I recently made a human error and Chase Bank fined me hundreds of dollars in fees. Background: At the beginning of the summer, my children ages 9 and 6 decided they wanted to mow lawns to earn enough money for a Nintendo Wii. They worked hard all summer under close parental supervision and at the end of the summer they'd saved enough money to purchase a Wii. After some research it became evident that eBay had some of the best deals for games and components. I have a PayPal account because of a small online golf website that I have called agamegolfinstruction.com where I accept payments through PayPal and that money is transferred from PayPal into a Chase bank checking account. We decided to use a credit card for my children’s eBay purchases so I added my credit card to my PayPal account and we deposited my children’s money in the Credit Card account to cover the purchases. We purchased about 10 separate items on eBay using PayPal for a total of about $250. A week later I received a statement from Chase bank that I had accrued nearly $300 in NSF fees. I did some research and after calling PayPal, I realized that somehow during the eBay checkout process, we failed to link the purchases to the credit card on the PayPal account and so PayPal was trying to take money out of my Chase Bank checking account which was nearly empty. At this time, there were still about 4 transactions that hadn’t been completed and I called PayPal and asked if they could change where the eBay transactions were being billed and they said they could not. I called Chase Bank and asked if they could refuse the remaining requests for funds so that PayPal would bill the credit card on file and Chase said they couldn’t do anything. The really frustrating thing is that PayPal requests the funds from the checking account twice before it goes to a backup funding source which is the Credit Card on file. So for example, PayPal tried to request funds twice for one purchase of $5.49 and Chase declined both requests and charged me $35 each time for a total of $70 for that one purchase alone. After all the purchases were completed, Chase charged me over $400 in NSF fees. I spoke with Chase managers to see if they would consider reversing the fees and they gave me $70 which they said is the annual limit they’re allowed to offer. There is no room for negotiation here. It doesn’t matter what your track record is with the bank and how high-quality of a customer you’ve been. Chase takes your money and runs. BEWARE of Chase because their policies and procedures are structured to take advantage of you with no means of recourse on your part. Go to a credit union or a local bank where they’ll get to know you by name and treat you as a valuable member.

We used to bank with WAMU until Chase bought it out. Chase bank is WWWWAAAYYYY too big to be a "people's" bank. We are blown off with every complaint from holding all small checks for sometimes 48 hours to process all large checks through first (which go through like freight trains), to holding "pending" deposits of payroll checks that have been deposited to the account for close to 10 years for the reason of, "it's a larger check than usual". (I got a raise for work performance if it's really ANY of their business). This bank is working under questionable business ethics.

those S O Bs have raised my payment from $260.00 to $630.00 a month. they told my it's because of the bad economy, well dah the economy is bad then were in the hell am i suppose to get $400.00 more a month to pay them. i told them i would have to stop feeding my family, stopp putting gas in my car and not have chothes to wear and i was told that in other words if that's what it took then do it. how can they screw us like this and get away with it we all need to contact each other and refuse to pay or sue or something. i can not pay this increase no matter what i do this increase is 1/2 of my monthly income. we can't let them do this someone please help us if you know what to do.

I have NEVER in my life have had to deal with such rude and disrespectful people as I have with the employees at Chase Bank. I can not believe that the government lets these credit card companies run our lives...I had a 3, 000 balance on my card, paid it off and I just got a bill for 45.56. When I called the totally obnoxious woman told me that it was interest that had occured while my payment was in the mail!...Come on I mean really, ...So, after this check goes out in the mail today for 45.56 I am done with Chase and will NEVER have a thing to do with them again...and the funny thing is that my credit card was through Washington Mutual...and without knowing, Chase bought them out!...Who is the one who can't pay thier bills here anyway??

We've been account holders with Wamu for over 20 years (before they were Wamu). after the Chase took over I've had 3 serious problems with Chase:

-Terrible customer service; they act as if they were doing you a favor.

- Written communication concerning new fees and procedures are non-existent. When you go to the bank, you find out about the new policy!

-As a customer, they do not back up your money if a merchant makes a mistake on your ATM card.

I will be moving all my accounts to another bank I recommend the same!