I was charged $25 for a wire transfer – my first – and when I called to see if they would remove the fee they could not because they said it was a disclosed fee. It’s included in the terms of use – which everyone reads of course! – and also prior to the wire transfer it says you “may be charged a fee.” There is no transparency. I have been a Chase customer for more than 10 years. I’m moving my money to another bank. This $25 fee is ridiculous.

chase bank has been nothing but problems 800 # dont speak english dont take notes screws things up nsf for there fault and cant do nothing about it ill never recommend or use again they cant even close a account properly or do what you ask then then while your acct is negative they will still run stuff thru even thou you dont have overdraft protection ? so they can nsf you more for more money what a joke and the managers cant even do anything who can sad for a bank as big as they r

Nicole Sapp of Chase Bank set a closing date of 4-3-11 for a home refinancing loan. My son took off work to drive me to Plano, Tx, which is an hour drive from my home in Sherman, Tx. Supposed closing was supposed to be at 10:00 am at Superior Abstract in Plano. 5 min. before we arrived, I received a call from Damien of Chase Bank in Mckinney stating that closing would NOT occur that day, but the next day. Basically, I closed 2 days later at Sherman Title Co. in Sherman, Tx., where I live. Should have been set up there at the beginning. I was even left a msg. from Nicole Sapp the evening before to confirm closing time/date. When we confronted Damien with Chase's error, he quickly agreed that we should be compensated for my son's taking off work & gas for unwarranted trip. There should have been a 24 hr. nottfication of closing delay.
I contacted Customer Serv. when no contact was made to me by either Damien or Nicole Sapp. Cust. serv. Kelly Hicks then, over a period of WEEKS called me promising compensation, apologies, etc., etc. She said everyone (?) agreed that compensation should be made. I feel this was just a stalling procedure by Chase to once again cheat its customers! If I had only did research on Chase at the beginning (been w/them over 3 yrs.), I would have NEVER done business with them. AND, I will announce to everyone what a cheat they are, and get away from them as soon as I possibly can!
Thank for listening,
Bonnie Short
Sherman, TX

SINCE THE LATER PART OF MAY, I HAVE BEEN TRYING TO OBTAIN AN ANSWER FROM THE BRANCH MANAGER IN A REQUEST TO IF IT WAS ALL POSSIBLE TO GRANT GIVING MY PARENT'S THE REMAINING BALANCE FROM THEIR CHECKING ACCOUNT THAT WAS CLOSED BY CHASE THEMSELVES BY RECIEVING IT AT THE BRANCH BANK IN PHOENIX INSTEAD OF SENDING IT OFF IN THE MAIL AND THEREFORE TAKING UP TO A MONTH BEFORE RECIEVING THEIR FUNDS. I STRESSED THAT THEY NEEDED THOSE FUNDS TO LIVE ON FOR THE MONTH OF APRIL AND IF NOT RECIEVED SOON THAT DAMAGES WOULD ACCURE SUCH AS IT DID BY CANCELATIONS OF INSURANCE, DISCONNECTIONS, LATE FEE'S, PENALTIES, NO MONEY FOR MEDICATIONS THAT THEY TAKE TO JUST LIVE. NO GASOLINE TO TRANSPORT ONE TO DIALYSIS TREATMENTS. IT WAS NEEDED DESPARATELY .
WELL I NEVER RECIEVED AN ANSWER FROM HER UNTIL I HAD MADE A COMPLAINT TO THE 1-800 NUMBER AND MENTIONED THAT THE BANK IN QUESTION MUST HAVE MANY MANAGER'S BECAUSE THERE WAS AN INTEREST IN PEOPLE WHO WORKED IN SAYING THEY HELD THAT TITLE. THAT PERSON DID GIVE ME AN ANSWER TO HAVING MY PARENTS RECIEVING THEIR MONEY THERE . HIS REPLY WAS OH, I'VE THOUGHT ABOUT IT AND SINCE CHASE HAS BEEN LOOSING MONEY LATELY I FEEL ITS IN THE BEST INTEREST AND AT MY DISCRESSION NOT TO FILL THAT REQUEST . I CAN NOT DO THAT, I'M SORRY FOR THE INCONVIENCE ...QUOTED ONE PERSON POSING AS THE MANAGER THAT DAY . NOW WHEN I FINALLY SPOKE WITH THE REAL MANAGER WHO'S NAME IS SANDRA SAS SHE STATED BUT WE JUST CAN'T DO THAT THERE IS NO MONEY IN AN ACCOUNT TO DO SO. THAT WAS FROM THE VERY LIPS OF THE REAL BRANCH MANAGER.( THAT LAST SENTENCE) I DO NOT HAVE THE EQUIPMENT OR ACCESS TO FIND OUT ABOUT WHERE AND HOW MUCH AND WHEN THE BALANCE OF THE ACCOUNT OR CHECK WILL BE . YOU CAN CALL CUSTOMER SERVICE THAT'S THE SAME THING I WOULD HAVE TO DO SO YOU WOULD FIND OUT WHAT I WOULD FIND OUT. LOOK I SAID TO HER, ITS TO LATE TO HAVE A CHECK CUT HERE TODAY, BUT YOU ARE THE BRANCH MANAGER AND THERE IS AN AMOUNT OF 4, 212.00 THAT BELONGS TO MY PARENT'S THAT WAS ONCE RECIEVED IN THIS BANK AND NOW ITS NOWHERE TO BE FOUND AT THIS MOMENT. YOU BETTER FIND THERE MONEY AND LET ME KNOW HOW MUCH, WHERE IT IS, WHAT STATE IT WAS MAILED FROM, HOW LONG WILL IT TAKE AND I WANT TO KNOW TODAY. THE CHECK FINALLY CAME AFTER ALOT OF STRUGGLING THE WHOLE MONTH FOR THEM. I HAVE NEVER EXPERIENCED SUCH AN ORDEAL AS THIS, I MEAN THIS ELDERLY COUPLE SHOULD HAVE BEEN GRANTED THERE FUNDS AS SOON AS THAT ACCOUNT WAS CLOSED. THERE WAS SO MUCH HARDACHE AND STRESS THAT IT PUT MY FATHER IN THE EMERGENCY ROOM AND ADMITTED. THEY HAVE TO OTHER ACCOUNT'S WITH CHASE A EQUITY LINE LOAN AND A CREDIT CARD. I AM NOT PAYING THE LATE FEE'S ON THESE. AND ACTUALLY CHASE HAS CHARGED THEM SO MANY PENALTY FEE'S DURING THEIR RECENT FINANCIAL STRUGGLE THIS YEAR THAT THAT'S WHAT GOT THEM IN A DEEPER WHOLE THEY COULD NEVER GET OUT OFF WHICH RESULTED IN THE DECISION OF CLOSING THERE CHECKING ACCOUNT. AND CAUSING EVEN MORE DURESS. CHASE EMPLOYESS OF THAT BANK YOU ARE A PATHETIC, NON-QUALIFIED GROUP OF PEOPLE AND YOUR SERVICE PERFORMANCE AND SKILLS ARE UNSATISFACTORY. IF YOUR SUPERIORS WOULD ACTUALLY HAVE VIEWED YOUR PERFORMANCE TO THIS SITUATION YOU ALL WOULD HAVE BEEN GIVEN A PINK SLIP. HEY, I 'M GIVING AWAY ONE OR TWO FREE PACKAGES OF RUBBER'S THIS WEEK, IN FRONT OF THE BANK THERE. I'M GOING TO HAVE A SIGN SAYING, YOU MIGHT WANT ONE OF THESE BEFORE YOU GO INSIDE, YA KNOW JUST FOR PROTECTION.!!! MY LAST WORDS IS SANDRA AND YOUR CREW IN PHOENIX, YOU HAVENT' HEARD THE LAST MY SLASHING ABOUT THIS, " I'M SUPER SERIAL"!!

Now the CHASE BANK are gona charge ME to see MY balance at their branches' atm for MY ACCOUNT ????????????????????????????????????????????????????????????????????????????????????????????NOW I KNOW WHAT THE TERM OFF THE RADIO MEANS BY " BANKSTERS",
I couldn't believe it!, I was worried about getting close to the end of my messily money I get from disability as its not even the 15th of the month and low and behold...Chase atm states we are now this month gonna charge $1.00 for atm statements !!!
Whaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaattttttttttttttttttttttt!!!
shams and shams and shams where are our Govt. Regulators?
As well, I was concerned, as the statement said $5.35 cents left so, yesterday I took myself down to my local branch and said whats with my bal $5.35, she looked up my account it stated a little bit more like a hundred. HUH? I said. Then I said u r actually gonna charge me to get a printout at the atm????? New policy she says.
I said then when my accvount reads $5.35 cents and then I come in here and you say $100.00 and something and without the receipt how can one dispute a charge or not? Plus the issue of the difference of moneys, she could not explain it, and she said well $100.00 plus is what is in there now, and she didn't know why the atm said $5.35 cents the night before...
Great Banking HUH?
How much bail out did out government give the Banks to have them now charge their OWN CUSTOMERS A DOLLAR a pop for an ATM PRINTOUT!!! GHAWWWWWWWWW!!!
Ridiculas !!! And time to find another bank to bank with, which I told her to tell the president of her Bank. America is becoming so money grabbing and its the little people that pay the price !!!