We have been home owners for 10 years. We originally purchased our home in August 1998, since that time we have paid over $140, 000 toward the purchase of our home, which was originally purchased for $103, 619. We refinanced to an ARM in 2004 to $136, 000 and that mortgage was later sold to Chase Home Finance. We are now in danger of losing our home to foreclosure. While we take ownership of the fact that we have had trouble paying our mortgage over the past few months we believe that we would not be in foreclosure today if it was not for the poor business practices and communication of Chase Home Finance. My husband was then laid off in October. We knew at this time that this could cause us financial problems and shortly after begin the process to attempt to refinance. In November we were denied and we were unable to make the November and December payments. We did contact the bank in December to speak with them about possible payment arrangements and they referred us to loss mitigation. At that time we were pre-qualified for loss mitigation assistance. The loss mitigation specialist we were working with, Kristina McFadden, advised us that we would not be approved unless we were 90 days over due and advised us not to make January payment if we wished to be considered. We assumed they were giving us sound advice and proceeded as directed. In February, we were told we were pre-approved for loss mitigation assistance and while we were waiting for this process to take place, we entered into a re-payment agreement with Chase which would basically allow us to put off the extra payments until June, by which time we expected the loss mitigation refinancing to be completed. We made payments as per the agreement in February, March, April, and May. In March, we also submitted a payment for January (the payment was short about $150) in our attempt to bring our account as current as possible. At the end of April, we received a letter stating that our loss mitigation assistance request had been disapproved. We went back to the bank and Ms. McFadden stated that she didn’t understand why we were disapproved and would resubmit. At this point, we began to feel in imminent danger of losing our home and so put our home on the market. We continued to make payments as arranged. Also, during this time, there was an error with our home insurance company, who had over charged us by about $1000. We got with the company and corrected the error and, in January 2008, even change insurance companies – reducing our annual payment by $1400. Both the new insurance company and we contacted Chase, but they refused to reduce the payment or escrow account until our account was current. In June, we went to the Chase branch to make payment and they would not accept payment because there was a code on my account saying they could not because we were in loss mitigation. We than called Chase from home who stated they would remove the code because we were no longer in loss mitigation. When we went back they still had not removed the code so we finally mailed a check with the payment on 6/5/2008. It was returned to me on 6/21/08 stating it was returned due to the fact it had to be certified funds. When we attempted to then go to the bank and pay this with certified funds, they refused to accept the funds saying that there was a flag on our account and that the account was in full foreclosure. They stated they could only accept the full amount of the mortgage. We have begun looking for a lawyer at this point . We received written notification of the foreclosure on 7/7/2008. Throughout this process, especially in the last 2 months, Chase has refused to discuss the situation with us. We either get people saying they can’t discuss our account because of the flag or we get transferred from one department to another until we get voicemail or a notice that someone will call us back, which does not occur. We have sent out a formal complaint .Which is necessary as the poor communication and advice from Chase employees is what has us now in a situation where we may lose our home over the next couple of months. We do still have our house on the market and will end up selling if we can get a buyer in this housing market. Even if this occurs, we still believe that what Chase is doing is not of the law, as they are not honoring the payment agreement. Most importantly, we believe Chase’s business practices should be investigated also to ensure other homeowners don’t fall into the same trap that we have been immersed in. From searching the internet, we feel that we can safely say that we are not the only ones having mortgage issues with this company nor the only ones who feel Chase is responsible for increased foreclosures. We would request that Chase’s lending practices would be closely examined for both legal and ethical practices.

I CALLED CHASE ON MARCH OF O8 AND ASKED THEM IF THEY COULD CUT MY RATE FROM 8%, THEY TOLD ME IT WOULD COST ME $6, 200.00 AND 2, 200.00 OF THAT WOULD BE FOR A NEW TITLE.THEY HOLD THE ORIGINAL TITLE, WHY THEY WOULD WANT ANOTHER ONE IS BEYOND ME.WE HAVE NEVER MISSED A PAYMENT IN OVER 6 YEARS OR EVER BEEN LATE.WHEN WE GOT OUR MORTGAGE RIGHT AT THE SIGNING WE WERE TOLD TO SIGN A FORM, STATING WE COULD NOT SELL OUR HOME FOR 5 YEARS.WE HAVE SENT ALL BANK STATEMENTS, TAX STATEMENTS SO MANY TIMES, THEY JUST KEEP PUTTING US OFF.I THOUGHT OBAMA STATED THAT THE BANKS WOULD RATHER HELP PEOPLE THAN FORCE FORECLOSURE.WELL I THINK THAT IS A LOAD OF BULL.

CHASE IS HORRIBLE...they refuse to remove MIP insurance an on FHA loan that is well under the 78% necessary for it to be removed...
They say it's HUD and HUD says it's up to the mortgage company...hence, Chase...we got a letter from them today as an answer to WHY they refuse to remove the MIP and there is no answer in it...this is our FOURTH ATTEMPT at this and we only get the run around...then we were charged MIP TWICE last month and we were told it would be worked out over 12 months...come on!!! Who does business like that???

I have a mortgage loan from Chase Home Finance for about 1 year. I am in the process of refinancing through Bank of America. Now Chase decides to charge me the consumer for the pay off quote the new bank wants from them. Apparently the policy of Chase is to charge the customer $30 each time a 3rd party requests a Pay Off Quote. The catch is that when the
3rd party calls for a pay off quote, the only option is to enter a FAX number .
The bean counters in the new bank want to be absolutely certain of the pay off quote, so they
request this three times. And I am stuck with the bill for $90 . This is certainly a reward for not missing a single payment and always being on time.
Life is truly rewarding for being right! Meanwhile, I nominate the MBA wizard at Chase Home Finance for whipping up this FAX fee idea along with the Phone Tree for the pay off quote ( they should call it the money tree) where the option for the 3rd party is a FAX.

We consumers are really getting ripped off by the Bankers. First our Tax Dollars are used to bail them out and we still end up with those tacked up charges. Meanwhile the Corrupt Executives are laughing all the way to an offshore bank account!

I have lived in my home for 23 years and refinanced with Chase Home Finance in 2007 with a "no documentation loan", whereby no proof of income was necessary. I was starting a business at that time and used the refinanced funds to finance a business for my fiancee and I, only our relationship ended and I got stuck with the bills. I always made my payments on time but due to unemployment, I am now months behind. I started contacting them back in 2008 to let them know I was expecting financial difficulty. After two letters to them and a 45 minute phone conversation, I was told that I do not qualify for the current government bail-out because I am unemployed. I found that you only qualify if you are employed. Chase was supposed to send me some "forms" to complete and send back to them, upon which one of their employees would contact me. I received a mailing from Chase, expecting the forms to fill out, only to discover that it was a "warning" that I was in default and detailed threats of what they were going to do to me. It is as though my letters and phone conversations never existed! I had to call Chase again, and they said they will send the forms "again".

I have another problem now - what to do about paying flood insurance. Where I live, it is required and I don't have funds to pay that either, due to my employment status. The mortgage company can "force place" insurance on you at an exorbitant price.

I continue to actively seek employment on the internet career websites and through employment agencies, but I never get a response to my Resumes.

It is getting harder and harder to have hope that things will turn around, not just for me, but for all those out there that are experiencing severe financial ruin and are ready to be forced out of their homes. I have had to learn a lot of hard lessons through the past year, both personal and financial.

Thanks for reading my blog, and if you are in a financial mess as I am, my thoughts and prayers are with you.