I am sadden to see that I am one of many who have experienced Chase's HORRIBLE customer service. My WaMu card switched their customers over to Chase and I have had nothing but problems with their customer service since then. You always get the same response.."I am sorry, but there is nothing I can do for you"..over & over again, no matter who you talk to. Who in this company CAN actually do something?!!

Recently Chase Credit Card company increased my monthly payment from $197.00 a month to $486.00 per month. I called to complain, and they said I could get it back to the $197.00 if I would agree to an increase in my interest rate of 4 percentage point. They are also now charging a "processing fee" of $10.00 per month. I have never missed a payment or ever been late. Don't deal with this bank. They care nothing about there good customers. I for one will never bank with them again!!!

I've been a solid customer of Chase's for 12 years. We received a letter from them stating that they were lowering my credid limit (to $14, 900.00 from $20, 400) based on "Too few accounts paid as agreed"; and they quoted Experian (TRW) as the reference.
I phoned Chase, they said contact Experian, but they recommended I buy a credit card protection plan...

I phoned Experian, which recommended I get the info on line.

I entered all the info. on line, and the Experian (via freeCreditReport.com) stated that I had a- 797- 'plus' score, which meant that less than 1/2 of 1% of U.S. consumers have a better credit rating.

Hmmm. The letter and the decreased credit line had NOTHING to do with Experian; it could only be connected to my wife calling Chase three weeks ago and asking for a better interest rate. We have carried other amounts into their care at a good rate some years back, and now they are jacking up the rate and adding $10.- monthlys. She was told that inorder to get the rate reduced she would have to cancel the card and yada yada yada.

I called Chase again with the info. ; I was told that (the office I was talking to:Charis M, Customer Support Division, did not know why the letter was sent; her department didn't send it. She said only in writing can I contact the department that sent it. Also, I asked if it was OK to record our conversation, she said absolutely not.

Beware all Chase credit card holders. Starting this month, Chase is charging a $10.00 monthly service fee and raising the minimum due on balances from 2% to 5%. Everyone who took advantage of low interest rate balance transfers will be subject to these new charges even though you transferred your balances in good faith thinking that Chase would actually live up to the conditions they themselves set forth. They are liars and cheats and we are bailing these people out. It is time for a class action suit to make them live up to their promises.

Today I received a statement in the mail detailing what I owed, what was due, etc. I was very surprised and annoyed to learn that a $39.00 late fee and almost $17.00 in finance charges were included. I was surprised because I paid the last bill I received (as I do all of my bills - always on time and in full, without exception).

I immediately phoned the customer service department and was told they were not going to do anything about it. I escalated the call to a supervisor who echoed that position. I was told the following: "The statements we send are a courtesy; it is your responsibility to know how much you owe and when" and "We are not the post office; we can't control whether you receive your statement or not"

I asked if the position they were taking is really more important to them than over 20 years of having me as a customer. Her response? "We understand that occasionally a customer will feel the need to end a relationship upon hearing news of this sort" (or something like that). I was stunned.

I plan to visit my local branch tomorrow and see if sense prevails in person. If not, I plan to cancel my credit cards, close my three accounts, encourage my family to do the same, and at every opportunity, share my horrendous experience with anybody I can. JPMC may get $55.00 from me, but if I can help it, they will lose much, much more than that in future business.

I might even understand this stubborn position if they had actually lost something tangible, like a piece of merchandise or something, but to not budge on an arbitrarily determined 'late fee' and some finance charge seems ludicrous. I have fantastic bill-paying history with not only Chase, but everybody; you would think that such things would be considered before taking the stand they did.

Too bad, Chase; it was a nice run while it lasted. Now I will find a new credit card provider and a new bank. And I will encourage everybody I know to do the same.