I have two mortgages with Chase. My payments have always been on time. In March/April of this year, I had to have an escrow account set-up to pay my taxes and insurance because I was unemployed. This caused my mortage payment to double. I contacted Chase to see if the escrow payments could be spread out further and they did a month later. But for the time being, I had this doubled mortgage payment that I could not make. I started working in June and I sent in what I could for the mortgage payment. I called Chase at least twice to see if there was a payment plan that I could be set up to get my payments up to date. I was always told that there was not. Finally, I spoke to another representative on 9/18/09 that told me that I could and we set up the payments. On today, October 8, 2009, I received a voicemail to contact Chase. I did so and was connected with Myra, who by the way was very, very rude. She was apparently in Home Retention. She was calling about the balance of $3, 713.96 for my mortgage. I told her that I had made a payment arrangement to pay off this balance and she blatantly told me that I was lying. I asked her to check the system and she told me that she could not do anything without a confirmation number, which I was not provided when I set up the payment arrangement. Because I kept getting the run-a-round from Chase, I asked her to send me something on paper about setting up a payment arrangement. She kept telling me that "it's in your contract". I explained the whole situation to her and how I been giving conflicting information by Chase representatives. She was rude and insisted on me giving her my banking information. I told her to listen because I had something to say and I hung up the phone on her. Chase is the worst in history. I thought that Countrywide was bad, but they absolutely take the cake. I am going to send this to every complaint board and government agency (although I don't think they care either) that I can. I am even thinking about contacting local news channels.