints to obama and not just to online complaint forums. Beware! Many banks are going to try to pull something off because they know when February arrives the new laws will go into effect that will prevent them from fucking people over.
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October 27, 2009
withholding info
Missled, Fidelity investesements, B S accorordining to albert mendozaVICE PRESIDENT-INVESTMENTS.of Chase Investment services, not to be trusted based on my expeirances, Mathew Steele will probablably take the fall, but he is young, might get out of prison in his 40s, its his name on documents, romanced by ALBERT MENDOZA, he is in my opion a greasey, exc and will let Matt take the rap, missleading, misinformation, lip servise, and tough to you if you trust them, Its all headed up by Lisa M Placona/branch manager/vice president.She may be a decent person, but I have been foolded before.its just tragic these are the kinda of people that made this econimany upset and yet don't produce nothinging, I am takeing my 74, 356.80 down the road CHASE BANK has earned my disrespect.jay
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