My husband is trying to say that these aren't his credit they are we Divorce and all the credit cards are his with my permission to use them before he left the home. His full is Terry L Bennett and I will provide the social security number if needed they all was forward to another after he left the home and I did contact about these matter that he cancel them so he needed to pay all of them for non-payment. He had them stop while they were been paid, or you may contact at this number

Is the worse experience. I will never refinance with Chase anymore. Chase did not pay the money the pay off balance and Chase officer lie to me saying that everything is going to be O.K. I don't want to speak with nobody else from Chase, I don't trust Chase anymore, they supposed to pay amount for the Canceled Extended Warranty and the Gap and then Sovereign Bank supposed to received the money, but still after more than three months Chase did not do nothing, absolutely nothing, just receiving my monthly payment.

I honestly want to change to another Bank but I just refinance on February, So I can't do it. But I am not happy with the service, with the work. Chase did not work on time because they don't care. It is a very, very bad experience for me. I don't want to hear about Chase no more in my life. Is terrible, terrible bad what they did with me.

Ana M. Valdes.

No April fool's day joke. Very horrendous customer services. The 2 women I spoke to were aggressively rude, wouldn't let me talk and then said I was wrong. *They* kept saying, you aren't letting me talk. They would jump right in before I could explain what I was seeing on my bill and telling me the dates listed on my bill weren't the actual dates. Whatever.

Basically, I sent in a credit card payment (always paid in full and on time) and it appears they tried to put it through on a Sunday, when my credit union is closed. They then charged me a $39 fee for returned payment on the same day they put the check through again and received full payment. This all happened about a week before the payment was actually due.
When I called to find out about it, I was talked to snidely, condescendingly and laughed at. They said they would put me on hold but basically put me on mute and left me there for several minutes. I was talking with my husband about what our credit union account said and the CS person tried to take that info and use it against me. Thing is, the credit union never lists a bounced check or charges us a fee for a bounced check nor did they contact us about a bounced check. All of which they do. We've had it happen before when they've had to take money out of our savings to cover the checking.

I did, finally, get that $39 fee waived. But I worked hard to get that fee removed and was upset and had knots in my stomach by the time I was done. Why couldn't they have just done it when I first called instead of treating me so poorly?
I hung up and called back immediately asking to speak with a supervisor (I did not get one the first time around) and closed the account. She ridiculously said that if I were to re-open the account at a later time it would be based on my credit at the time. I laughed and said that I will NEVER deal with Chase in any circumstances. From reading complaints out here, seems their auto and home financial services are staffed by the same inept pool of hired workers. I wonder if they get points and a bonus based on those points for how rudely they are to people. Amazing. Maybe there is a class, How to Be Rude, 101.

I am actually afraid to deal with them after reading the complaints out here. And I will monitor my credit score (which is excellent) to make sure they don't mess with it.

I've dealt with several other credit card companies in the past and have never been treated so poorly. I also have a Bank of America card which was a back up card and will solely use that one from now on. You should only have one credit card anyway. Easier to keep track of.

Now, in a couple of months, I will request my free credit report to double check they weren't completely evil. I just can't trust my hard earned, excellent credit record to be ruined by people who can't even be nice. If my home mortgage ever gets transferred to them, I will immediately refinance. I can't imagine having to deal with this low level of service on something as important as my house!

These people are a bunch of idiots. I got a problem in one check I went to chase to pay cash. It was my mortgage payment. He said "I can't receive it. I cannot collect the cash." He said I had to buy a check and send it through the mail. And I know the mail service takes a week to get there when it was due the next day. Why don't they collect the cash when we went to go pay at there own bank!!!

They charge $20 to send a fax and zip - 0.00 - to send mail and they will send a fax every time a requester sends in info.