When are we going to be able to hold Chase to the fire? I am so frustrated with this situation, just as I am sure everyone else is. My latest experience with Chase Customer Service (and I use that term loosely) was trying to return a phone call to 'Kevin' (obviously non existent at Chase) regarding a Wind Insurance Policy (yes, living in Florida requires Wind Insurance, if anyone has heard of anything more ridiculuous please let me know) for which Chase arbitrarily decided they were going to charge me $10, 000 annually. Really? Anyway, after 20 exasperating minutes on the phone, I had collected no less than 10 different 800, 888, and 866 numbers to call for assistance. The last number I was given completed the circle and was the number I called in the first place.
I won't even tell you about the five times I have been denied a loan modification, apparently the brains at Chase know more about disability than the Social Security Administration.
I am in total disbelief that our money was given to a company that treats it's customers like this. What has happened to customer service? Every time you call you speak with a different person who asks you the same information ad nauseum. And don't think writing someone's name down to ask for later will help, they just deny that the person works there.
What is our recourse here? Have we become a country that is run by corporations to the point of disregard for it's citizens. The last time I checked, the money Chase makes is from us, it's customers.
Update, as I am typing this, unbelievable as it may seem Chase called me. None of the information I gave in my previous phone call has been added to my account, and I was told that my loan modification was denied again, even though the lady in the modification office I spoke with told me it was still active.
Unbelievable.
Unbelievable.
Unbelievable.