My son received a $1900 check from his school. at the time that he deposited the check, via ATM, he had $180.00 in his account. Chase not only held the amount of the check for well over a week (they're still holding it), they cancelled his debit card (without telling him). When he asked why, they said they had reason to believe the check would not clear-although it was drawn on the account of an Ivy league school. That was the entirety of their explanation, basically accusing him of stealing the money. He has had the account for over two years. Unacceptable.

Chase home mortgage. They told me that aloan modifcation would be only 60 days to take care of its been 10 months and still nothing has been done, im about to lose my house because of the paper work and the delays that have come from them. I have send money for the house payment but they are still holding out to forclosure on the house. What can I do to speed things up. Im tried of this run around

I have used every option and avenue available to me without an acceptable resolution.

In 2008, I was pursued by a salesperson to get a Pier One Credit Card at the store. After I declined, they kept after me, with discounts explaining how I could benefit from “points”. It has been the biggest mistake of my life.

December 2008, I purchased $23. in merchandise from Pier 1 in Conroe, Tx. I sent a check to pay the balance in full, the same day I sent my payment to Discover Card. I sent it from my parents’ mailbox in Conroe and greeted their postal carrier that day. Discover received theirs before the due date.
I routinely send my payment 10 days prior to the due date and have had no previous problems in doing so.

My account with Pier 1 cardmember services at Chase Bank is now PAID IN FULL. I had, and have a zero balance.

I then started receiving invoices. I called to let them know they had made an error. They insisted my
payment was “late” and that first $15.00 invoice was a late fee. No product, no merchandise, no service.
I disagreed, stating the day it was mailed and stating Discover received theirs in time.

Everyone I have spoken to has had one thing in common:
Everyone admitted there was no actual merchandise or products or services charged. They agreed I had paid my account in Full.

I have spoken to Michael, Mickey, Gabriel, Michelle (more than once), Ramos, Isaiah, Jen, Miliea, Dianna, Nicky, Nhea, Rachel, Andras, etc. I spoke to someone who was shocked. The first person that apologized to me and couldn’t believe this was happening. (I believe it was Dianna, by this time I’d spoken to over 20 people month after miserable month.) She said she would take care of it. She said it was clear I didn’t owe any money & agreed I had paid for the merchandise in full I bought in the store. I was relieved.

The next month I received a bill. She had only taken off a few months of finance charges, late charges and accrued late fees. The original bogus charges were still there.

I responded to a letter I received in July. I stated the names and dates I called trying to clear this up.
I called Pier 1 to advise them of the situation, and that I had received no response. I spoke with Don, Mark and Susie. They expressed they were also NOT happy with the way Chase is treating life long customers like me. I agreed at first I would still shop with Pier 1, and just pay by cash or check. However, a group of are now not willing shop at Pier 1 because of Chase. The best they could do was to give me an extra 2000 point towards purchases. That is pointless. They sent me to speak to several people in the escalation department. A Waste of Time.

my checking account had charges cleared on dec 3, dec 4 on paypal which has to be cleared before they will accept payments and then on dec 7th i over drawn on one charge of 98 with balance of 41thats -57 plus a 34 over draft charge total 91 dollars, by time chase got done creatively rearranging it was 10 over drafts totally 510 dollars
creative bookkeeping on chases behalf, every charge that was paid n cleared they nicely rearranged it after payment already cleared for 5 days, where all my little charge all under 10 each was process after the larger amount which added a total of 10 over draft fees of 34 each, 340 in over draft charge on payment that did clear a week before, how this bank think people are total fools and suppose to just lay down and take it,
maybe they should do taxes

This is the most ridiculous experience of my life. It was 9pm when I called Chase for an online issue. I was told it would be a two minute hold. I've since been on hold for 1 HOUR and 30 minutes. Yes, you see that right. I actually was able to take a shower during my time on hold. And I'm still on hold. Why bother at this point? I've actually curious how long they'll keep me on hold. Time for a new bank, apparently.