I have never heard of a bank charging after you pay your balance. If the balance is X amount of dollars and you payoff that X amount of dollars seems logical that the balance would be zero dollars owed. But not to Chase or Kelly Henick they find that you still get more charges. Then tell you that you owed more then what was showing as a balance. Try to contact Kelly Henick and you have to join some online thing so he must like to hide from his customers since we are lining his pocket. Worst BANK, Worst Customer Service, Worst Rates so they top the list of worsts in all catigories.

Chase Bank levied $80.00 fees on my personal checking account in an unusual way and unexplainable manner. I requested a refund of said fees and was given the "run around" and eventually refused. My checking account has been open with Chase since 2007. 4 months ago Chase charged me $20 per month in maintenance charges, fees totaling $80.00. The fees came unannounced. Nothing changed about my activity, account status, or use of the account. Not 4 months ago or even 6 months ago or even 12 months ago. This $20 monthly charge began without warning.

I entered the Chase Bank branch in Plano, TX on 7/23/09. Curtis Murley, branch manager couldn't substantiate the change in behavior regarding the application of fees. I requested that the fees be reversed. My request was denied. When I asked why, no substantive answer was given.

It is my personal assessment that Curtis treated me with disdain and showed no interest in seeing this problem from my side of the table. He fabricated details accusing me of visiting 5 branches with this problem, attempting to make it sound like I was being a ridiculous customer. This was not true. I had not visited 5 branches. This Plano branch was the 2nd branch in 2 days that I had visited regarding this matter. Mr. Murley expressed no interest in hearing what efforts I had made in trying to get in contact with someone who had the authority to remedy this dispute. I had visited another branch in Frisco the day prior to deposit funds, where I learned of the charges levied on my account and first discussed it with a Personal Banker there.

Based on this experience with Chase Bank, I will never seek to do business with this company again.

Had four accounts to with Chase Bank have banked with them for about 4 years. Had one account I did internet business with and one of the checks bounced from a customer then Chase froze all my accounts on October 8, 2008. The account which I have direct deposit for several years. Informed me they mailed however did not receive. Then went back to the Branch of Chase where my accounts were informed me they would stop payment and isse me another check and to this date have not received November 29, 2008. A period of 8 weeks. Am supposed to have balnce of my checking account within 10 business days of closing. Have repeatedly called and keep making excuses.

7/21/09

Chase Bank
POB 17199
Wilmington DE 19850-7199

Shame on you for canceling our cards without prior notice, but we expected no more from an impersonal, despicable big bank’s takeover of our nice, small town type bank we found in Washington Mutual. We’ve been expecting and waiting for something like this low-life action. And as to the lack of notice, what if we’d been in a position to need the card yesterday?! I found out by trying to set up a computer software trial when the card wouldn’t go through. And as if you cared, what if we were traveling, depending on this card for food, hotel and other services? What’s next, our checking accounts? In spite of our good management, it wouldn’t surprise us at all. I doubt any of you bank monsters have any concerns for individuals, so we’ll manage without your stinking credit cards. We were loyal customers of WAMU but not you high rollers. You are part of what’s wrong with this country. You are bums, a disservice to this country and we’d like you out of our state.

What part of “don’t use any more credit than you have to” don’t you understand? And, what part of paying off your credit card each month instead of letting your abysmal interest pile up money for you don’t you understand. It’s Chase vs their customers except for the high rollers.

And as far as sticking your nose into our credit reports, that is a tactic more recently being used by you impersonal machines to use against and inconvenience us. The one item on our credit report is a human condition, and believe it to be the unjust charge we are going to prevail on, but again your impersonal nazi-style actions prevail.

And what happened to the nice MC who does your commercials. More crap of course from a company who’s record is already exactly that…crap. It’s YOUR record that is found lacking. Have you bothered to see the long list of complaints on the internet? Like a Bank of America founder’s granddaughter is disgusted with what her bank has become, so it goes with you, but doubt you’ve ever been anything but another self-serving financial institution who doesn’t deserve decent people’s business.

And you think this is over? We’re going to put the word out about how you too are one of the bad guys. I’m thinking we should be able to make an indelible impression of what most Americans today suspect is the case. Your and your lot should be run out of business. An economy like this where so many are suffering trying to keep their heads above water and here come the evil landlords. That would be your ilk.

Tony and Lynda Ruiz


Cc: President Obama
CA Attorney General Jerry Brown
Bill O’Reilly, Fox News
Los Angeles Times
Ombudsmen at large

Noticed credit card was not working, went online to see if there was something wrong. I noticed the credit limit had been almost cut in half. Then I noticed I was over the limit and they were charging me an over the limit fee!!! I have never been late over my limit and pay my balance in full every month. I called chase and the horrible customer service just kept saying it is "ligitamate business practices." They were rediculous talked with three different people and the READ me the same lines. Could not understand how they can opt to change the credit limit mid-billing cycle and then charge an over the credit limit when I had not been informed of the credit limit change. They told me I would receive a notice in about 7-10 business days. I have 2 cards with them and I refuse to use them now.