CHASE has gotten my attention and my vote for a melt-down...as an
arranged automatic payment did not go through (as I was paying off
the month's account balance)
and, without any notice to me of the failure of that payment, a $39
RETURNED PAYMENT FEE, a $39 LATE FEE, and a finance charge for the
UNPAID BALANCE gets added. The only notice is the next statement. My
vote was, as no remedy could be made in that matter, to cancel the
card and assure CHASE that no payment would be made until the charges
went into collection and I would make a "deal" on a settlement
payment.
My credit score can take that "hit"...probably CHASE can as well!!

I received a change in terms for my Chase credit card in the mail this week. I transferred a balance from another credit card because chase offered me a 4.9% rate on balance transfers until the transferred balance was paid off. Now they are telling me they are raising the interest rate to 11.9% plus prime or something like that on existing balances. That's a crock. I transferred that balance because of their 4.9% offer. How can they go back on that now. I've had this card for years and never been late on a single payment. I can opt out, but then they shut off my card. Ok, so be it. I'll just transfer the balance to another card, and I will also refinance my car that is currently financed through Chase. I do not want to do business with dishonest cheaters who have no loyatly to their customers

i have been using WAMU credit card since 3 years.I never paid my bill late.When wamu moved to Chase, i paid my bill just 2 days late and charged 39.99 as late fee and $10 for financial charges.I called customer service and asked her to remove those charges.She simply said that 'its not possible' and you are in grace period.

i requested her to remove atleast $10 financial charges then again same answer 'not possible'.

if WAMU is there i would have get all my extra charges back...

Wow..is all I can say about the terrible customer service provided by Chase Credit Card Services!!

I just returned from a trip to Asia. Before I had left, I called Chase let them know I would be using their card overseas.

I was gone for a total of three weeks. Midway through my trip, I was trying to check into a hotel in Taiwan (it was approx. 9:00 pm). When I gave them my card, they said it was declined. I called the Chase Customer Service number to get it resolved so I could check into the hotel.

When I called the customer service number, they answered the phone by saying "Thank you for calling Chase Customer Care, this is XXXX. We are in the process of upgrading our systems so we will not be able to access your account. Please call back after 2:00 pm EST".

I thought this was a recording and said "Um..hello?". The customer service rep. responded by repeating the pervious statement.

I told her that I needed to speak to someone immediately because I needed to figure out what was going on with my card so I could get checked into the hotel. She said there was nothing she could do and for me to call back after 2:00 pm EST. This would be have been 6 hours later!!!

I was so mad!! I told her I needed to speak to a supervisor. When the supervisor came on the phone, she repeated the exact same message.

So...I was stuck in a foreign country with no credit card and no way to get into my hotel. THANK GOD!!! I called my personal bank and was able to apply for a credit card through them over the phone to check into my hotel. Otherwise, I would have been screwed.

Thanks Chase!

I've had multiple Chase credit cards in the past, never late on my payments. I rarely used one of my cards, which I've had since 2002. I used it maybe 4 months ago, and a few weeks ago I noticed that it was "disappearing" from my online account when I log in. I just called them, and they have absolutely no record of my card every existed. I understand a lot of credit card companies are canceling our cards because of inactivity, but 4 months?!?!?! And, even if they canceled my card, I think I deserve at least a piece of paper in the mail telling me that my card has been canceled. And, even if they don't give a damn enough to send me a letter, erase the record within weeks?!?!?! It's like 7 years of history just vanished... without even the courtesy to let me know!