You are wasting your breath talking to these ppl. Everything they have told me was a lie, they do not do anything they say they will. I think they're trying to cause us to default so they can get more of our tax money. These are the worst crooks I have ever encountered! We as a country are being treated so bad, nobody is on our side. If they had used the TARP money to give each family under a certain income limit $20, 000 per family then there would be no recession, plus the economy would improve because people would be buying & or paying their bills! I hate you Chase & hope you take me to court, I have all my paperwork & I have paid you enough thru the years to not owe anything. So keep adding on those late dues, I don't CARE! I paid you more than the minimum, never late & you treat me this way?? Hell NO, I won't forget & neither will the rest of us, I hope you go so under, everyone of you loses your jobs that's works for Chase, that is lying to us, so you get the same treatment you're giving us! Go to HELL!!

Today I got my bill from Chase and noticed the APR increased from 9.24% to 16.24%. I have never defaulted, I always pay more than the minimum, and I have not made a purchase (besides a tank of gas) in over a year. I called to find out why and the rep said Chase sent a letter in May (which I never got) saying that all APR will increase and the only way to retain your current APR is to opt out - BY CANCELING YOUR ACCOUNT! I worked for a competitor, so I understand credit and if I close that line of credit then my credit score will not be as strong as it is now, so I was pissed. I told him I wanted to complain to a supervisor. I was calm and collected but she (supervisor named Paula) was rude the entire time and interrupted EVERY time I spoke. After 10 minutes of this I told her not to interrupt me, which she continued to do. I had to tell her another time or two before (and mind you I'm still being calm) before eventually I had enough and told her to shut up. I told her I am the customer and it's VERY rude to interrupt, especially when it's the customer. There was no response, then a machine came on saying I was abusive to their staff and to never call again. Seriously, it said "please do not ever call or write to us again".

So I called right back. I asked for a supervisor again and explained why. Then I told that supervisor about what happened and told her that Paula and the rep before her had told me there is an address for the executive office where I can ask to lower my APR and I wanted that address. This supervisor would not give it to me for a few minutes and just kept fighting me on it saying things like "they won't do it and I'm not going to let you waste your time". Eventually she stopped mid-sentence and said she'd get it for me, almost as though someone was over her shoulder telling her to give it to me. Her name was Mary. I just couldn't believe how rude they were, especially when I pointed out that I have been a long, loyal customer and they make a good profit from me, yet I am the one being punished "so the bank can be more profitable" (yeah, two people really said that). Chase are a bunch of fascist nazi pigs and I'll never do any business with them and I am making sure to spread the word. Fuck Chase bank.

I paid off one Chase card that I had had since it was a Washington Mutual. Everything was okay for another billing cycle, in which I paid the balance in full again. The next month, I tried to charge $3.41 on a card with $3000.00 credit limit and the transaction declined. I called Chase Card services after looking at my forcoming statement online. The "no-customer" service department told me that due to reviewing my credit report, they chose to close my account. The funny thing is, first, I still have two more credit card accounts with small balances that they left open. Why would a company, if the deciding factor was something on my credit report, close the account that I just paid off and leave two more accounts, of which I carried a small balance, open. Secondly, their reasoning makes no sense as the month before, my Citibank card just, out of the blue, dropped my interest rate by 5 points. I told the representative that I would pay off my other two accounts and that I would never do any type of business with Chase again on any level. If enough of us choose to do that, the will fail and maybe this time, OUR governing body will see fit to let a company with such poor business practices, fail.

My Chase credit card was shut down, unexpectedly and for unwarranted reasons, for the third time. This practice is unacceptable.
Among other hardships (the need to reschedule all recurring payments, payments of late fees, finding and using alternate funding while abroad, loss of rewards) it created the following nightmarish scenarios: (1) being stranded with inability to buy gasoline in the middle of a long car trip, (2) revocation of domestic car insurance while abroad, (3) inability to handle emergency medical payments while abroad, (4) inability to make purchases and pay bills while abroad. Similar experiences are reported by other Chase credit card customers on these web pages.
The unwarranted reasons stated for shutting down the card turned out to be: (1) a legitimate online purchase done by my wife, (2) an unauthorized charge from German company via PayPal, and (3) an unauthorized charge of 1 cent by a company in England. The first two did not invoke change of the credit card number, the third one did. The Chase action regarding the third incident is especially unwarranted, since all indications are that the charge was made by “robocalling.” There was no record of the expiration date or the card security code for this transaction.
I request Chase decision makers to implement effective security procedures that work! This is imminently possible. For starters, I am requesting a back-up credit card that will get automatically activated when the primary card will be – for whatever reason – shut down. I also request that the security procedures will be revised and implemented in such a way that unwarranted shutdowns and changes of card numbers will not occur.
Please help me. Write to Mr. Gordon A. Smith, Chief Executive Officer, Chase Credit Card Services, P.O.Box 15295, Wilmington, DE 19850-5298. Let him know, in no uncertain terms, that there is no substitute for true quality. The practice of shutting down credit cards and changing their numbers for unwarranted reasons leads to immense hardships, losses, and liabilities to us, the customers. As such, it is unacceptable. Additionally, there are better ways to implement security. The Chase Credit Card Services should be using them.

I am trying to find the name a high level manager for Chase Customer Support. I talked to a rep in Feb and setup direct debit payments for my card at an agreed upon amount. Now - 2 months later I am getting harrassing calls from their customer support saying that is not enough money and the person should not have set it up. I asked to speak to a supervisor and that person was even more nasty.
I need a real high level person. Anyone have any name?