Chase Mortgage

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Texas, United States

Chase Mortgage Reviews

SavannahMoore January 6, 2011
Incompetence and Time Wasting
We almost lost our contract on our home along with the earnest money twice working with Chase Mortgage. The employees that work for that company are completely incompetent. They asked us an average of three times for five sets of documents they already had in their possession. They fail to respond to emails in a timely manner. If we emailed them at 10 AM CT they would respond the next day. This should have been a sign of their lack of customer service but oh no, we wanted that $500 cash back each year on the mortgage. We were also warned by our friends not to do business with them for a mortgage. They told us we would get the run around and then in the end get nothing or just more running around and "busy work". Another friend that refinanced with them also said that it took her a very long time to "seal the deal" with them. It really sickens me that our tax dollars went for this company to get a bail out and they treat their customers this way.

In the end we spent 60 days in loan processing for a home with their final outcome as a denial based on how they incorrectly calculate debt to income ratio. We were $100 over the debt allowance each month...$100! They denied us an FHA. I will never, ever do business with Chase again. We are going with another bank. Hopefully $100 over will not make or break a deal with that bank especially when we have never been late on any of credit cards.

There should be some type of penalty they have to pay the people in which they have wasted their time, possible contract and earnest money. Please follow the advice we did not listen to...do not go with Chase.
CHASE CHASE CHASE SUCKS November 17, 2010
Modification and Advising not to make payemtns during the modification process
We have now applied for a modification twice now with Chase. THis has been on going since March 2010. I lost my full time job and my husband who works seasonal was laid off, I was also 4 months pregnant. I contacted Chase in late February to attempt to make half a payment (we were both on unemployment). Trying to make an attempt with them is ridiculous, they literally told me they would not take half payments and I would be better of waiting. I asked what help we could get to help make our payment more affordable due to our circumstances. They recommended the modification. I had all information to them within 2 weeks and literally waited until July 13th to find out we were denied. The way we found out was on a Saturday and Sunday we started receiving collections calls. When we started the modification process I was told by several Chase employees not to make a payment during the review. We ended up filing for bankruptcy which was finalized in October and I was just told on my weekly call to Chase that we were denied again. I am re-applying, but seriously what are the guildlines for being approved? How many times can they use the same line "your expenses are too much", what does that tell you about our situation. Even after filing for Chapter 13 our mortgage payment is difficult to make. We ended up having to pay over $11, 000 thru our Bankruptcy Trustee back to Chase for our back payments, becuase several idiots told us not to pay it? Everytime I call it's the same line "it's in review" or "it's our under writers decision". This Obama Bill is doing nothing to help anyone because I have not heard of one person who has been approved for a modification.
OLD TEACHER November 10, 2010
REFINANCE MISCONCEPTION
I CALLED ABOUT A REFINACE AND WAS TOLD IT WOULD BE DONE RIGHT AWAY.
I SUBMITTED PROPER DOCUMENTS, SIGNED APPPLICATION, AND WAS DEBITED APPLICATION FEE OF $395.00.
NOW THEY WILL NOW RETURN MY CALLS!
THEY SAID IT WOULD BE DONE IN APPROX 4 WEEKS ..WELL IT HAS BEEN 4 WEEK SINCE I HAVE TRIED TO GET A CALL IN!!
BEFORE MONEY WAS PROCESSED THEY ANSWERED RIGHT AWAY..I KNOW 395.00 DOESN'T SEEM LIKE MUCH BUT HOW OF THESE ARE HAPPENING???
PLEASE ADVISE!!!
I AM OUT OF MONEY AND I HAVE NO RECOURSE!!
jea_ptown October 28, 2010
Application Fee Theft
JPMorgan Chase Mortgage Refinancing Scam -

Short version - We've had a mortgage with Chase about 8 years - $400K house in Westmoreland w/ $50K loan balance @5.62%. No interest in refinancing. Out of the blue Chase rep calls wife's cell phone mid September. "How would you like to get a lower interest rate of 4.25 on your loan for $500?" What's in in for Chase we ask...we retain you as a client... sounded reasonable. Met the Chase caller who was the local Loan Officer September 21. We ask some very pointed questions and are asked to write them up in an e-mail which we did...no answer despite repeated requests. If he had answered we would have stopped the process right then and there. Get the official GFE in the mail Oct 21. $5K estimated closing costs on a $50K loan. What happened to the $500 cost we ask - Oh that is the non-refundable loan application fee...Which Chase will credit once the closing costs are paid. Complain - no response, escalate within Chase, no response. They don't care, they have my $500 and the sales guy will get a bonus for every customer like us.

Classic Bait and Switch.

In a Aug 25 2010 Chase press release - They hired 8, 000 new employees to handle mortgage mess. 913, 000 applications, 270, 000 approved. At $500 per application that is over $321 Million in revenue just in declined applications. Not a bad business. No wonder they posted record quarterly profits.

Do a Google search and you will find many, many similar complaints. It is legal theft.
normal person1 October 15, 2010
Discrimination
I applied for a home mortgage with Chase and got pre-approved. After that they spend 45 days trying to collect the same information 3 times. My escrow got expired and my loan underwriter still asking the same questions. When I asked the loan officer whether the underwriter looked at the documents, his response was, well, you just have to keep sending whatever they want if you want the loan because you got no choice. I was so mad and told him that I do have a choice and my choice was to cancel the application with Chase.

I feel that I was bully by the big bank who treated me like no body.

I have been banking with them for years, and still be treated like that. Why should people still bank with the big banks? I will certainly move my relationship ASAP...
matt karas October 11, 2010
loan modifications
We have working on a loan modification for atleast the last 5+months. to get nowhere with them. Keep getting told that some piece of paper filled out still isnt right.
we redo the papers. refax, still nothing supose to call every week, inturn we to get the same answer all the time. that we need to submitt the packet which we have send every week again and again to get nowhere.
every month that goes by they keep tacking on late charges and so on.
foe the time that we have been filling these documents like they ask. the mortgage gets further and further behind. they will not accept any payments in the mean time. so now we owe 14, 000 accoedding to the so called people you do finaly get on the phone only to be transfered to a number that disconnects you.
if there is 400, 000 people who have recieved this so called loan modifications, where are they.
we have recieved a letter to start the forclosure, a hearing is set for the 14th of this month.
and sale is set for the 24th of november.
well isnt that nice of them.
constantly being tossed around from person to another, all the answer you get is that they no nothing about the loan modification, or another says the file was closed. then they say they will expidite the paper work, ya right. to who. no one.
that person you talk to at that time, then you cant never get ahold of them again.
then you get another person, here we go again.
there are people on here that have had the same ordeal with chase.
they have already said all that i could say the same about this so called loan modification. it is a big joke and a scam.
after all the BS. they pu you through.
they can sure file there papers quick though.
i have hired attorneys for this matter. for i am not going to let them have the pleasure of saying another one bites the dust.
chase is a legal scam. they have no intention of helping those who need it.
where are these people that have had there help.
chase has an add. where are these people. are they real or fiction.
they are here to help take your home from you when you are doing as they ask to get this so called loan modification.
we all need to stand together.
we cannot let these banks get the upper hand.
weesamarie59 October 10, 2010
Misapplied Funds caused me credit reporting errors
Incident
I was selling my home and it was closing on 21 July 2010. My payment was due 15 July, so I waited until closing since the payoff was sent for. The closing was pushed off until 31 July. I called Chase and told them the circumstances and they told me that if it didn't close, that I could spread the payment missed through the next six months and that my next payment wouldn't be due until 1 September. I said OK, let's do that since I was selling anyway. The sale fell through. I waited a week into August to find out if the buyer was going to figure out alternate financing. During this week, I was called several times by Chase, sent a foreclosure notice and they even went by my home and put a sticker on it saying it was vacant and charged me over $100 in fees. With all of this harassment, I decided not to wait any longer and made my catchup payments for July & August making me current. The harassment didn't stop. I couldn't figure out why until I received September bill and they didn't apply my payment to the Mortgage payments. They put it into principle only payments and had me as 2 months overdue. On 17 August (two weeks after my payment) they sent a negative notice to the credit reporting agencies that I was 30 days past due. I have perfect credit. They messed up my payments and I've never been late on any payments EVER! Why are they allowed to do this? Why can't I do anything about it? I'm not someone who is a credit risk and now my credit report shows that I am. If I could leave them, I would, but I'm stuck. I don't want to pay several thousand dollars to finance with another bank who may eventually sell it to Chase again!

Damage Resulting
They damaged my credit report and stressed me out a lot. I'm serving in the military and was in the middle of a permanent change of station while this was happening. It wasn't like I was being a deadbeat.
Ron Verrre September 3, 2010
Mortgage Re Mod
Chase has had me in re-mod for 5 months now. I've been sending in my regular payment amount during this period. Now they are not accepting my electronic payments at all. TARP gave all of the banks their money and now they are doing everything to make sure you still lose your house.
mr mrs DAVIS September 3, 2010
NOT A GOOD MORTGAGE CO.
EVERYBODY WHO IS SAYING THE SAME THING IS NOT LIEING LOOK THIS COMPANY IS TRYING TO SELL PEOPLE LOAN TO OTHER COMPANYS THEY NO PEOPLE ARE IN NEED OF THRER HOME THEY DON'T CARE THE REP ;S TALK NASTY TO YOU AND TELL THERE SUPERVISOR SOMTHING YOU DID NOT SAY IN A WHOLE NEW DIFFERENT WAY IF YOU NEED THE LAW GET IT TOO MANY PEOPLE ARE SAYING THE SAME THING THEY ARE TRYING TO GET MONEY FOR YOUR HOME AND NOT GIVE A DAME ABOUT YOU THEY ARE RUDE, YOU CAN'T TRUST WHAT THEY SAY AND THEY WILL PUT YOU IN FORECLOSURE THEY MADE A AGREEMENT ME ON THE PHONE WENT BACK ON THERE WORD'CHASE IS NOT A GOOD MORTGAGE CO.
denneystevens July 29, 2010
Conflict of Interest
My home was in contract for sale. The buyers (husband and wife) have breached the contract of sale by refusing to close due to a basement issue that did not exist and was disproven by 3 independednt contractors. Recently I discovered that the buyer (husband) is a mortgage consultant for Chase in the same region that I was applying for a loan with Chase. Additionally my current home that he was purchasing is mortgaged through Chase. My concern is that he had access to my Chase financial accounts that may have have an impact on them backing out of the transaction. Should he have disclosed that he is a mortgage consultant when he engaged in the contract and is can this be considered as a conflict of interest. Or, could this be fraud if he did access my accounts without permission or any business involvement in my mortgage process?

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