DO NOT USE Chase Home Finance for your next home mortgage or refinance. You are better off selecting ANY other mortgage company. You deserve better customer service that Chase provides. I will never use Chase for any of my financial matters and intend to tell ANYONE that will listen.

I live in the DFW area and I'm willing to provide names of specific loan officers so that you don't make the same mistake I did.

Please post this message to your wall or blog and tell anyone who will listen. Thank You

My loan was previously sereviced by Citi when I was granted a forbearance to skip one payment and repay a certain amount during the course of one year for damage due to hurricane Ike in 2009. Before I was able to repay Citi according to Forbeearance agreement, Chase began servicing my loan. Per agreement with Citi, I repaid a monthly additional amount along with my current payment during the course of one year. Chase put all the additional payments in a suspense fund and have since eaten away some of the additional payment for late charges and fees. According to agreement, we are not supposed to incur any late charges or adverse credit reports as a result of this forbearance as long as we comply with the agreement. After numerous phone calls, faxes, and letters, Chase has yet to credit our account for the repayment amount and has been accruing late charges and fees on the account. Chase has not recognized the forbearance even though they have copies of it sent from us. Because Chase has not recognized the forbearance, they applied the current payment to the skipped payment; thus, every payment after that for the last 2 yrs has been registering as late. Chase refuses to correct this error. We have spoken with people in numerous departments. It seems that the right hand does not know what the left hand is doing. However, Chase continues to be inundating us with harassing phone calls on a daily basis. Help us get out of this dilemma! Make Chase pay.

I have been trying a loan modification since 2008 and it has been denied without even a reason about 5 times since then.
During the first 2 loan modifications I was actually up to date on my loan but after not being listened to and hearing from other people that I should stop paying the mortage I did.
It has now been 3 years, fighting with Chase and getting the run-around.
SInce then my credit has gone to hell, my income is lower, my house is worth less than half what my loan is, and I’m in default over 30k.
I feel completely tricked by Chase… and after seeing the Documentary “Inside Job” (won an oscar) it totally makes sense to me!
The banks are pretty much betting against their own loans and making money from defaults.

I’m about to cry after hearing one 5th time that my loan modification was denied because the application was incomplete. I too have kept a log of every conversation and every paperwork sent.

I’d love to find a good lawyer that can represent me.

My house is in Miami, FLorida.
I’ve been told at this point I can try another loan modification or a payment plan with the bank but a payment plan would actually increase my monthly payment so that’s pointless.

Do you have any suggestions? Anyone else in Florida?
What should I do?
I feel like I have a very strong case to sue the bank... beginning with the fact that my loan shouldn't even have happened... it's one of those the banks tagged as a good loan knowing it would probably end up in default and on top of that I was a good-paying customer until 2008 when Chase themselves advised me that a loan modification would not happen unless I was in default so I stopped paying... they tricked me into defaulting and then wasted 3 years until I had enough debt that I'd have to be forced to lose my home.

Our balloon mortgage matured 6/08. (At the time, we were w/ Washington Mutual who was bought out by Chase.) We were unaware that our mortgage was going to mature. The mortgage maturity caused the bank to cancel our automatic monthly withdrawal. We were notified in 8/08 about the past due payments & worked with Sherry Blisset, Chase Home Loans in IL to modify the loan & reinstate monthly withdrawal from our bank account for payment who told us that this was a permanent fix. This 'fix' lasted only a few months when the withdrawals were again cancelled without our knowledge or consent.
We were notified several months later that our loan was again past due & we had to start the paperwork & loan modification all over again. (The paperwork & loan modifications take 20-30+ hours on the phone over several weeks w/ min. 10 people before you are transferred to the correct department. A colossal waste of time & money.) The 'permanent fix' & reinstated monthly withdrawal for mortgage payment again only lasted a few months when it was unexpectedly cancelled without our knowledge or consent, of which we were notified in October 2009.
For the third time, I have already spent over 60 hours on the telephone with numerous, numerous people trying to GIVE CHASE MONEY & fix our loan so that we can continue to make payments. The first nine people that I spoke with all said the same thing- They had no idea why, but they were unable to take any money from me, they could see the problem but had no idea how to fix it and also had absolutely no idea who I could speak with to fix the problem. They even acknowledged that while I am begging them to make a payment & they are refusing to take it, that they were going to continue to report the delinquent account to the credit agencies which is significantly negatively affecting overall credit scores & line of credit with our credit cards. The Loan modification department continues to tell us that we need to modify our loan. We have done this TWICE and it has not been a permanent fix either time. Filling out all of the same paperwork and submitting it for a THIRD time will most likely not be a permanent fix either. We would like a PERMANENT FIX.
So in a nut shell, we owe Chase money for our mortgage payments- I have repeatedly tried to give Chase the money owed- They refuse to take my money, don't know how to help or who can help fix my account and continue to report me to the credit agencies & seriously mess up my credit. We continue on-going attempts to work with Chase, currently with no positive outcome.
Our Desired outcome:
1. We would like to be able to make payments to Chase to have our account balance up to date. (How many people do you know who BEG to make their mortgage payment???)
2. We would like to have our mortgage PERMANENTLY 'fixed' so we are not running into the same problem every few months.
3. We would like to have the monthly payment withdrawal PERMANENTLY reinstated so that we can continue to make our mortgage payments ON TIME from our Chase bank account.
4. Most importantly, we would also like Chase to update the reporting with the credit agencies (going back over the last 1 + years) so that our credit is not negatively affected.
Please help us! We WANT to pay our mortgage and are devastated by the effect this (and the last two times this happened) is having on our credit. Prior to this, we did not have any negative marks on our credit reports. This is causing significant damage & we have no control & no way to fix our damaged credit which will haunt us for the next 7-10 years.
We are in Illinois. If anyone has any suggestions, we would LOVE help!
Chris Hart
[email protected]

After unsuccessfully attempting a mortgage modification, Chase saw fit to compound our property tax payments into our monthly payment. Per public records, our property tax is approximately $20k per year; Chase has seen fit to impound $4786/month, or $45k- twice the amount due on our tax bill. Chase 'customer service' says it can't help, talk to the Escrow department; the Escrow department does not have public telephone numbers so I am pursuing other avenues to get this resolved. If I can without resort to a law suit of some sort, which IMHO I believe may be the only way to get their attention. This has been going on now for months and months. (Of course, if you don't pay exactly what the statement says, Chase puts the payment into 'suspense' and hits your credit with a 30 day late charge. Just wonderful.)

Don't use Chase or recommend anyone to use them-- for loans, banking, cards, whatever.