I was ripped off by chase credit cards. I opened couple accounts with Chase credit cards, chase freedom, chase freedom plus, countrywide credit card from chase, and BP Chase cards. When I am working on the rewards based on the rewards terms of the credit cards, they suddenly closed my accounts and take my rewards, $60 for the chase freedom, $110 from the chase freedom plus, $20 from BP credit cards, and $15 from BP credit cards, without any notice in front.

WHY ARE CREDIT CARDS CHARGING FOR PHONE PAYMENTS WHEN USING AN AUTOMATED SYSTEM, THEY ARE TRYING TO CONTROL THE WAY BILLS ARE PD - THIS IS AN UNFAIR PRATICE.

I have had an account with Chase for quite awhile now but I had a family emergency and when I needed help in terms of payments, I went to debt consolidation. It worked great for me until another big family emergency hit than I had to go off the debt consolidation as well. I decided to work with my credit cards instead of dealing with debt consol. All the banks were great except Chase, when I called them doing whatever possible to work with them, they pretty much told tough luck they already gave me a chance. I told them I willing to work with them but would not lower the APR which was already 30 percent and they would not lower the payments. Citicard was great, one phone call and they lowered the payment to 138 and O percent interest and they were on Debt consol. as well. I was so mad at Chase for not working with me and of course they called all the time everyday until it went to collections. Going to collections was actually a relief from Chase. Paying all my other debts were more important than Chase will ever be. I told THEM as well as everyone else, DO NOT OPEN A CHASE ACCOUNT EVER, just in case times get tough.

I have been a Chase credit card holder for a number of years, and for 99% of that time there was never a problem. Suddenly in October of '07 I was hit with a late fee. I contacted Chase and was able to have this fee removed. Great! I then went searching for the cause of this trouble and found that I hadn't recieved my October '07 statement. I have a filing system, where, all monthly bills are kept in separate files, with notations as to when and how paid, check numbers and verification numbers or payment reciepts, and keep them for a minimum of 2 years. I figured that it must have been a postal error, or perhaps my wife misplaced the statement. (this would be the first time since I've known her) Then, after 3 months of things running smoothly, I recieved another statement with a late fee added. The payment for the month of February '08 had not been made. I checked again in my files and found thaat the statement for February was also missing. I contacted Chase again, but this time was unable to persuade the customer service agent to remove the late fee. I accepted this and decided I would transfer the balance to my local bank card and eliminate the possibility of a recurrence. I went on, 3/18/08, to my local financial institution and arranged for a transfer and consolidation from Chase. Several days later I recieved a notice stating that a check had been cut on 3/20/08, and that it had been sent. Then, I recieved another shock. I expected to recieve another statement from Chase for interest on the previous balance that had been carried into the month of March. Surprise of surprises, there was another late fee. According to the customer service representative to whom I spoke, the payment had arrived and been processed one day after it was due. Incredible as it sounds, it took a full week for the payment to get from Boston to Wilmington Delaware, when it takes four days for it to reach them when I place it in my rural mailbox.(this is shown as being accurate by the dates on my checking account statements) This is the box that stands at the end of my driveway, with the little flag on the side for notifying my local carrier I have mail to go, and which he occasionally ignores. Chase is a very large financial institution, and has a responsibility to its own clients and shareholders, but when suspicion becomes epidemic for me I must move on. I no longer trust Chase, and can no longer deal with their intransigence. I hope many others of you decide also to sever ties and move your accounts closer to home. As for me, I will take all the colorful metaphors about Chase, that are racing through my brain and try to turn them to a positive outcome. Goodbye Chase. I, personally, hope that you fair poorly.

I have been calling Chase at their Correspondence Department - 800-238-3267. The number disconnects you before you get to connect to anyone because of high call volume. I have also faxed their Correspondence Department numerous times at 888-643-9628. The reason I have been so persistent in contacting them is because they owe me money from a refund check. The check had a stop payment placed on it because I received it too late to deposit it, so when I did deposit it, I was charged a fee and subsequently I did not get my refund. To top matters is that my account was closed and no one can tell me why.

I have been calling Chase for the past MANY months. None of the representatives are able to assist me with my query. All they do is provide me with phone numbers of different departments. It is annoying to be constantly passed around.